SENIOR CLERICAL SUPERVISOR - SES - 64081075

 Pay Plan: [[custSubGroup]]

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OPEN COMPETITIVE

Your Specific Responsibilities:

This individual will be responsible for all supervisory duties including, but not limited to: hiring and selection, developing performance plans, conducting performance appraisals, planning, and directing staff work, auditing reports, approving leave and taking disciplinary action as appropriate for the Interview Clerks, Senior Clerks and OPS staff.  Also, responsible for training, motivating, and evaluating subordinates.  Will fill in as necessary to keep workflow moving forward in eligibility department and clinics.  This position provides supervisory support to front end customer service staff and must be customer oriented and comfortable handling difficult interactions. 

Plans workloads, workflow, deadlines, and work objectives with subordinate employees.  Motivates employees to improve the quality and quantity of work performed.  Communicates on a regular basis with employees both individually and in staff meetings.  Reviews and approves time sheets of staff within the required time frame; Reviews EARs of staff, making sure they submit their EARs correctly within the 7-day timeline.  Be available and prepared to work in Registration or the clinics as the need arises.

Maintains and updates system to be able to audit eligibilities for conformity with the DOH policies and procedures as per expectations.  Helps to implement quality improvement processes and strategic planning. Documents/Creates training/desk manuals for all related duties in eligibility and clerical clinic functions.  Maintains reports for the call centers; ensures staff are set up and trained on Smart Call and maintains reports; update and maintain vision boards located in registration; process duplicate chart creations.  Prepares annual budget and works with staff on quarterly spending expectations.

Leads and coordinates the required training for eligibility and clinic clerical staff for all functions in their related areas.  This includes cross training of the staff to provide adequate coverage during times of need and for clinical efficiencies.

Reviews scheduling for clinics to ensure staff are scheduling properly and adjust appointment availability depending on medical staffing for each clinic.

Acts as the DCF-Blue Zone Access custodian.  Grants access to new employees with written supervisor request.  Requests staff that are no longer employed with DOH-Marion to be removed within 5 days of last day from the DCF-Blue Zone system.

Serves as Information Security Custodian responsible for assuring data is secured for related staffing areas.  Assures compliance with rules and regulations regarding security/confidentiality policy.

Performs other duties as assigned.

Position may be responsible for maintaining and balancing a daily cash drawer if filling in for staff members. 

Required Knowledge, Skills, and Abilities:

• Ability to read, write and communicate effectively with staff and clients.
• Knowledge of supervisory principles and practices
• Ability to supervise and lead people effectively – analyzing how to best use their skills and abilities to the best use of the department.
• Ability to determine work priorities, assign work, and ensure proper completion of work assignments.
• Ability to establish and maintain effective working relationships with others.
• Ability to analyze and interpret data.
• Ability to prepare reports.
• Ability to hold staff meetings and engage staff with changes/updates/procedures/practices.
• Ability to work independently.
• Ability to work as a team player.
• Ability to analyze problems and make appropriate decisions.
• Ability to do critical thinking. Using logic and analysis to identify the strengths and weaknesses of various approaches to accomplish goals.
• Ability to manage personnel through motivation, development, and direction.
• Knowledge of general office procedures and practices.

• Mathematical skills to accurately compute income levels for clients based on provided information.

Qualifications:

Minimum-

1+ years of clerical or administrative experience, including supervising or leading clerical staff in a medical setting

2+ years of experience working in a medical or dental office, providing face to face service.

Proficiency with Microsoft 365 ( Outlook, Excel, Word, Teams), scheduling systems, and standard office equipment

Strong written and verbal communication skills; ability to interact effectively with client, staff and leadership.

Ability to prioritize tasks, meet deadlines, and manage multiple assignments in a fast paced office setting

Preferred-

Bilingual

Insurance experience

Cashier experience 

Eligibility experience ( WIC / DCF/ DOH)

Budget experience

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Marion County Health Department

1801 SE 32nd Ave Ocala Florida 34471

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.