RLHO Information Systems Support Specialist

DSHS is committed to hiring skilled and dedicated individuals who share a passion for public health to pursue our vision of A Healthy Texas. If you are looking to make an impact and tackle new challenges, we encourage you to consider a career with us.

Employee Benefits:

DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS). To learn more about all the benefits available to you as a DSHS employee and other DSHS opportunities for early career pathways, visit the DSHS Careers Page.

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Functional Title: RLHO Information Systems Support Specialist 
Job Title: Program Specialist IV 
Agency: Dept of State Health Services 
Department: Regional & Loc Dep Assoc Comm 
Posting Number: 14840 
Closing Date: 03/26/2026 
Posting Audience: Internal and External 
Occupational Category: Computer and Mathematical 
Salary Range: $4,583.33 - $5,833.33 
Pay Frequency: Monthly
Salary Group: TEXAS-B-20 
Shift: Day 
Additional Shift:  
Telework:  
Travel: Up to 20% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 1100 W 49TH ST (RDM) 
Other Locations:  
MOS Codes: 16GX,60C0,611X,612X,63G0,641X,712X,86M0,8U000,OS,OSS,PERS,YN,YNS 
 
 
 

Brief Job Description:

Under the Regional and Local Health Operations (RLHO) Information Systems (RIS) Manager, this position provides advanced technical assistance and customer support for the DSHS statewide case management and case investigation system (CMIS), myInsight and the Qualtrics program. The RIS group is responsible for project management and execution, ensuring information security and coordination with IT teams and the RLHO Analytics group to ensure maintenance and optimization of TxS2, CMIS, and Qualtrics. The RIS group is part of the Analytics and Information Management Unit within the RLHO Division. Our mission is to analyze and transform public health information that empowers stakeholders to make data-driven decisions and improve outcomes.

Essential Job Functions (EJFs):

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

This position is responsible for:

*Providing advanced technical assistance and customer support for CMIS and Qualtrics.

*Recommending system modifications, user training and resolutions to the CMIS Coordinator and the CMIS/myInsight vendor based on recurring help desk tickets and system reports.

*Documenting reported issues, system errors and outages, and tracks technical assistance provided to end users.

*Performing and documenting user acceptance testing of system enhancements and making recommendations prior to implementation of changes in the production environment.

*Creating and maintaining the CMIS SharePoint site.

*Creating complex surveys in Qualtrics to collect programmatic data for analysis and reporting.

Knowledge, Skills and Abilities (KSAs):

• Knowledge of information systems/technology processes and procedures.
• Knowledge of personal computers, Microsoft products, and other applicable software.
• Skill in prioritizing work in a fast-paced environment.
• Skill in supporting diverse teams to achieve desired results.
• Ability to gather, assemble, correlate and analyze facts.
• Ability to communicate effectively with internal and external partners.
• Ability to translate technical information and communicate it to a non-technical audience.

Registrations, Licensure Requirements or Certifications:

NA

Initial Screening Criteria:

• Graduation from a four-year college or university is required.

• 3 years of experience supporting IT projects, for example - coordination and collaboration in planning, development, implementation, and documentation of projects is required.

• 3 years of experience providing technical assistance on IT applications is required.

• 3 years of experience with Microsoft Applications, such as Word, Excel, Outlook, and PowerPoint is required. 

• Experience in creating and maintaining SharePoint sites is preferred.

Additional Information:

Applicants who meet initial screening criteria will be required to take a skills test. Applicants who pass the skills test will be offered an interview.

Must be legally authorized to work in the U.S. without sponsorship.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified for this position. For more information see the Texas State Auditor’s Military Crosswalk at https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), DSHS will provide reasonable accommodation during the hiring process for individuals with a qualifying disability. If reasonable accommodation is needed to participate in the interview process, please notify the person who contacts you to schedule the interview. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747 or via email at HHSServiceCenter.Applications@ngahrhosting.com.

Salary Information, Pre-employment Checks, and Work Eligibility:

• The salary offered will follow DSHS starting salary guidelines. Any employment offer is contingent upon available budgeted funds.
• Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
• DSHS uses E-Verify. You must bring your I-9 documentation with you on your first day of work.  Download the I-9 form