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Resident Relations and Communications Coordinator (DOH/NMVH #15615)

Salary

 

$19.97 - $29.95 Hourly

$41,527 - $62,291 Annually

This position is a Pay Band C4

Posting Details

 
THIS POSTING WILL BE USED FOR ONGOING RECRUITMENT AND MAY CLOSE AT ANY TIME.  APPLICANT LISTS MAY BE SCREENED MORE THAN ONCE.  THIS POSTING MAY BE USED TO FILL MULTIPLE POSITIONS.

POSITION IS LOCATED IN TRUTH OR CONSEQUENCES, NM

The New Mexico State Veterans' Home is located on sixteen picturesque acres in Truth or Consequences, New Mexico. It provides long-term and skilled nursing services for honorably discharged veterans, their spouses, or parents of veterans killed in combat action. The facility has 131 nursing home, skilled-nursing living beds. Services for residents are provided 24/7, focusing on maintaining or improving their physical, mental, and psychosocial well-being under a personalized plan of care developed by licensed health professionals

Why does the job exist?

 
We are looking for a compassionate, flexible, and communication-driven Resident Relations & Communications Coordinator to support the emotional, social, and informational needs of our residents and their families. This role is centered on building trusting relationships, improving the resident experience, and ensuring residents feel heard, supported, and engaged.
The coordinator will also help manage internal and external communication efforts that showcase the quality of life, care, and culture of the facility. Ideal for someone with a background in communications, human services, or unlicensed social work who thrives in a person-centered environment.

How does it get done?

 
Resident Advocacy & Support
Serve as a friendly, approachable resource for residents to voice concerns, ask questions, or seek assistance.
Conduct routine check-ins with residents to assess satisfaction, mood, and social engagement.
Assist with new resident orientation and help ease transitions for new admissions.
Work closely with Social Services and Nursing to identify residents who may need extra attention, emotional support, or help connecting with programs.
Monitor and support residents¿ psychosocial well-being (non-clinical), ensuring concerns are documented and followed up appropriately.
Help residents participate in decision-making about their care, room environment, meals, and daily routines when possible.

Family Communication & Relationship Building
Be a primary point of contact for family members regarding non-medical updates, events, and emotional support.
Assist with family meetings, phone/video calls, and outreach related to resident satisfaction and engagement.
Maintain professional and compassionate communication with families, offering reassurance and information in a timely manner.
Help educate families on facility routines, visitation guidelines, and services available.

Resident Life & Event Support
Partner with the Activities Department to encourage participation, identify interests, and develop programming tailored to resident needs.
Assist in planning and promoting resident-centered events, celebrations, cultural observances, and life milestones.
Celebrate resident birthdays, accomplishments, and life stories with dignity and respect.
Create and post resident newsletters, spotlights, and bulletin board materials to highlight achievements and community involvement.

Internal & External Communications
Develop materials that positively reflect resident life and facility culture, including social media posts (with consent), newsletter articles, and website content.
Help coordinate photo permissions and showcase resident-centered stories to celebrate community life.
Support administration with family letters, facility updates, and communication during crises or sensitive situations.
Ensure that all communications involving residents are respectful, person-centered, and privacy-compliant

Who are the customers?

 
The primary customer are the brave men and women that answered our nations call, executed their duties and now are unable to live in their respective communities due to failing health.  This job will also support the widows of the service men and women to include parents that have lost children in combat (Gold Star Parents)

Ideal Candidate

 
Person-centered: Prioritizes resident comfort, voice, and dignity in all communication.
Emotionally intelligent: Able to connect with people of all backgrounds, especially older adults and those facing health or memory challenges.
A clear communicator: Skilled in both written and verbal communication, able to relay sensitive messages with care.
Collaborative: Works well across all departments, understanding the big picture while supporting day-to-day interpersonal needs.
Flexible and proactive: Adapts easily to changing needs, jumps in where help is needed, and always seeks to improve the resident experience.
Community-minded: Has a passion for connecting people, celebrating life stories, and promoting a positive public image of the facility.

Minimum Qualification

 
High School diploma or equivalent and two (2) years of office administration or public relations experience. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling two (2) years may substitute for the required experience.

Employment Requirements

 
Employment is subject to criminal background check pursuant to New Mexico Caregivers Criminal Screening Act, (Sections 29-17-2 through 29-17-5 NMSA 1978 and 7.1.9.1 through 7.1.9.11 NMAC) and is conditional pending results.

Must possess and maintain a valid New Mexico driver's license. 

Must possess and maintain a current Defensive Driving Course Certificate from the State of New Mexico or must pass and receive Defensive Driving Course Certification as a condition of continued employment.

Must possess and maintain a valid Safe Food Handling Certificate or receive within 1 week of date of hire.

Successful completion of the Health Insurance Portability and Accountability Act (HIPAA) training.

Must sign and observe confidentiality agreement.

Must be able to read, write, speak, and comprehend the English language.

Occasional travel for training & meetings and driving a State of NM owned motor vehicle may be required; Working hours may include weekends, holidays, overtime, and callback hours. Essential functions of the job and specific physical ability requirements will be available at the time of interview or may be obtained at the New Mexico Veterans' Home Human Resources office.

Working Conditions

 
Work is performed in an office setting within a long-term facility with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage. Walking throughout the facility and frequent communication and interaction with residents, staff, and the public.  Periods of walking, standing, bending pushing, pulling, lifting, and stretching for a variety of activities may be required.  Must be able to function under pressure and stressful situations Health hazards such as exposure to contagious viruses and diseases.  May also include routine exposure to public, fellow employees, and facility resident illness, stressful situation, and bodily fluids, as well as exposure to physical and/or verbal abuse. Occasional travel for training & meetings and driving a State of NM owned motor vehicle may be required; some lifting; extended hours to meet deadlines will be required. Working hours may include on-call, nights, weekends, holidays, overtime, and callback hours.  Essential functions of the job and physical ability requirements will be available at the time of interview or may be obtained at the New Mexico Veterans' Home Human Resources Office

Supplemental Information

 

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Agency Contact Information: Berna Garcia, (575) 894-4234, Email

For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

Bargaining Unit Position

 
This position is not covered by a collective bargaining agreement.

Date Posted
01/31/2026
Job Reference
160860
Organization
Department of Health, State of New Mexico
Location
Truth or Consequences, NM 87901
Category
Public Affairs & Communication
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