REGULATORY SUPERVISOR/CONSULTANT - SES - 64080592

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Division of Medical Quality Assurance

Bureau of Health Care Practitioner Regulation

Boards of Clinical Social Work, Marriage & Family Therapy, and Mental Health Counseling, Opticianry, Orthotists and Prosthetists, Hearing Aid Specialists, Athletic Trainers,

Podiatric Medicine and Genetic Counseling

Open Competitive Opportunity

Your Specific Responsibilities:

This Regulatory Supervisor position is responsible for the administrative oversight of the regulatory process, providing Board office services to support the Executive Director of the Boards of Clinical Social Work, Marriage & Family Therapy and Mental Health Counseling, Opticianry, Orthotists and Prosthetists, Athletic Training, Hearing Aid Specialists, Podiatric Medicine, and Genetic Counseling, Bureau of Health Care Practitioner Regulation. The employee in this position uses discretion and independent judgment in performing the following duties:

• Supervises Board staff who are responsible for the processing of licensure applications
• Assists the Executive Director in implementing and administering laws, rules, regulations, policies, and procedures with regard to licensing authority of professions
• Analyzes and develops new policies and procedures to efficiently and effectively implement Board, Department and legislative directives
• Assists with the creation of Board meeting agendas and materials.

The employee in this position is responsible for supervising five Regulatory Specialist II employees in a multi-board office with primary responsibility for the Board of Clinical Social Work, Marriage & Family Therapy, and Mental Health Counseling (Chapter 491). Operates in partnership with the Program Operations Administrator for the Boards of Podiatry, Orthotists & Prosthetists, Hearing Aid Specialists, Opticianry, Athletic Training, and Genetic Counseling. The employee in this position uses discretion and independent judgment when performing varied and complex task assignments.

Hires, trains, and directly supervises positions responsible for the processing of applications and other related duties. Responsible for all supervisory duties including, but not limited to, approving leave requests, ensuring that office directives and policies are followed and that employees perform satisfactorily. Performs evaluations of employees by preparing realistic goals and schedules; develops performance and quality control standards; monitors progress and results; encourages exemplary performance; takes corrective action and resolves performance issues. Ensures staff receives necessary training; completes mandatory training; and evaluates the need for additional requirements to promote staff development.

Assists the Program Operations Administrator with the preparation of Board agendas. When requested, coordinates with department legal, Board counsel, executive director, and Board members regarding topics to be discussed. Assists with the final preparation of Board meeting minutes and the filing of licensure orders that are maintained in the Board office.

Maintains current knowledge of statutes and rules related to assigned Boards. Responds to written and verbal communication requests regarding policies, procedures, regulations, and operations of the office, Board, and department. Prepares responses to correspondence requiring both routine and supervisory-level attention. Primarily manages the general zzz box for the office.  Assists Program Operations Administrator with the maintenance of the Board website regarding all content relevant to applicants, licensees, and the public. LEIDS Cash Handling/ Transfer Money

Actively participates in the Board office management and leadership team, assuming responsibility for special projects and activities as assigned and coordinating functions with other team members, as needed. Reviews weekly performance metrics and applies appropriate measures to encourage application processing improvement.  Collaborates with the Program Operations Administrators to complete quarterly and annual Balanced Score Card reports for the office. Identifies operational concerns requiring attention, conducts necessary research, completes analyses, and prepares recommendations for the Program Operations Administrator and Executive Director.  Prepares and maintains desk guides for existing and new processes.  Creates and maintains licensure letters in LEIDS. Responsible for assisting with LEIDS cash handling including refund preparation and transferring money.

Required Knowledge, Skills, and Abilities:

• Ability to communicate verbally and in writing
• Ability to monitor the performance of employees
• Ability to perform critical thinking and make informed decisions
• Ability to identify problems and coordinate and implement plans to fix them
• Ability to formulate policies and procedures

• Ability to learn, understand, and apply Florida Statutes, rules, policies, and procedures for licensing
• Ability to work independently and establish and maintain dependable, effective working relationships with others
• Ability to learn and utilize job-specific software such as LEIDS and AxiomPro and office equipment such as phones, fax machines, scanners, and copiers
• Knowledge of personnel management and use of personnel resources
• Knowledge and proficiency of Microsoft Office software
• Knowledge and proficiency in using Windows-based computers.

Qualifications:

Preference will be given to those with a bachelor’s degree or higher and relevant work experience, specifically supervising people and processes and/or health care administration involving health care practitioner licensure programs and/or relevant Florida Statutes and rules.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Division of Medical Quality Assurance

Southwood Complex

4042 Bald Cypress Way

Tallahassee, FL 32399

This is a full-time, in-office position. 

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.   

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.