REGULATORY SUPERVISOR/CONSULTANT - SES - 64080503

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Division of Medical Quality Assurance

Bureau Of Health Care Practitioner Regulation

Board of Nursing

Tallahassee, FL

Open Competitive Opportunity

*Pending Reclassification*

*This requisition will be used to fill multiple positions within the Bureau. *

Your Specific Responsibilities:

Responsible for the supervision of Regulatory Specialist II and Regulatory Specialist III positions for the Board of Nursing Licensure Unit to include monitoring the behavior and performance for staff and completing evaluations by established deadlines, planning and directing their work, approving requests for leave, approving timesheets, filing vacant positions, training and taking disciplinary action or effectively recommending such actions. The incumbent assists the Deputy Executive Director in managing the day-to-day operation of the licensure unit. The employee in this position must use discretion and independent judgment in performing the following duties:

The incumbent must lead by example. This includes coming to work dressed appropriately based on the standards outlined in the department’s dress code. This position must also behave according to required training, policy and the behavior policies outlined in the employee handbook. This also includes completing work assignments and timesheets by established deadlines. Any time the incumbent is scheduled to be out of the office when timesheets are due, they are required to complete their timesheet prior to their departure.

The incumbent is responsible for completing all the required steps to hire any vacancies under their supervision.

Planning the workload, workflow, deadlines and work objectives of employees and ensuring that they have the appropriate training, tools and authority to meet those objectives. This position reviews, edits and provides feedback regarding desk guides, processing checklists and standard operating procedures as developed by Regulatory Supervisors and Regulatory Specialist III’s and shares maintenance responsibility for the Board of Nursing SharePoint site, ensuring relevant and current resources are well organized and readily available. The incumbent should run the appropriate database reports daily to adequately monitor the workflow. The incumbent is also responsible for monitoring their email and the office email boxes daily. The supervisor should have their email box open at all times and should be monitoring their email for any updates.

The incumbent should meet monthly with each of their direct reports to provide constructive feedback. This feedback should include where the employee is currently with meeting evaluation criteria. Any feedback given to an employee about performance or behavior problems must be followed up with an email to the staff person recapping the discussion. The incumbent must implement corrective action when necessary.

The incumbent must provide counsel and advice to phone staff, Regulatory Specialist II’s and other stakeholders regarding licensure and regulation criteria and procedures.  The supervisor must ensure that staff have a working knowledge of the procedures, statutes and rules governing the licensure of nurses.  The incumbent is also responsible for assisting staff with the appropriate application of laws and rules.

The incumbent is responsible for the review and approval of refund requests. Such request should be reviewed and approved within 5 business day of receipt.

Serve as liaison between the National Council of State Boards of Nursing and the testing vendor to help troubleshoot problems for applicants registering for the examination or trying to obtain verification of licensure from other states, as well as monitoring and reporting incidences of fraudulent activity.  Consults with staff regarding files with criminal/disciplinary/health histories or no active license status. As this liaison, the incumbent represents the BON in meetings, discussions and issues related to the Nurse Licensure Compact. This could include travel to conferences and annual meetings as deemed appropriate by the Executive Director. Coordinates the implementation of the Nurse Licensure Compact for multi-state licenses and serves as back-up Compact Administrator in the Executive Director’s absence.

Is responsible for oversight of communication with NCSBN and NURSYS when requesting or sending verification inquiries through the NURSYS Speed Memos. Acts as a system administrator within the NCSBN Passport database and assists with Nursys related inquiries.

Analyzes consumer complaints, investigating and resolving consumer concerns or ensuring complaints are routed to the appropriate unit or department for handling.  Processes disability modification requests for licensure. Works closely with the Special Testing Coordinator to ensure ADA accommodation processes for applicants are effectively and timely handled.   

Supports the Executive Director in the implementation of laws, rules, regulations, policies and procedures pertaining to licensure functions and activities and provides input in regard to regulatory changes.  Aides in long-range planning sessions. 

Serves as a liaison between the Board office and System Support Services (SSS) on licensing and/or enforcement database concerns.  Acts as first point of contact for training needs, technical support, information dissemination and troubleshooting user issues.  Ensures that new employees receive training in the use of the Division’s licensing database and related internet tools.  Assist with set-up and changes to form letters, data clean-up and other concerns related to the Division’s licensing and enforcement data integrity.  Produces and reviews licensing or enforcement reports as needed.

Required Knowledge, Skills, and Abilities:

• Knowledge of Florida Statutes, board and department rules governing licensure and regulation, and consumer protection.
• Ability to compile, organize and analyze data.
• Ability to investigate, analyze, and resolve complaints.
• Ability to understand and apply Florida Statutes, rules, policies and procedures for licensing and regulation of professionals and facilities, and consumer protection.
• Ability to determine work priorities, assign work, and ensures proper completion of work assignments.
• Ability to supervise others. 
• Ability to train others.
• Ability to provide consultative assistance to others.
• Ability to plan, organize and coordinate work activities.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.
• Experience with Microsoft Office (Word, Excel, Outlook)

Qualifications:

 Preference will be given to those who meet the following minimum requirements:

• High School Diploma or equivalent and 2 years administrative experience that includes data entry, document preparation, computer software use, travel arrangement preparation, and/or personnel and budget review. College education can substitute for the required experience on a year-for-year basis).
• Experience with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), iBuilder, iViewer, Adobe Acrobat, and LEIDS systems.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Our office is located in the Southwood area of Tallahassee in the Capital Circle Office Complex at:

4042 Bald Cypress Way

Tallahassee, FL 32399

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.