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Public Assistance Representative (DOH/PHD #11499)

Salary

 

$19.97 - $29.95 Hourly

$41,527 - $62,291 Annually

This position is a Pay Band C4

Posting Details

 
Interviews are anticipated within two (2) weeks of closing date.

The New Mexico WIC Program, Department of Health and Family Health bureau safeguards the health of nutritionally at-risk low-income pregnant, postpartum and breastfeeding women, infant, children and seniors by providing nutritious foods to supplement diets, nutrition information for healthy eating, health counseling, breastfeeding support, nutrition classes, cooking classes, and referrals to health care providers and social services.

Why does the job exist?

 
To screen low-risk children and post-partum applicants to determine eligibility by assessing income, residency, and nutritional risk.  Prescribes food packages. Provides group and one-on-one nutrition education on healthy eating, healthy counseling, and/or breastfeeding promotion and support.  Refers participants to other health and social services and provides appropriate follow-up to referrals.  Documents nutrition services provided, including referrals and follow-up to referrals.  Provides clerical support in using on-line WIC application to schedule clients, issue food vouchers, maintain E-WIC Card security, and perform outreach, vendor activities, collecting medical data and other duties needed to support direct client services.

How does it get done?

 
Maintain effective and efficient Women, Infants and Children (WIC) Program operations in the Region by assessing and documenting  low-risk children and post-partum nutrition risks;  prescribe and assign food packages; determine eligibility and provide one-on-one and/or group nutrition education, including breastfeeding promotion and support.  Obtain and assess hemoglobin and anthropometrics on each low-risk applicant/participant.  Provide quality client services using constructs of Participant Centered Education (PCE) as required by United States Deparment of Agriculture.  Assist low-risk families in developing healthy eating goals and provide on-going nutrition education.  Refers low-risk applicants/participants to other health and social services.  Perform clerical duties such as filing, typing, data entry, word processing, and other computer software applications; operate photocopiers, fax machines, and other office equipment; and prepare mailings, answer phones, answer questions, deliver messages, and make appointments; electronic card inventory, archiving, vendor monitoring, supply and pharmacy orders and vehicle coordination. Achieves and maintains quality and customer service satisfaction and maintains and protects the participants and WIC agency confidentiality. Assist Nutritionist/Supervisor to increase community awareness and positive perception of the Public Health Division-Program by providing outreach in the community and interacting with other Public Health programs including participating in health fairs and developing nutrition education bulletin boards with approved messages.  Demonstrates support of WIC's mission, vision and philosophy in delivery of all services and the ability to communicate and work with a wide variety of culturally diverse people.

Who are the customers?

 
Qualified Pregnant, Breastfeeding and Post-partum women, infants and children - up to the age of five (5) years.

Ideal Candidate

 
Fluent in both English and Spanish; experience in entering and retrieving data from multiple information systems including the New Mexico Women, Infants & Children (WIC) Program Automated Data System; providing and/or coordinating direct nutrition services to low-risk children and post-partum including nutritional screening, assessment, planning, intervention, education, and evaluation based on program guidelines, client education and management of records;  collaborating and coordinating with other organizations within the community; assisting in food and nutrition programs in the department of dietetics to meet nutritional requirements; counseling individuals and groups on basic rules of good nutrition, healthy eating habits, and nutrition monitoring to improve their quality of life.

Minimum Qualification

 
High School diploma or Equivalent and two (2) years of women, infant, and children (WIC) experience, customer service, office administration, or government assistance programs such as welfare, unemployment benefits, social security benefits and/or public housing. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling two (2) years may substitute for the required experience.

Employment Requirements

 
Must possess and maintain a valid driver's license.

Working Conditions

 
Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive phone and personal computer usage. Direct client interaction and some travel may be required.

Supplemental Information

 

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Agency Contact Information: Marissa Polkovitz (505) 867-2291 ex 1726 Email

For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

Bargaining Unit Position

 
This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.

Date Posted
01/28/2026
Job Reference
160784
Organization
Department of Health, State of New Mexico
Location
Grants, NM 87020
Category
Mental Health/Social Services
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