Provider Support Specialist

DSHS is committed to hiring skilled and dedicated individuals who share a passion for public health to pursue our vision of A Healthy Texas. If you are looking to make an impact and tackle new challenges, we encourage you to consider a career with us.

Employee Benefits:

DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS). To learn more about all the benefits available to you as a DSHS employee and other DSHS opportunities for early career pathways, visit the DSHS Careers Page.

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Functional Title: Provider Support Specialist 
Job Title: Program Specialist IV 
Agency: Dept of State Health Services 
Department: Immunization Unit 
Posting Number: 15119 
Closing Date: 04/18/2026 
Posting Audience: Internal and External 
Occupational Category: Life, Physical, and Social Science 
Salary Range: $4,263.16 - $5,521.16 
Pay Frequency: Monthly
Salary Group: TEXAS-B-20 
Shift: Day 
Additional Shift:  
Telework: Eligible for Telework 
Travel: Up to 5% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 1100 W 49TH ST (DHT) 
Other Locations:  
MOS Codes: 16GX,60C0,611X,612X,63G0,641X,712X,86M0,8U000,OS,OSS,PERS,YN,YNS 
 
 
 

Brief Job Description:

Works under the general leadership of the Vaccine Data & Finance (VDF) manager and is responsible for providing high-quality, efficient customer service to vaccine providers across Texas. Work involves overseeing Texas Vaccine for Children (TVFC) and Adult Safety Net (ASN) vaccine ordering, required program reporting, and all customer service-related needs. Provides timely responses to internal & external inquiries and assists with vaccine order-related requests and issues. Additionally, conducts outreach to ensure data quality and reporting accuracy in accordance with program grant and statutory requirements. This includes, but is not limited to, vaccine order tracking, ensuring accurate inventory management, and vaccine dose-level accountability per CDC, DSHS, and other internal and external stakeholders’ requirements. Work also includes supporting the Texas Yellow Fever Program by processing program enrollments, maintaining internal and external databases, and conducting provider outreach. 

Essential Job Functions (EJFs):

Provides customer support for vaccine ordering and reporting by conducting provider outreach and responding to inquiries via phone and email. Addresses provider concerns efficiently and knowledgeably while maintaining current expertise in program processes and requirements. Resolves physician and Responsible Entity questions related to VAOS (Vaccine Allocation and Ordering System) ordering, reporting, and inventory management, and collaborates with CDC, Merck, McKesson, and other partners to troubleshoot logistical issues and ensure timely vaccine distribution for Texas providers.  (40%) 

Works closely with the Provider Support Team Lead to communicate gaps in processes or information needed to accomplish job responsibilities. Provides feedback on the Vaccine Operation Unit’s approach to delivering customer support to providers. Reviews training materials to ensure quality and consistent information is delivered to immunization providers. Maintains a strong level of professionalism and communication skills and ensures that the processes established are utilized effectively and efficiently.  (30%) 

Creates and executes strategies to address providers with discrepancies in stated inventory levels, and helps improve reporting inaccuracies to achieve better dose level accountability. Conducts provider outreach regarding data quality and shipments. May provide information and training to providers on how to accurately report and remain in compliance with program requirements. Utilizes VAOS or applicable databases to run and compile monthly vaccine performance reports on inventory, utilization, and reporting. (20%) 

Supports Texas’ Yellow Fever Program by guiding stamp holders through necessary enrollment steps, processing and maintaining accurate documentation about stamp holders, conducting outreach to delinquent stamp holders, and performing upkeep on CDC Traveler’s Health database. (5%) 

Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligation for disaster response and/or recovery of Continuity of Operations (COOP) activation. Such participation may require an alternative shift pattern assignment and/or location. (5%)

Knowledge, Skills and Abilities (KSAs):

Knowledge of public health program practices, principles, and techniques. 

Knowledge of local, state, and federal laws related to the program area. 

Knowledge of data analysis and reporting. 

Knowledge of principles of promotion and education materials. 

Skill in using Microsoft Word, Excel, Access, PowerPoint, Outlook. 

Skill in developing written materials and training. 

Skill in developing electronic reports from databases. 

Skill in responding to customer inquiries and handling difficult customers in a tactful manner. 

Skill in arithmetic, English grammar, and spelling. 

Skill in training others. 

Skill in learning and retaining information and communicating that information effectively. 

Ability to gather and analyze data and facts, and to devise solutions to problems. 

Ability to communicate processes and procedures clearly and effectively to others. 

Ability to use independent judgment and to plan, organize and coordinate work assignments to meet deadlines. 

Ability to establish effective working relationships with supervisory personnel, co-workers and health professionals.  

Ability to effectively communicate (both orally and in writing) processes and procedures. 

Ability to prepare and deliver presentations. 

Ability to proofread, edit, and compile reports and ensure accuracy.   

Ability to work effectively with others. 

Ability to use judgment to address concerns in a proper manner in accordance with program policy. 

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

Graduation from an accredited four-year college or university with major course work in a community health improvement, public health, healthcare, or a related field is preferred. 

Experience and education may be substituted for one another on a year for year basis. 

Experience in customer support in fields related to ordering, logistics and order management preferred. 

Additional Information:

Applicants selected for an interview will be required to complete an in-basket exercise. 

This position is required to be in office for two months. After two months, this position may be eligible for telework based on performance.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified for this position. For more information see the Texas State Auditor’s Military Crosswalk at https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), DSHS will provide reasonable accommodation during the hiring process for individuals with a qualifying disability. If reasonable accommodation is needed to participate in the interview process, please notify the person who contacts you to schedule the interview. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747 or via email at HHSServiceCenter.Applications@ngahrhosting.com.

Salary Information, Pre-employment Checks, and Work Eligibility:

• The salary offered will follow DSHS starting salary guidelines. Any employment offer is contingent upon available budgeted funds.
• Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
• DSHS uses E-Verify. You must bring your I-9 documentation with you on your first day of work.  Download the I-9 form