Program Supervisor II

DSHS is committed to hiring skilled and dedicated individuals who share a passion for public health to pursue our vision of A Healthy Texas. If you are looking to make an impact and tackle new challenges, we encourage you to consider a career with us.

Employee Benefits:

DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS). To learn more about all the benefits available to you as a DSHS employee and other DSHS opportunities for early career pathways, visit the DSHS Careers Page.

Review our Top 10 Tips for Success when Applying to State of Texas Jobs.

Functional Title: Program Supervisor II 
Job Title: Program Supervisor II 
Agency: Dept of State Health Services 
Department: TX Ctr for Infectious Disease 
Posting Number: 15477 
Closing Date: 05/01/2026 
Posting Audience: Internal and External 
Occupational Category: Community and Social Services 
Salary Range: $5,583.00 - $6,335.66 
Pay Frequency: Monthly
Salary Group: TEXAS-B-19 
Shift: Day 
Additional Shift: Days (First) 
Telework: Not Eligible for Telework 
Travel: Up to 50% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location: Texas Center for Infectious Disease 
Job Location City: SAN ANTONIO 
Job Location Address: 2303 SE MILITARY DR 
Other Locations: San Antonio 
MOS Codes: 0203,0207,0302,0370,0520,0602,0802,1802,1803,2340,5502,6302,6502,7202,7208,7210,7220,7502,8005,8858 
9702,16GX,60C0,611X,612X,63G0,641X,712X,86M0,86P0,8U000,9G100,BOSN,ELC,ISS,MAT,MED,MLES,MSSD,MSSE,MS 
SR,OSS,WEPS 
 

Brief Job Description:

Come work in an environment where we truly value and respect our very unique mission. The Texas Center for Infectious Disease (TCID) within the Division for Regional and Local Health Operations (RLHO) is a Joint Commission accredited Acute-Care Hospital that medically, behaviorally, and socially treats complex cases of certain infectious diseases. TCID seeks a motivated, energetic, and organized teammate to serve as our volunteer services coordinator and communications supervisor.

Works under limited supervision, with considerable latitude for the use of initiative and independent judgment. Performs advanced (senior-level) community relations and external communications work at the TCID.

Responsible for leading a team of three public health professionals to expand a 501c3 Volunteer Services /Community Relations Program. Work involves planning, organizing, directing, publicizing, and reporting functions of the volunteer services/community relations program. Accountable for identifying community and regional partners for fundraising, soliciting, community education, and special projects as assigned by the TCID Superintendent.

Works with local, state, and national groups involved in volunteering, granting funds, in-kind contributions of goods and services, and media communications. Serves as a representative for the superintendent between the Volunteer Services Council and the community.

Provides motivational and technical assistance for patient care services that require intervention beyond funded hospital resources.

Essential Job Functions (EJFs):

Attends work on a regular basis and may be asked to work a specific shift schedule or, at times, even a rotating schedule, extended shift and/or overtime in accordance with agency leave policy and performs other duties as assigned.

Develops and maintains the TCID Volunteer Program to address volunteer opportunities. Interprets HHS and DSHS policy related to volunteer services activities and rules. Assists in educating staff and volunteers to ensure adherence to those policies, purpose, and programs to area communities through technical assistance, public engagements, the media, and onsite events. Recommends revisions to TCID Volunteer Programs in coordination with others. Monitors and evaluates the use of the activities and functions of the TCID Volunteer Program. Supports volunteering, including recruitment, selection, training, placement, retention, and recognition for volunteers.

Assists in the solicitation of contributions and donations to expand services and quality of treatment and/or recovery. Provides support to the Volunteer Services Council as a non-voting member. Assists the Volunteer Services Council in determining appropriate fundraisers. Research funding opportunities which may include grants and community awards utilizing local business donations, various grants found through media and submitting those opportunities for leadership review.

TCID media relations and public information officer. Capable to communicate for radio, television, Internet, print media, and personal speaking engagements, locally, statewide, and nationally. Conducts and coordinates tours. Serves as a liaison between facility and community. Performs routine web design and development work. Prepares information for publication in peer-reviewed journals, and national, state, and local publications.

Maintains fiscal parameters established during event planning for expenditures and activities by maintaining expenditure logs, contributions obtained, and contributions expected or awarded. Prepares tracking mechanisms to prepare and create reports for all related volunteer services activities and events.

Performs other duties as assigned. Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.

Knowledge, Skills and Abilities (KSAs):

Knowledge of the general principles of volunteer services.

Knowledge of policy and laws pertaining to soliciting, fundraising, and fiscal responsibilities of a government and/or non-profit organization.

Skilled in computer applications such as Microsoft Office, Outlook, Excel, and PowerPoint.

Skilled in fostering and maintaining positive relationships with community members and leaders.

Skilled in working with non-profit organizations and boards that govern non-profit organizations.

Skilled in the use of social media and other communication platforms.

Ability to plan, promote, and implement community service programs that support the facility.

Ability to speak and write effectively.

Ability to work effectively with professional and non-professional staff.

Ability to work effectively with community members and stakeholders.

Ability to work effectively with minimal supervision and make varied decisions within broad parameters.

Ability to successfully lead a team.

Registrations, Licensure Requirements or Certifications:

Must possess valid Texas driver’s license or obtain it no later than 90 days after hire date. Applicants with an out-of-state driver’s license must provide an original certified driving record from the state of driving licensure. Eligible driving record required based on HHSC Fleet Management policy.

Initial Screening Criteria:

Associate degree from an accredited college or university with a major in marketing, public relations, or non-profit management and one (1) year of direct experience in marketing, public relations, volunteer services work or non-profit management. Two years of direct experience may be substituted for educational requirement.

Additional Information:

Applicants must pass a fingerprint criminal background check, pre-employment drug screen, and registry checks including the Client Abuse/Neglect Reporting System (CANRS), Nurse Aid, Medication Aide and Employee Misconduct, List of Excluded Individuals/Entities (LEIE). Males between the ages of 18-25 must be registered with the Selective Service.

All applicants must be at least 18 years of age to be considered for employment at a state-operated facility. Waco Center for Youth applicants must be 21 years of age.

Flexibility in work hours may be required for this position. The position may be required to work overtime and/or extended hours.

Compliance with HHSC immunization policy and state hospital operating procedures related to immunizations is required. According to the Centers for Disease Control and Prevention, healthcare workers are considered to be at significant risk for acquiring or transmitting hepatitis B, measles, mumps, rubella, varicella (chicken pox), tetanus, diphtheria, pertussis (whooping cough), and influenza. All these diseases are vaccine preventable. As a result, state hospital policy requires employees be vaccinated according to their level of contact with individuals. In the event you choose to not be immunized for the influenza virus, you may be required to wear a mask and take other protective measures.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified for this position. For more information see the Texas State Auditor’s Military Crosswalk at https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), DSHS will provide reasonable accommodation during the hiring process for individuals with a qualifying disability. If reasonable accommodation is needed to participate in the interview process, please notify the person who contacts you to schedule the interview. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747 or via email at HHSServiceCenter.Applications@ngahrhosting.com.

Salary Information, Pre-employment Checks, and Work Eligibility:

• The salary offered will follow DSHS starting salary guidelines. Any employment offer is contingent upon available budgeted funds.
• Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
• DSHS uses E-Verify. You must bring your I-9 documentation with you on your first day of work.  Download the I-9 form