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PROGRAM SPECIALIST-SOCIAL SERVICES

The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana.

Learn more about Louisiana Department of Health

This position may be filled in the following parishes: Statewide

Step into a dynamic role where your expertise directly impacts the quality and delivery of social service programs. In this position, you’ll take the lead in resolving complex, high-level concerns, serving as a trusted resource for constituents and partner agencies across state lines. You’ll interpret and communicate critical program policies, identify opportunities for improved training and resources, and provide technical support that keeps essential systems running smoothly. If you’re passionate about problem-solving, customer service, and making a meaningful difference in public service, this is your opportunity to shine.

An ideal candidate should possess the following competencies:

Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.

Demonstrating Initiative: The ability to assess situations independently and take proactive steps to address them without being prompted or instructed by others.

Displaying Professionalism: The ability to uphold workplace standards through consistent conduct, responsible communication, and consideration for others.

Focusing on Customers: The ability to understand and meet the needs, preferences, and experiences of internal and external customers.

Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.

Working Safely: The ability to maintain a safe work environment by following established safety rules, procedures, and practices.



Requirements

Five years of experience in administrative services, public health, social services, or health services; OR

Six years of full-time experience in any field plus two years of experience in administrative services, public health, social services, or health services; OR

A bachelor’s degree plus two years of experience in administrative services, public health, social services, or health services; OR

An advanced degree in a social science field, public health, counseling, social work, rehabilitation services, business, public, or health administration, or Juris Doctorate plus one year of experience in administrative services, public health, social services, or health services.

EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Qualifications

The official job specifications for this role, as defined by the State Civil Service, can be found here.Job Duties:

• Processers high-level complaints concerning social service programs by reviewing complaints and resolution.

• Responds to a high volume of inquiries from constituents.

• Responds to out-of-state inquiries from other agencies pertaining to services provided. 

• Identifies needs for resources and training.

• Research and interpret program policy; communicates policy interpretations and changes to constituents. 

• Serves as technical support for end-users of automated system activities to ensure that they can use the systems. 

• Maintains records, prepares reports and conducts correspondence relative to the program element assigned.


Position-Specific Details:

Location: Medical Vendor Administration / Eligibility Field Operations / Statewide

Appointment Type: This position may be filled as a Probational appointment, Job appointment (temporary appointment that may last up to 48 months),  Promotional appointment of a current classified LDH employee or by Detail to Special Duty.

Cost Center: 305-2050400

Position Number(s): 50689315

How To Apply:

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page. 

*Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.

Contact Information:

Paula Jackson-paula.jackson@la.gov

LA Department of Health (LDH)

Division of Human Resources

PO Box 4818

Baton Rouge, LA 70821

225-342-6477

This organization participates in E-Verify, and for more information on E-Verify, please contact DHS at 1-888-464-4218. 

LDH supports Louisiana’s commitment to being a State as a Model Employer (SAME) by promoting the recruitment, hiring, and retention of individuals with disabilities. 

Information on the Louisiana Works, Louisiana Rehabilitation Services is available here.

LDH is an equal opportunity employer and seeks to recruit a highly productive and diverse workforce, and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or merit.


Date Posted
04/30/2026
Job Reference
MVA/PJ/220573
Organization
LDH-Medical Vendor Administration
Location
Statewide, LA
Category
Mental Health/Social Services
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