Process Improvement Project Coordinator

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Employee Benefits:

DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS). To learn more about all the benefits available to you as a DSHS employee and other DSHS opportunities for early career pathways, visit the DSHS Careers Page.

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Functional Title: Process Improvement Project Coordinator 
Job Title: Program Specialist VI 
Agency: Dept of State Health Services 
Department: Process Improvement & Innov 
Posting Number: 15439 
Closing Date: 05/15/2026 
Posting Audience: Internal and External 
Occupational Category: Office and Administrative Support 
Salary Range: $5,098.66 - $6,504.75 
Pay Frequency: Monthly
Salary Group: TEXAS-B-23 
Shift: Day 
Additional Shift:  
Telework:  
Travel:  
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 1100 W 49TH ST (RDM) 
Other Locations:  
MOS Codes: 16GX,60C0,611X,612X,63G0,641X,712X,86M0,8U000,OS,OSS,PERS,YN,YNS 
 
 
 

The Process Improvement (PI) Project Coordinator works under the direction of the Director of Process Improvement in the Office of Compliance and System Coordination (OCSC). This position is responsible for supporting efforts towards planning, implementing, and evaluating the agency's cross-program and cross-agency project initiatives. Supports the management of Department of State Health Service (DSHS) process improvement projects, utilizing project management tools in coordination with agency business and program units. Supports development of project deliverables, reports, and reporting tools and mechanisms to regularly report cross-division coordination activities and other agency projects to executives and other key staff. Assists with tracking organizational priorities and may plan and direct organizational assessments and monitor and report on successes and challenges related to organizational change activities. Promotes and implements approaches to continuously assess and improve health outcomes and/or business processes.

Essential Job Functions (EJFs):

EJF 1. (35%) The Project Coordinator (PC) plays a supportive role to PI management analysts for projects and initiatives that impact key functions within DSHS. This work involves: assisting with all phases of project work (initiating, planning, monitoring and controlling, executing, and closing); ensuring that required project documentation is completed timely and maintained throughout assigned projects, including project charters, work breakdown structures, risk and issue logs, milestones and schedules; developing or assisting with development and review of project deliverables; developing and/or facilitating project communication, including scheduling/facilitating meetings, creating agendas, documenting meeting minutes and capturing decisions, drafting project status reports, stakeholder management and consultation, developing presentation materials, etc.; and, initiating or assisting with additional project support as needed.

EJF 2. (20%) The PC supports planning and implementation of PI management studies through research, data review, and reporting. This work involves: analyzing any pre-existing data sources (quantitative and qualitative) and identifying possible trends; designing and implementing surveys and other evaluation methods; coordinating management study logistics which minimizes work interruptions for the area(s) under review; assisting with interviews, focus groups, workshops, and similar events; identifying key findings through research and analysis and proposing recommendations for change that represent practical solutions to problems identified during the study; conducting or assisting with research and report drafting for environmental scans, needs assessments, implementation plans, etc.; assisting with drafting analysis and recommendations reports; researching and providing best practices or suggestions for additional or alternative methods for effective management study practices.

EJF 3. (20%) The PC supports documentation and analysis of various business processes and is responsible for researching innovations, best practices, and emerging trends in the fields of work related to those business processes and identifying and developing opportunities for business process improvement. This work involves: conducting or assisting with business process analysis and/or workflow analysis and identifying improvements, issues, risks, and connections between work areas to streamline operations; leading or assisting with process review and consultation between multiple divisions; researching best practices related to the business process/workflow under review; conducting or assisting with feasibility studies; developing recommendations for improvement and/or corrective actions to standardize or improve organizational systems; developing or assisting with development of process improvement deliverables, e.g. process maps, flowcharts, etc.; preparing comprehensive technical records and reports to document findings, present and interpret data, and make and justify recommendations in plain language that makes a persuasive argument for any recommended changes being offered.

EJF 4. (15%) The PC is responsible for coordinating PI operations and communications. This work involves: providing operational, administrative, and logistical support for PI to ensure efficient internal operations, compliance, and successful delivery of team initiatives; serving as a central coordination point for team communications, resources, records management, and planning activities; coordinating and supporting team meetings, executive strategy sessions, and workshops by managing scheduling, room reservations, materials, supplies, and logistical preparation; overseeing the PI shared email mailbox to ensure timely responses, proper routing, and compliance with records retention requirements; maintaining organization and governance of PI digital files, folders, SharePoint sites, and intranet content, including routine updates and quality control; serving as the primary point of contact for ad-hoc presentation, training, and informational requests, and developing materials to satisfy requests, or coordinates completion by management analysts when requests exceed individual capacity or expertise.

EJF 5. (5%) The PC is responsible for continually increasing their skills in the services and tools provided by the PI team which can include but is not limited to: research and data analysis; survey methodology; evaluation methods; business planning; strategic planning; report writing; process mapping and workflow analysis; meeting facilitation and public speaking; project management; management analysis; Lean and Six Sigma; artificial intelligence; change management; Strength-Weakness-Opportunity-Threat (SWOT) analysis; responsibility matrices; turn-around tables; root-cause analysis; fishbone charts; performance analysis, etc.

EJF 6. (5%) Performs other duties as assigned. Other duties as assigned including but not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or continuity of operations activation. Such participation may require an alternate shift pattern assignment and/or location.

Knowledge, Skills and Abilities (KSAs):

• Knowledge of public health and health care policy issues, systems of service, and programs.
• Knowledge of project management methodology/tools.
• Knowledge of organizational development and management practices as applied to the analysis and evaluation of programs and procedures.
• Knowledge of continuous improvement, quality improvement, or quality assurance and measurement systems.
• Knowledge of data and system improvement models, tools and other system-based tools, including but not limited to Microsoft Power Platform, Microsoft Power BI, Tableau, generative or agentic AI, or similar solutions
• Skill in effectively organizing and presenting complex information in written and oral communications.
• Skill in analyzing and solving complex problems in collaboration with numerous stakeholders.
• Skill in identifying problems, evaluating alternatives, and negotiating and implementing solutions.
• Skill in consultation and advisory support, including listening, diagnosing needs, framing problems, and recommending practical, stakeholder‑centered solutions.
• Skill in creative problem solving, developing alternative approaches, solutions, and proposals that achieve objectives while working within constraints.
• Skill in managing multiple and competing priorities and projects.
• Ability to provide subject matter guidance, consultation and leadership to program staff or varied stakeholders.
• Ability to organize and present information effectively, both orally and in writing, to senior or executive management.
• Ability to establish effective working relationships with staff at various levels of an organization, agencies, providers, and stakeholders.
• Ability to understand and align operations and support strategies according to business needs.
• Ability to build and work within highly effective teams.
• Ability to research, analyze, and interpret data to develop and recommend effective operating practices and procedures.
• Ability to take independent initiative to plan, prioritize, and advance work without needing close direction or predefined processes.

Registrations, Licensure Requirements or Certifications:

Professional certification in a project management and/or process improvement training program is required or must be attained within twelve months of hire. Preference will be given to candidates who hold Lean, Six Sigma, CAPM (Certified Associate in Project Management), Project Management Professional (PMP), and/or higher education certificates in project management, however, other relevant professional certifications will be considered.

Initial Screening Criteria:

Graduation from an accredited four-year college or university. A master’s or other graduate degree is preferred. Process Improvement related work experience may be considered in lieu of education on a year-for-year basis.

At least two years of experience managing complex projects or process improvement projects, and at least two years of experience planning and/or facilitating meetings.

At least one year of experience in writing reports, developing presentations, and presenting to diverse audiences.

Experience in quantitative and qualitative data analysis, and experience in conducting management studies are strongly preferred.

Additional Information:

Candidates selected for an interview may complete multiple interviews before a final candidate is selected. Candidates selected for an interview may be required to complete a timed in-basket or skills assessment before or after the interview. If selected, a candidate must be able and willing to provide current and previous work references before a final offer of employment is extended. This position requires in office attendance in Austin, with the opportunity for a hybrid schedule.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified for this position. For more information see the Texas State Auditor’s Military Crosswalk at https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), DSHS will provide reasonable accommodation during the hiring process for individuals with a qualifying disability. If reasonable accommodation is needed to participate in the interview process, please notify the person who contacts you to schedule the interview. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747 or via email at HHSServiceCenter.Applications@ngahrhosting.com.

Salary Information, Pre-employment Checks, and Work Eligibility:

• The salary offered will follow DSHS starting salary guidelines. Any employment offer is contingent upon available budgeted funds.
• Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
• DSHS uses E-Verify. You must bring your I-9 documentation with you on your first day of work.  Download the I-9 form