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PBX Switchboard(DOH/NMBHI #12949)

Salary

 

$16.50 - $24.75 Hourly

$34,320 - $51,480 Annually

This position is a Pay Band C2

Posting Details

 
No job description available

Why does the job exist?

 
Incumbent will be responsible for all activities associated in providing switchboard services 24-hours a day, seven days a week.

How does it get done?

 
Incumbent will be responsible for answering all in-coming calls and refer calls to appropriate personnel and/or units.  Obtain visitor information as per protocol and refer to appropriate units.  Inform Safety/Security of all fire alarms activated throughout campus by monitoring the fire alarm computer.

Who are the customers?

 
Patients/Clients/Residents/Staff

Ideal Candidate

 
Experience working with multiple in-coming calls/lines;
Experience providing excellent customer services and guidance to all who enter the building;
Experience being the main hub of communication;
Experience following protocol for safety, complying with standards and procedures regulating the facility.

Minimum Qualification

 
Eighth grade education.

Employment Requirements

 
New Mexico Driver's License is required this position and Defensive Driving is required in order for employee to use state vehicle for events such as trainings/workshops.

Working Conditions

 
Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage. Some sitting, standing, bending, and reaching may be required. Direct client interaction and some travel may be required.

Supplemental Information

 

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Agency Contact Information: Dennis Garduno, (505) 454-2410, Email

For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

Bargaining Unit Position

 
This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.

Date Posted
12/17/2025
Job Reference
159493
Organization
Department of Health, State of New Mexico
Location
Las Vegas, NM 87701
Category
Information Technology
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