OPS OPERATIONS ANALYST I - 64835075

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Florida Department of Health

Division of Disease Control and Health Protection

Bureau of Epidemiology 

Open Competitive Opportunity 

Your Specific Responsibilities:

This is a position which requires the incumbent to work independently and to use good judgment regarding the enforcement of standard operating procedures for the Florida State Health Online Tracking System (SHOTS), the statewide immunization registry. This position requires extensive work with the healthcare provider community in Florida and must always represent the department in a positive and professional manner. The incumbent in this position must also be capable of understanding and observing appropriate protocols regarding all requirements for the healthcare providers enrolled in the Vaccines for Children Program.

Florida Shots System 

1. Enrollment Processing - Maintain working knowledge of standard operating procedures to review, evaluate, process and correct enrollment applications while categorizing non-enrollable applications for proper and timely follow-up for the Florida SHOTS system. The incumbent will identify enrollment issues and either resolve the issue or report to the supervisor. Utilizing standard operating procedures and knowledge of the Florida SHOTS system, the incumbent will properly resolve issues for healthcare providers and assist when needed.
2. Training Support- The incumbent will assist with the training of healthcare providers. This will include assistance with the development and maintenance of web-based training videos and user manuals. Web-based training and user manual support is to be coordinated to ensure the products are ready for deployment with the associated release.
3. Reviews the Flshots@flhealth.gov email account throughout the day to make sure all communications are performed in a timely manner.
4. Perform password resets for logging into Florida SHOTS for all enrolled users.
5. Processing merge/purge/dedupes within Florida SHOTS.
6. Processing record requests within Florida SHOTS.

Vaccines for Children’s Program 

1. Processes VFC vaccine orders within Florida SHOTS.
2. Reviews of temperature excursions for providers. Communicate with the providers on how to address the excursions. 
3. Assist the provider with the Annual Re-enrollment process within Florida SHOTS. Ensures the data related to personnel listed under each VFC provider site within the organization stays current as required by the CDC VFC guidelines.
4. The incumbent will assist VFC providers on how to do the following in Florida Shots maintain vaccine inventory, maintain VFC site data, create VFC storage units with proper data logger calibration certificates, and document temperatures for their VFC storage units when necessary.
5. Communicates with all VFC providers regularly throughout the year regarding vaccine that will expire in the next 60-90 days.  The incumbent will inform the provider of their assigned local VFC field staff who will assist the provider regarding expiring vaccine to find another VFC provider who can use the vaccine in the provider’s geographical area. 
6. Reviews the FloridaVFC@flhealth.gov group email throughout the week to ensure all VFC communication to providers is performed in a timely manner. 

Performs other duties as assigned. 

Required Knowledge, Skills, and Abilities:

Knowledge of vaccines and how they protect the public.

Knowledge of the Vaccines for Children Program.

Skilled in Microsoft Suite Word.

Skilled in Microsoft Suite Excel.

Skilled in Outlook including use of the Calendar.

Skilled in use of Microsoft Teams.

Skilled in use of Florida SHOTS.

Ability to perform excellent customer service.

Ability to use a multi-line phone system.

Ability to work as a team or on your own.

Qualifications:

Minimum - High School Diploma

Preferred - One year customer service

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Tallahassee

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. As an OPS employee, the benefits below are available:

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements.  Consult with People First and/or the serving HR office)
• Workers’ Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
• Deferred Compensation (voluntary)
• Employee Assistance Program (voluntary)
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.