OPERATIONS ANALYST II - 64026666

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Internal Agency Opportunity

Applicants accepted only from Department of Health employees, (includes OPS, Career Service, SES or SMS employees).

Applicants will not be accepted from outside of the department.

Division of Disease Control and Health Protection

Bureau Of Communicable Diseases

Sexually Transmitted Disease Section

Operations Analyst II

This is a full-time, in-office position only.

Your Specific Responsibilities:

This is a highly responsible and mission critical position in the Sexually Transmitted Disease (STD) and Viral Hepatitis Section that requires expert support of the operations, communications, organization, and management of the Surveillance Tools and Reporting System (STARS).  The position requires a mastery of email communication, use of Microsoft Office products, exceptional organizational skills, and attention to detail.  As administrative and technical support for the Surveillance Tools and Reporting System STARS team, the position is responsible for record keeping related to enhancements of the application, assuring that timelines are being met, and some quality assurance efforts related to specific data collected and reported to the Centers for Disease Control (CDC) in Atlanta.

The position is responsible for the receipt, STARS entry and assignment of all Intrastate Information Control Records (ICCR) incoming patient documents from all 50 states and territories.  In addition, is responsible for all outgoing ICCR documents originating within Florida and are sent to the 50 states for follow-up investigation of persons exposed to STDs/HIV.  Enters patient data into the STARS system to meet deadlines for case management and monitors timeframes for completion of investigative work by STD field staff as well as out-of-state records that owe Florida a timely disposition of their STD investigation.  All information must be organized and documented accurately and completely following the current procedures for processing and the established protocols and procedures.

Maintains a high-volume electronic filing system, arranges for storage, retrieves or reproduces documents, records and reports as required by the STARS team.

Coordinates and directs office services, maintains lead responsibility to respond to information requests from Florida’s STD program field staff and all STD Programs within the contiguous United States. 

Assists with ensuring client demographic information is reported correctly from outside jurisdictions, ensures timely phone communication of disease reports and exposures to STD programs, directs incoming phone and email inquiries to the correct unit or individual responsible for the subject matter, and assistance with routine quality control review for duplicate records, incomplete forms, and timely disposition of assignments provided.

Knowledgeable of current data entry processes, standards and procedures. Provide customer service to external partners and keep them apprised of any revision.

Knowledgeable of STARS system software, and all the peripheral system and hardware required to facilitate the duties and responsibilities for this position.

Knowledgeable of the Center for Disease Control and Prevention (CDC), and Florida’s reporting laws pertaining to reportable diseases.

Assists with the processing of incoming mail and faxes from providers, insurance companies, and laboratories related to sexually transmitted infections.

Performs other appropriate duties as assigned.

Required Knowledge, Skills, and Abilities:

• Knowledge of the methods of data collection and analysis.
• Ability to use Microsoft Office products.
• Exceptional organizational skills.
• Knowledge of basic management principles and practices.
• Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document workflow and other activities relating to the improvement of operational and management practices.
• Ability to organize data into logical format for presentation in reports, documents and other written materials.
• Ability to conduct fact-finding research.
• Ability to utilize problem-solving techniques.
• Ability to understand and apply applicable rules, regulations, policies and procedures relating to operational and management analysis activities.
• Ability to plan, organize and coordinate work assignments.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.

Qualifications:

Minimum: 

Experience with basic management principles and practices.

Experience with methods of data collection and analysis.

Preferred:

Surveillance Tools and Reporting System (STARS) experience – 1 year

Data entry experience – 1 year

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Tallahassee, Florida

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits.
• Nine paid holidays and one Personal Holiday each year.
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts.
• Tuition waivers.
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.