OPERATIONS & MGMT CONSULTANT I - SES - 64041945

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Thank you for your interest in career opportunities with the Florida Department of Health in Polk County.  If you are looking to establish a successful career in Public Health, you have come to the right place.  Many of our innovative and successful health programs are recognized throughout Florida.  We hope you decide to join our team!  Applicants will be contacted directly if selected for an interview.

The incumbent is part of a global public health organization and is expected to support the Florida Department of Health in Polk County in its mission to protect, promote, and improve the health of all people in Florida through integrated state, county and community efforts and its vision to be the Healthiest State in the Nation. Furthermore, the incumbent is expected to incorporate the agency values of Innovation, Collaboration, Accountability, Responsiveness and Excellence in all aspects of their work.  

Your Specific Responsibilities:

This individual will be responsible for all supervisory duties including, but not limited to, hiring and selection, developing performance plans, conducting performance appraisals, Planning and directing their work, approving leave, and taking disciplinary action as appropriate. 

Incumbent is supervisor of the Front Desk Registration of the Auburndale unit of the Polk County Health Department.  Incumbent directly supervises Senior Clerks. This position is designated as an SES Supervisory position.  Supervisory employees are employees who spend the majority of their time communicating with, motivating, training, and evaluating employees, and planning and directing employee's work, and who have the authority to hire, transfer, suspend, layoff, recall, promote, discharge, assign, reward, or discipline subordinate employees or effectively recommend such action, including all employees serving as supervisors, administrators, and directors.

Supervisory Duties:

• Prioritize, assign and arrange the workloads of the clerical staff
• Work along with and motivate staff to complete all assigned tasks
• Monitor work for completion, accuracy and compliance with overall Department of Health Policies
• Prepare reports on program activities
• Evaluate employees through established evaluation criteria and meet with employees regularly to ensure the established criteria is met
• Communicate on a regular basis with employees both individually and in staff meetings
• Encourage positive attitudes and good relationships among staff members
• Facilitate quality improvement in achieving customer satisfaction
• Prepare and oversee training guidelines/calendar for new staff to ensure productive transition
• Maintain HMS scheduling templates and adjust according to provider calendar

Clerical Management Duties

• Maintain confidentiality of the information in accordance with State and Federal statutes, rules, regulations and Department of Health Information Security Polices, Protocols and Procedures, in accordance with Protocol: Security
• Keep all staff abreast of any policy and form changes
• Ensure all Check-Ins are entered for billing according to policy
• Function as back up for all clerical support (billing, registration and check-in)
• Monitor billing module activities to ensure reimbursement for services
• Monitor authorizations for services and referrals to outside resources
• Performs billing duties and cash handling responsibilities as necessary in accordance with policy
• Monitor billing module activities to ensure timely processing of Superbill
• Responsible for maintaining various monthly reports (family planning, EHR record audits, health vault audits, prenatal coding)
• Daily clinic rounds to ensure efficient/effective clerical services
• Communicate with nursing supervisors to ensure productive clinic flow

Building Manager Duties

• Serve as fire marshal and safety coordinator
• Alarm, Badge, Building and Key custodian
• Generate, submit and monitor NetFacilities work orders
• Daily inspection of housekeeping and maintenance of interior/exterior of entire facility
• Monthly, Quarterly and Yearly inspections as required in accordance to policy and procedures

Purchasing/contract Management

• State purchasing card (P-card) holder to pay for supplies and services
• Process encumbered purchase invoices in accordance with policy
• Create yearly blanket orders in MFMP
• Create, monitor and maintain purchase requisitions for office and medical supplies
• Ensure supplies are ordered and/or replenished before depletion to prevent work stoppage
• Monitor office and medical supply inventory via spreadsheet
• Assist with the distribution of office and medical supplies to appropriate divisions
• Complete SAMAS
• Maintain vendor purchasing file/log
• Complete monthly P-card reconciliation report
• Process monthly utility bills
• Work closely with the finance department on budget management and coding
• Work closely with the finance office to ensure budgetary guidelines and projections are generated and monitored to maintain financial stability
• Monitor expenditures to remain within the approved budget

Miscellaneous

• Monitor PEPW and Family Planning Waiver applications for accuracy and completeness
• Maintain current job description and performance standards of all staff
• Review, monitor, maintain and approve employees’ time and attendance
• Assist Nursing Supervisor with daily clinical operations
• Monitor compliance of the mandatory requirements of the Florida Administrative Code, Florida Computer Crimes Act and the Memorandum of Understanding. As a State employee in a County Health Department, incumbent will participate in Disaster Preparedness and/or Recovery Activities
• Perform related work as required by supervisor.

Required Knowledge, Skills, and Abilities:

• Ability to supervise people.
• Knowledge of agency policies and procedures
• Knowledge of general office procedures and practices.
• Knowledge of correct grammar usage.
• Knowledge of basic arithmetic.
• Ability to prepare reports and correspondence.
• Ability to plan, organize and coordinate work activities.
• Ability to develop and implement office procedures.
• Ability to review data for accuracy and completeness.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.

Qualifications:

•  Valid Florida Driver's License
•  High School Diploma 

Other job related requirements:

Emergency Duty: Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency.  Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural

Confidentiality: Incumbent may have access to records containing Social Security numbers in the performance of their job duties.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Auburndale. FL

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

If there are any problems applying online, please call People First Staffing Administration: (877) 562-7287.

Service Center hours are Monday through Friday, 8:00 a.m. to 6:00 p.m., ET. TTY users, call (866) 221-0268.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.