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Office Support Clerk / Receptionist (DOH/NMVH #15663)

Salary

 

$16.50 - $24.75 Hourly

$34,320 - $51,480 Annually

This position is a Pay Band C2

Posting Details

 
THIS POSTING WILL BE USED FOR ONGOING RECRUITMENT AND MAY CLOSE AT ANY TIME.  APPLICANT LISTS MAY BE SCREENED MORE THAN ONCE.  THIS POSTING MAY BE USED TO FILL MULTIPLE POSITIONS.

POSITION IS LOCATED IN TRUTH OR CONSEQUENCES, NM

The New Mexico State Veterans¿ Home is located on sixteen picturesque acres in Truth or Consequences, New Mexico. It provides long-term and skilled nursing services for honorably discharged veterans, their spouses, or parents of veterans killed in combat action. The facility has 131 nursing home, skilled-nursing living beds. Services for residents are provided 24/7, focusing on maintaining or improving their physical, mental, and psychosocial well-being under a personalized plan of care developed by licensed health professionals

Why does the job exist?

 
This level can be characterized by the performance of a full range of duties. Incumbent has some latitude for independent judgment and may vary work methods and procedures, within prescribed parameters. Work is usually performed under general supervision. Work is frequently of some variety and incumbent may set priorities.

How does it get done?

 
Performs and coordinates an office¿s administrative activities and ensures that information is disseminated to staff and clients.  Supports management and higher-level staff whose frequent absence requires delegation of considerable administrative direction to a secretary or administrative assistant.  Provides information to callers and visitors; assists with scheduling special events and projects.  Performs a variety of secretarial duties necessary to run an organization effectively.  Serves as an information clearing house for an office; schedules appointments; organizes and maintains paper and electronic files; composes and prepares correspondence; meeting arrangements; and utilizes computers to run spreadsheets, perform word processing, and database management.  Conducts research, troubleshoots office systems or procedures for efficiency and accuracy, performs specialized clerical tasks relating to databases, desktop publishing, graphics, and internet search processes.  Responsible for a highly controlled records management system that involves high volume and variety.  Maintains a high degree of coordination between data processing and records management.  Assists with answering telephones, routing calls, greeting visitors, providing information, and performing routine clerical tasks.  Obtains and disseminates information, routes calls, and performs clerical tasks.  May schedule appointments and perform more complex clerical, word processing, and filing tasks.  Prepares reports and spreadsheets.  Refers inquiries or visitors to an appropriate department or individual.  Makes photocopies, stuffs envelopes, or records inquiries.  Performs data entry, word processing, and other computer software applications; operates photocopiers, fax machines, and other office equipment; proofreads copies; sorts and distributes mail.  Coordinates a clerical operation of a general nature.  Operates switchboard systems handling incoming, outgoing, interoffice, and all long-distance calls coming through a state telephone exchange or large state agency.  Maintains a record of long-distance calls, a log of service requests, and an up-to-date directory of state telephone extensions.  Operates a dial back manual switchboard that services all state agencies or operates a telephone console servicing a large state agency with heavy telephone traffic.  Trains relief operators, recommend changes and improvements to the switchboard or telephone operations procedures, and prepares related records and reports.  Has substantive knowledge of agency policies and procedures and acts as a consultant in the switchboard area of emergency response measures.  Enters information under prescribed guidelines, instruction, and supervision.  Inputs lists of items, numbers, or other data into computers or complete forms that appear on a computer screen.  May manipulate existing data (i.e., date sorts and searches), edit current information, or proofread entries for accuracy.  Performs technical functions using specialized software applications and/or database design and management skills.  Coordinates a data entry operation and provides training and technical assistance to less experienced staff.

Who are the customers?

 
The primary customer are the brave men and women that answered our nations call, executed their duties and now are unable to live in their respective communities due to failing health.  This job will also support the widows of the service men and women to include parents that have lost children in combat (Gold Star Parents)

Ideal Candidate

 
Excellent communication and interpersonal skills.  Organized, detail-oriented, and able to multitask.  Professional, reliable, and able to maintain confidentiality.  Compassionate and patient, with strong customer service skills.  Proficient in computer skills and office equipment use.  Calm under pressure and able to handle emergencies.

Minimum Qualification

 
Eighth grade education.

Employment Requirements

 
Employment is subject to criminal background check pursuant to New Mexico Caregivers Criminal Screening Act, (Sections 29-17-2 through 29-17-5 NMSA 1978 and 7.1.9.1 through 7.1.9.11 NMAC) and is conditional pending results.

Must possess and maintain a valid New Mexico driver's license. 

Must possess and maintain a current Defensive Driving Course Certificate from the State of New Mexico or must pass and receive Defensive Driving Course Certification as a condition of continued employment.

Successful completion of the Health Insurance Portability and Accountability Act (HIPAA) training.

Must sign and observe confidentiality agreement.

Must be able to read, write, speak, and comprehend the English language.

Occasional travel for training & meetings and driving a State of NM owned motor vehicle may be required; Working hours may include weekends, holidays, overtime, and callback hours. Essential functions of the job and specific physical ability requirements will be available at the time of interview or may be obtained at the New Mexico Veterans' Home Human Resources office.

Working Conditions

 
Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage. Some sitting, standing, bending, and reaching may be required. Direct client interaction and some travel may be required.

Supplemental Information

 

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Agency Contact Information: Berna Garcia, (575) 894-4234, Email

For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

Bargaining Unit Position

 
This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.

Date Posted
01/29/2026
Job Reference
160484
Organization
Department of Health, State of New Mexico
Location
Truth or Consequences, NM 87901
Category
Administrative
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