OFFICE OPERATIONS MANAGER I - SES - 64028549

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OFFICE OPERATIONS MANAGER I - SES

INTERNAL AGENCY

Your Specific Responsibilities:

This position is the Manager over eligibility, registration, vital statistics, and medical records as well as the Direct Supervisor for cashiering, billing and dental clerks for the Department of Health in Marion County.  Responsible for training, motivating, and evaluating subordinates.  This position is under the direct supervision of the Assistant County Health Department Director. This individual will be responsible for all supervisory duties including, but not limited to, hiring and selection, developing performance plans, conducting performance appraisals, planning and directing their work, approving leave, and taking disciplinary action as appropriate.

Plans workloads, workflows, deadlines, and work objectives with subordinate employees.  Motivates employees to improve the quality and quantity of work performed.  Communicates on a regular basis with employees both individually and in staff meetings.  Reviews and approves time sheets of staff within the required time frame; Reviews EARs of staff, making sure they submit their EARs correctly within the 7-day time period. 

Updates and maintains the scheduling/templates in the Health Management System (HMS) for all clinical services.  Serves as lead on HMS functions including duplicates, updating, and entering new billing codes and lab codes, etc.

Coordinates the required training for eligibility, registration, medical records, cashiering and billing staff for all functions in these related areas.  This includes cross training of the staff to provide adequate coverage during times of need and for clinical efficiencies.

Acts as the Billing Hub point of contact for Marion with Hernando CHD.  Performs and/or oversees billing functions including write offs, collection reports, refunds, denials, outstanding A/R and overall billing issues.  Most duties are performed as a joint effort with the Billing Hub. 

Assures a system is in place to be able to audit eligibilities for conformity with the DOH policies and procedures.   Assures a system is in place to audit clinical billings for conformity with coding policies and procedures.  Helps to implement quality improvement processes and strategic planning.  Acts as a trainer.

Assembles data for and prepares various reports as requested by management on clinic productivity and billing.   Assists with updating billing Superbills annually. Coordinates bi-weekly clinical meetings and agendas.

Information Security Custodian back-up, responsible for assuring data is secured for the clinic clerical.  Assures compliance with rules and regulations regarding security/confidentiality policy. 

Coordinates with Records Management Analyst and Sr. Clerical Supervisor to ensure departmental measures are met and maintained.

Performs other duties as assigned. 

Required Knowledge, Skills, and Abilities:

• Knowledge, skills and abilities, including utilization of equipment, required for the position:
• Knowledge of general office procedures and practices.
• Ability to prepare reports and correspondence.
• Ability to plan, organize and coordinate work activities. 
• Ability to develop and implement office procedures.
• Ability to follow instructions.
• Ability to review data for accuracy and completeness.
• Ability to communicate effectively, verbally and written.
• Working knowledge of HMS and scheduling templates
• Experience working/managing Medical Records

Qualifications:

Minimum-

Minimum 5 years supervisory experience, with a minimum of 1 year in clinical office

2 years training experience

3 years billing / cashier experience in medical setting

1 year quality improvement / implementation experience

Preferred- 

5 years experience client financial experience / registrations / SFS

1 year managing and administration of budget

Working knowledge of HIPPA guidelines

1 year experience general auditing of records

Working knowledge of HMS and scheduling templates

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Marion County Health Department

1801 SE 32nd Avenue

Ocala, FL 34471

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.