OFFICE OPERATIONS MANAGER I - SES - 64001236

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Open Competitive 

Your Specific Responsibilities

The Assistant to the Administrator performs independent, high-level administrative and workforce development functions in support of agency leadership. This position serves as the Personnel Liaison for St. Lucie County and the Workforce Development Training Program Manager for both St. Lucie and Okeechobee Counties. Work is performed with considerable independence and requires sound judgment, problem-solving, and decision-making within established laws, rules, and agency policies. The incumbent plays a key role in aligning workforce strategies with agency goals, supporting employee engagement, and fostering a high-performing public health workforce. This position reports directly to the CHD Administrator.

Personnel Liaison – St. Lucie County

Interpret, apply, and disseminate personnel policies and procedures; advise supervisors on recruitment, selection, and classification matters.

Review and revise position descriptions; coordinate job advertisements and support the recruitment and selection process, including participation on executive interview panels.

Ensure compliance with veteran’s preference requirements and assist with applicant scoring.

Respond to public inquiries regarding employment opportunities.

Monitor probationary evaluation deadlines and notify supervisors accordingly.

Assist with salary justification processes, ensuring alignment with pay grades and securing required approvals.

Support payroll, benefits, personnel action requests (PARs), timesheets, and leave/attendance tracking.

Guide employees and supervisors in navigating the People First system.

Conduct new employee orientations, including background checks, fingerprinting, E-Verify, and drug screening.

Initiate IT and building access requests; conduct exit interviews.

Coordinate FRS retirement training and the annual employee benefits fair.

Track and manage outside employment requests, dual employment approvals, and flexible work schedules.

Ensure licensure compliance for professionally licensed staff and maintain documentation for HR Hub submission.

Tracking of customer complaints/compliments. 

Responsible for tracking and obtaining approval/denial for yearly SpNS exemption forms.  Assist with SpNS assignments and organizational structure

Track employees with interpretation certification.  Process requests for Deaf Interpretation.  Assist with answering incoming phone calls to Administration office assisting callers or forwarding to appropriate staff. Back up to open incoming post office & inter-office mail to the agency, stamping, logging checks, reviewing invoices, and forwarding to appropriate staff. 

Responsible for coordinating volunteer and intern services in accordance with DOHP 5-D4-1.

Workforce Training Program Manager – St. Lucie and Okeechobee Counties

Plan, schedule, and manage training programs aligned with agency priorities, core competencies, and workforce needs.

Develop and maintain an annual training calendar; disseminate timely information on training opportunities.

Design and deliver engaging, relevant training content; develop and manage supporting materials and resources.

Identify and validate training needs through research, data analysis, and collaboration with supervisors and HR partners.

Conduct annual Individual Development Plans (IDPs) to support employee development and career progression.

Assist supervisors in identifying required knowledge, skills, and abilities (KSAs) and in developing onboarding processes.

Support the integration of core competencies into job roles and performance expectations.

Serve as the local administrator for the Learning Management System as outlined in DOHP 4-F-13.2025

Conduct data analysis to evaluate training effectiveness and provide reports and recommendations to leadership.

Special Projects, Engagement, and Strategic Support

Lead and support special projects and initiatives related to employee engagement, performance improvement, and strategic planning.

Coordinate quarterly Mid-Manager Meetings and three annual All-Staff Meetings, including agenda development, speaker coordination, audiovisual needs, venue logistics, and post-event feedback surveys.

Manage the annual TaxWatch Award and Best Places to Work nomination processes.

Serve as a member of the Human Resource Performance Excellence Team (PET) Awards Committee.

Procurement and Financial Administration

Perform purchasing functions using the MyFloridaMarketPlace (MFMP) system in compliance with the Prompt Payment Statute.

Audit and approve invoices generated from purchase orders.

Manage and approve four blanket purchase orders monthly.

Purchase office supplies for various departments and serve as MFMP delegate for the Clinical Administrative Assistant II.

Perform additional duties as assigned, including support for emergency preparedness and response activities.

Required Knowledge, Skills, and Abilities:

Skilled in independent decision-making, problem-solving, and delivering exceptional customer service.

Proven ability to supervise staff and apply extensive knowledge of HR policies.

Highly organized and detail-oriented, with expertise in identifying role-specific competencies and developing targeted training plans.

Experienced in assessing organizational training needs through surveys, performance data, and evaluations, and in designing or coordinating effective learning solutions with external vendors that enhance employee performance and aligned with strategic goals.

Knowledgeable in adult learning principles and instructional design. Proficient in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint

Qualifications:

Minimum-5 years professional experience, a degree at the discretion of the office can substitute for years of experience.

Preferred Qualifications- Master’s Degree

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

DOH-St.Lucie located at 5150 NW Milner Road 34983

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.