License and Permit Spec I

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Employee Benefits:

DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS). To learn more about all the benefits available to you as a DSHS employee and other DSHS opportunities for early career pathways, visit the DSHS Careers Page.

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Functional Title: License and Permit Spec I 
Job Title: License and Permit Spec I 
Agency: Dept of State Health Services 
Department: Environmental 
Posting Number: 13080 
Closing Date: 02/04/2026 
Posting Audience: Internal and External 
Occupational Category: Office and Administrative Support 
Salary Group: TEXAS-B-14 
Salary Range: $3,095.33 - $4,594.50 
Pay Frequency: Monthly
Shift: Day 
Additional Shift:  
Telework:  
Travel: Up to 5% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 1100 W 49TH ST (RDM) 
Other Locations:  
MOS Codes: 0100,0111,0170,3F5X1,PERS,SN,YN,YNS 
 
 
 

**PLEASE NOTE: The posted salary range is the full range for this position. Agency salary policy, budget and candidate’s qualifications will dictate final salary offer. Typically, salary offers are at or near the midpoint of the range, depending on qualifications or other factors.**

The License and Permit Specialist I in the Environmental and Sanitation Licensing Branch, Environmental Section performs routine to moderately complex journey level licensing and permitting work related to the certifying, licensing, permitting, registration of Individuals and Businesses in the Asbestos, Lead, Abusable Volatile Chemicals (AVC), Hazardous Consumer Products Registration (HazPro), Tattoo and Body Piercing (TBP), and Youth Camps (YC) Programs. Performs entry-level to moderately complex data entry using the Regulatory Automation System and word processing functions using letter templates in MS Word. Works under general supervision with limited latitude for the use of initiative and independent judgment. Performs other duties not listed as assigned.   

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

EJF 1. (30%) Initial Applications. Receive, review, and process initial online and paper applications for Asbestos, Lead, AVC, HazPro, TBP and YC Programs. Request and validate supporting documentation such as Certificates of Insurance, Training documentation, education transcripts, zoning verifications, emergency response plans, and Verifiable lists of Experience. Input demographics, contact history, apply remits, validate supporting documentation, and approve applications. Create and issue deficiency letters in accordance with agency rules when applications do not meet requirements for approval. Monitor open applications in order to withdraw applications that have past the applications processing time frames and initiate compliance actions on those applications. Monitor deficient applications to ensure that application processing time is maintained and initiate compliance actions as necessary.  Communicate verbally and in writing with applicants, licensees, other government agencies, other divisions and sections within DSHS and the public. Provide customer service/help desk functions. Interpret and apply federal laws, state rules, and branch policies in the performance of duties. Provide customer service to agency staff, other agency staff, applicants, licensees, and the general public in a timely a courteous manner. Follow established policies for applications that do not meet approval standards. Ensure confidentiality of information based on department’s policies and procedures.

EJF 2. (40%) Renewal Applications. Receive, review, process, and create renewal online and paper applications for Asbestos, Lead, AVC, HazPro, TBP and YC Programs.  Requests and validates supporting documentation such as Certificates of Insurance, Training Certificates, zoning verifications, Verifiable lists of Experience, and standard operating procedures. Input demographics, contact history, supporting documentation validation, and after-action reports into VERSA database. Applies remits, validates supporting documentation, and approves applications. Create and issue deficiency letters in accordance with agency rules when applications do not meet requirements for approval. Monitor open applications in order to withdraw applications that have past the applications processing time frames and initiate compliance actions on those applications. Monitor deficient applications to ensure that application processing time is maintained and initiate compliance actions as necessary. Communicate verbally and in written format with applicants, licensees, other government agencies, other divisions and sections within DSHS, and the public. Interpret and apply federal laws, state rules and branch policies. Develop and send correspondence to applicants by letter, email and telephone about requirements. Document customer contact in department's database. Initiate refund requests in accordance with agency rules and forward to the team lead for action. Provide customer service to agency staff, other agency staff, applicants, licensees, and the general public in a timely a courteous manner. Forward applications with holds to the team lead for action.

EJF 3. (25%) Administrative support: Answer main phone line calls. Receive, sort, date stamp, scan, and distribute mailed in applications. Process and sort returned mail, search the database for other addresses, contact applicant or licensee to verify mailing information, and search the internet for new addresses on return mail. Process the daily remittance. Fiscal remittance may be in paper or electronic formats. Reconcile fee payments as needed. Reconciliation involves researching payments, mail logs and working with other divisions within the department to account for payments and ensure they are assigned to correct budgets. Determine when applicants or licensees have made over-payments and generate refund requests. Create certificates and licenses using established policies. Assist with mass printing and mailouts.  Assist other personnel as required.

EJF 4. (5%) Performs other duties as assigned including but not limited to actively participating and/or serving in a supporting role to meet the agency's obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.

REGISTRATIONS, LICENSURE REQUIREMENTS OR CERTIFICATIONS:

N/A

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge of application processing.

Skill in using MS word, outlook, Excel, SharePoint, and Adobe Pro.

Ability to use database systems. 

Ability to provide excellent customer service.

Ability to communicate effectively, both verbally and in writing.

Ability to interpret rules, regulations, policies, and procedures.

Ability to handle multiple task assignments in a day.

Ability to follow policies and procedures.

INITIAL SELECTION CRITERIA:
Experience in approving applications.

Experience using database systems.

Experience providing customer service.

Able to travel a minimum of 5% of the time.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified for this position. For more information see the Texas State Auditor’s Military Crosswalk at https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), DSHS will provide reasonable accommodation during the hiring process for individuals with a qualifying disability. If reasonable accommodation is needed to participate in the interview process, please notify the person who contacts you to schedule the interview. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747 or via email at HHSServiceCenter.Applications@ngahrhosting.com.

Salary Information, Pre-employment Checks, and Work Eligibility:

• The salary offered will follow DSHS starting salary guidelines. Any employment offer is contingent upon available budgeted funds.
• Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
• DSHS uses E-Verify. You must bring your I-9 documentation with you on your first day of work.  Download the I-9 form