IT Liaison

DSHS is committed to hiring skilled and dedicated individuals who share a passion for public health to pursue our vision of A Healthy Texas. If you are looking to make an impact and tackle new challenges, we encourage you to consider a career with us.

Employee Benefits:

DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS). To learn more about all the benefits available to you as a DSHS employee and other DSHS opportunities for early career pathways, visit the DSHS Careers Page.

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Functional Title: IT Liaison 
Job Title: Program Specialist VI 
Agency: Dept of State Health Services 
Department: M&CH Title V Health Res Dev 
Posting Number: 13756 
Closing Date: 02/24/2026 
Posting Audience: Internal and External 
Occupational Category: Office and Administrative Support 
Salary Group: TEXAS-B-23 
Salary Range: $5,098.66 - $6,701.75 
Pay Frequency: Monthly
Shift: Day 
Additional Shift: Days (First) 
Telework:  
Travel: Up to 20% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 1100 W 49TH ST (DHT) 
Other Locations:  
MOS Codes: 16GX,60C0,611X,612X,63G0,641X,712X,86M0,8U000,OS,OSS,PERS,YN,YNS 
 
 
 

Brief Job Description:

Performs highly advanced information technology (IT)-related consultative services and technical assistance to Maternal and Child Health (MCH) section wide   projects. Works under direction of the MCH Director of Operations. Plans, develops,  implements, and leads major IT-related MCH program projects. Analyzes customer requirements, procedures, and problems to  improve existing or create new section IT systems. Develops strategies for improving MCH IT-related program operations, writes project work plans, leads and manages project discovery sessions, and oversees and monitors all MCH IT project progress. Applies  project management principles for  all MCH IT projects. Conducts detailed project monitoring, IT process and procedure analyses and reviews  to define and recommend IT solutions. Prepares summaries and briefings for senior management on  MCH IT projects. Coordinates and completes MCH IT  assignments on IT procurement, IT project work plans, and capital authority requests working with program managers, IT, and budget for accurate summaries of MCH IT need and appropriate actions. Coordinates and manages MCH IT project work plans. Participates on the relevant agency IT-related teams and meetings and the MCH IT lead.  Provides guidance to MCH managers in the development and integration of new MCH IT procedures to improve programs, advises and interprets DIR, DSHS and HHSC IT governance processes and impacts to MCH projects and provides approvals and support, policies, procedures, rules, business practices, and IT system standards. Reviews and validates MCH IT business cases for programs. Determines and presents business cases for  MCH IT projects needing capital authority, provides guidance on  MCH IT priorities, and approval of new MCH capital IT projects. Works under minimal supervision with considerable latitude for the use of initiative and independent judgment on MCH IT projects.

Essential Job Functions (EJFs):

(30%) Analyzes MCH IT business processes to identify opportunities and develop strategies for section system improvements. Identifies problems in MCH IT-related program operations across the section and seeks and developes solutions. Provides leadership and coordination of MCH IT project management processes. Works with MCH managers, MCH IT project sponsors, MCH staff, MCH systems contractors and agency IT development teams to identify, define and analyze MCH IT business/system requirements, define MCH IT project scopes, develop MCH IT project schedules, resolve MCH IT system issues, and reviewing, testing and implementing MCH IT modifications to new and existing section automated systems.  Maintains an open MCH IT issue/resolution list and tracks each item to resolution. Records and updates MCH IT project issues and resolutions. Escalates MCH IT project issues for executive decision as necessary.

(25%) Serves as the MCH IT senior technical consultant to MCH section staff  in identifying MCH IT issues and opportunities and facilitates appropriate IT or system actions.  Provides highly advanced MCH IT systems technical support to all MCH section staff to plan, implement and monitor MCH IT programs and services.  Provides MCH IT system guidance  in the development and integration of new MCH IT system procedures to improve MCH IT system programs, advises and interprets DIR, DSHS and HHSC IT governance process, policies, procedures, rules, business practices, and standards. This position provides MCH IT project management consultation to MCH IT project sponsors, works with MCH staff to improve MCH IT systems operational efficiency including development of internal MCH IT procedures  and spearheads MCH IT quality improvement efforts and special projects as needed.

(20%) Serves as the MCH section IT liaison with agenncy project management and IT staff to resolve MCH IT issues related to  section IT project, developing MCH IT system detail plans from high level plans and coordinating business and software development activities and assist with technical specifications. Tracks and manages MCH IT system resolution of business-related issues and software defects.

(15%) Serves as the MCH section IT liaison to agency IT Project Management, IT Application Development, IT Operations, IT Planning staff, and Budget on MCH system IT procurement, MCH IT capital authority requests, and MCH IT project work plans. Communicates on a complex technical level with others (internally and externally) on MCH IT system projects to provide, exchange or verify MCH IT system information. Answers MCH IT system inquiries, addresses issues, and resolves problems and/or complaints. Takes the lead on completing MCH IT agency assignments concerning MCHIT-related matters, coordinating  MCH section IT programs to assure accuracy and validity of MCH system information.

 (5%) Participates and represents MCH on relevant agency IT-related teams and workgroups. Tracks and helps obtain MCH section IT software licenses. Coordinates new and renewal of MCH section IT software licenses and subscriptions.  

 (5%) Other duties as assigned include, but are not limited to, actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery, Continuity of Operations (COOP) activation, and/or serving on the State Medical Operations Center (SMOC) team.  Such participation may require an alternate shift pattern assignment and/or location.

Knowledge, Skills and Abilities (KSAs):

Knowledge of public administration and management techniques

Knowledge of program planning and implementation

Knowledge of computer systems and applications for data management

Knowledge of project management principles

Knowledge of capabilities and limitations of computers and automated systems.

Knowledge of DSHS policies relevant to Information Technology

Knowledge of HHSC IT governance process and policies.

Skill in business, program, and systems analysis

Skill in identifying problems, evaluating alternatives, and negotiating and implementing solutions

Skill in developing goals and objectives and develop procedures to monitor and evaluate progress

Skill in coordinating and complex problem solving

Skill in the use of MS Office Suite products (Excel, Word, PowerPoint, Project, Visio), SharePoint, Jira, and Smartsheet.

Skill communicating and coordinating with varied levels of staff to develop positive effective working relationships and establish credibility, trust and confidence

Skill in solving problems; in scheduling, testing, and troubleshooting IT-related issues

Skill in providing excellent customer service.

Ability to gather, assemble, correlate, and analyze facts

Ability to plan, organize, schedule and monitor completion of assigned projects

Ability to write and revise standards and procedures

Ability to develop and evaluate policies and procedures

Ability to assess and manage priorities

Ability to organize and present complex information to a variety of audiences verbally and in writing

Ability to work in a team-approach collaborative environment

Ability to apply a critical and analytical approach to problem solving

Registrations, Licensure Requirements or Certifications:

A certified Project Management Professional (PMP) is preferred but not required for the position.

Initial Screening Criteria:

Graduation from an accredited four-year college or university in a science, liberal arts, or IT major with a master’s degree in public health, public administration, or IT field preferred.

At least 3 years of experience analyzing business processes and identifying opportunities and resolving issues for operational or IT systems improvement. At least 2 years of experience managing or coordinating IT projects within the Texas Health and Human Services (HHS) System.  

At least 2 years of experience coordinating large-scale assignments across multiple areas. 

Experience working in coordination with IT staff.  

Additional Information:

 “N/A”

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified for this position. For more information see the Texas State Auditor’s Military Crosswalk at https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), DSHS will provide reasonable accommodation during the hiring process for individuals with a qualifying disability. If reasonable accommodation is needed to participate in the interview process, please notify the person who contacts you to schedule the interview. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747 or via email at HHSServiceCenter.Applications@ngahrhosting.com.

Salary Information, Pre-employment Checks, and Work Eligibility:

• The salary offered will follow DSHS starting salary guidelines. Any employment offer is contingent upon available budgeted funds.
• Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
• DSHS uses E-Verify. You must bring your I-9 documentation with you on your first day of work.  Download the I-9 form