Information Technologist 1 - WIC Help Desk (PN20014369)

Information Technologist 1

About Us:

Our mission at the Ohio Department of Health (ODH) is advancing the health and well-being of all Ohioans.  Our agency is committed to building a modern, vibrant public health system that creates the conditions where all Ohioans flourish.

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What You'll Do:

Women, Infants, and Children (WIC) is the Special Supplemental Nutrition Program for Women, Infants, and Children. WIC helps eligible pregnant and breastfeeding women, women who recently had a baby, infants, and children up to 5 years of age. WIC is seeking an Information Technologist 1 for the WIC Help Desk. This position is critical in providing support and service to local WIC staff working directly with participants of the Ohio WIC program. Key responsibilities include:

• Providing education on WIC Certification System and Ohio WIC policies & procedures as it relates to Information Technology
• Providing access to WIC Certification System, determine user access levels, and reset passwords
• Troubleshoot general computer issues (speed, internet issues, connectivity issues to monitors and docking stations)
• Monitoring tickets in ServiceNow, providing follow-up and status updates to customers and maintaining communication records
• Assisting program manager in executing system test scripts/use cases to identify issues and document results
• Troubleshoot issues with WIC Certification System/Application, card readers, and benefits receipt printers
• Installing software, card readers, and receipt printers for local WIC projects
• Resolving WIC benefit redemption issues
• Restoring WIC benefits for transferred participants
• Assisting with Farmers’ Market coupon issues
• Promoting system security and awareness by adhering to ODH IT security policies and standards

EDUCATIONAL TRANSCRIPT REQUIREMENTS: Official educational transcripts are required for all post-high school educational accomplishments, coursework or degrees claimed on the application. Applicants will be required to submit an official transcript prior to receiving a formal offer of employment. 

Please note that a transcript is considered "official" only if it is an original copy from the educational institution and includes an institutional watermark, ink stamp or embossed stamp. Transcripts printed from the institution's website will not be accepted. ODH reserves the right to assess the academic credibility of an educational entity's award of a putative degree.

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At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

6 months combined work experience in any combination of the following: computers and/or electronics and/or in telecommunications performing routine analysis, programming, installation, maintenance and/or systems support, solving problems with pre-determined methods on basic hardware or software including experience providing customer support. 

OR
2 courses in computer science or information systems.

OR
equivalent of minimum class qualifications for employment noted above. 

Job Skills: Information Technology

Technical Skills: Operational and Administrative Support, Computer Literacy, Customer Service, Database Administration

Professional Skills: Collaboration, Attention to Detail, Interpreting Data, Problem Solving, Confidentiality 

Applications of those who meet the minimum qualifications will be further evaluated against the following criteria:

• Associate or advanced degree in in Computer Science or Information Systems
• Experience working with customers to identify, interpret, and troubleshoot computer software and hardware issues (e.g., card readers, printers)
• Experience creating IT tickets (e.g., system issues)    
• Experience working with WIC at state or local level

• Experience working in an environment adhering to IT system security and awareness 

All eligible applications shall be reviewed considering the following criteria: qualifications, experience, education, and active disciplinary record. 

ALL ANSWERS TO THE SUPPLEMENTAL QUESTIONS MUST BE SUPPORTED BY THE WORK EXPERIENCE/EDUCATION PROVIDED ON YOUR CIVIL SERVICE APPLICATION.

Unless required by legislation, the selected candidate will begin at Pay Grade 30, Step 1 of the OCSEA Pay Range Schedule ($25.77 per hour), with an opportunity for a pay increase ($26.76 per hour) after six months of satisfactory performance. 

APPLICATION PROCEDURES:  All applicants must submit a completed Ohio Civil Service Application using the TALEO System.  Paper applications will not be considered.  Applicants must clearly indicate how they meet the minimum qualifications and/or position specific minimum qualifications.  Applicants are also encouraged to document any experience, education and/or training related to the job duties above.  An assessment of these criteria may be conducted to determine the applicants who are interviewed.

STATUS OF POSTED POSITION: You can check the status of your application online by signing into your profile. Jobs you applied for will be listed. The application status is shown to the right of the position title and application submission details.

BACKGROUND CHECK NOTICE: The final candidate selected for this position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant's prior criminal convictions will be made before excluding an applicant from consideration.

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Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

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The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.