Immunization Provider Relations

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Employee Benefits:

DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS). To learn more about all the benefits available to you as a DSHS employee and other DSHS opportunities for early career pathways, visit the DSHS Careers Page.

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Functional Title: Immunization Provider Relations 
Job Title: Publ Hlth and Prevent Spcl III 
Agency: Dept of State Health Services 
Department: Region 8 
Posting Number: 14146 
Closing Date: 03/31/2026 
Posting Audience: Internal and External 
Occupational Category: Healthcare Support 
Salary Range: $3,793.41 - $4,857.33 
Pay Frequency: Monthly
Salary Group: TEXAS-B-18 
Shift: Day 
Additional Shift:  
Telework:  
Travel: Up to 15% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: SAN ANTONIO 
Job Location Address: 7430 LOUIS PASTEUR DR 
Other Locations:  
MOS Codes: 230X,43EX,43HX,4B0X1,4E0X1,60C,68S,68Z,HM,HS,MED,NAP11,SEI12 
 
 
 

Brief Job Description:

Under the supervision of the Immunization Program Manager and overall guidance of the Communicable Disease Manager, this position coordinates the Public Health Region 8 (PHR) quality assurance program and provider recruitment and re-enrollment with regional and local health department staff. Responsible for the training and education on quality assurance compliance and unannounced storage and handling site visits and follow-ups for regional and local health department staff. Plans and implements TVFC provider recruitment strategies and processes to include training, education and documentation of efforts.  Coordinates and implements re-enrollment activities.  Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.        

Essential Job Functions (EJFs):

Quality Assurance (35%) Coordinates the PHR 8 Immunization quality assurance program to include regional and local health department and TVFC provider on-site compliance reviews, unannounced storage and handling site visits and follow-up reviews, and local health department contract monitoring site visits to ensure compliance with TVFC, Adult Safety Net (ASN) program requirements and local health department contract requirements. Coordinates and provides training, technical assistance and updates on compliance site visits and follow-up processes and protocols to local health department and regional immunization staff. Ensures compliance site visit and follow-up documentation in Provider Education Assessment and Reporting (PEAR) is completed and meets established timelines.  Coordinates and submits compliance and unannounced storage and handling documents to Austin. Updates Public Tracking spreadsheet to document completed compliance and unannounced storage and handling visits. Monitors Texas Medical Foundation (TMF) completed compliance site visits in PHR 8 and reports issues and provides feedback during the monthly quality assurance conference calls with TMF and DSHS staff. Distributes weekly site visit schedule to PHR and LHD staff and notifies Central Office immunization staff of provider schedule conflicts with established compliance visit schedules. Coordinates completion of National Immunization Surveys (NIS) received in PHR 8.  Research ImmTrac and regional client encounter systems to obtain requested immunization histories.  Completes NIS survey and submits by requested deadline

Provider Recruitment and Retention (35%) Coordinates PHR 8 recruitment efforts of TVFC and ASN providers.  Directs regional and local health department staff on recruitment strategy implementation. Conducts recruitment site visits, sends email communications and recruitment materials to potential TVFC providers to expand the provider base in PHR 8. Provides technical assistance and guidance on the TVFC and ImmTrac2 enrollment process. Coordinates new provider orientation with PHR 8 Immunization staff to complete enrollment process. Analyzes recruitment data and makes recommendations to regional and local health department staff regarding priorities for recruitment. Monitors and reports recruitment efforts documenting and submitting to Austin Immunizations through designated systems or reports.

TVFC and ASN re-enrollment (20%) Analyzes provider patient profile data and provides education and technical assistance to providers whose numbers exceed or are not in line with Texas Medicaid or CHIP enrollment numbers. Works with providers to ensure accurate patient profile numbers are reported for reenrollment. Reviews TVFC reenrollment submissions working with providers to make corrections and submit appropriate data by established deadlines.  Reviews provider training certificates to ensure staff have met re-enrollment standards.   Provides technical assistance and training to local health department and regional staff on annual re-enrollment processes.

Additonal Duties (10%) Ensure immunization services for children and adults by providing support or other assistance for Public Health Region 8 clinics. Assist in disease surveillance and disease investigation as needed. Reports immunization activities monthly. Actively participates or serves in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location. Safe operation of either a state-owned vehicle or personal vehicle is required to conduct state business and an acceptable driving record must be maintained in accordance with DSHS Policy OS-3901, Fleet Operations and Management & Procedures and standards developed by the Texas Department of Public Safety. 

Knowledge, Skills and Abilities (KSAs):

Knowledge of city, county, and state organizations and administration within PHR8

Knowledge of the concepts of public health

Knowledge of Immunization Program requirements, protocols and procedures

Knowledge of community and under-immunized populations

Knowledge of The Texas Vaccines for Children Program

Knowledge of the English language, spelling and basic arithmetic

Knowledge of office practices and procedures.

Knowledge, understanding, and interest in the needs, problems and attitudes of the community

Knowledge of computer programs, e.g. Microsoft Word, Excel, PowerPoint, Outlook

Skill in public speaking and effective oral and written communication

Skill in conducting site reviews to determine compliance with policies and procedures

Skill in building and maintaining community partnerships

Skill in effectively using Microsoft Office software programs (Excel, Word, Access, PowerPoint)

Skill in automated programs such as VAOS, Syntropi, TWICES and ImmTrac2

Ability to work effectively with others on a professional level as well as the general public

Ability to interpret public health laws, regulations, and educational techniques

Ability to understand and carry out oral and written instructions.

Ability to maintain complex records and files.

Ability to meet and deal effectively with public.

Ability to work under pressure.

Ability to deal with varied job tasks.

Ability to work as a team member

Ability to establish and maintain effective working relationships

Ability to maintain confidentiality

Ability to set priorities and organize workload to meet deadlines

Ability to follow DSHS guiding Principles, Employee Ethics and Standards of Conduct, DSHS Policy and Procedures

Registrations, Licensure Requirements or Certifications:

Must possess a valid Class C Driver’s License or equivalent from another state

Initial Screening Criteria:

Experience working with health care providers
Experience providing training or education to various groups
Experience in the use of computers and related equipment, including the use of Office Suite, spreadsheets, databases and presentation software required

Additional Information:

N/A

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified for this position. For more information see the Texas State Auditor’s Military Crosswalk at https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), DSHS will provide reasonable accommodation during the hiring process for individuals with a qualifying disability. If reasonable accommodation is needed to participate in the interview process, please notify the person who contacts you to schedule the interview. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747 or via email at HHSServiceCenter.Applications@ngahrhosting.com.

Salary Information, Pre-employment Checks, and Work Eligibility:

• The salary offered will follow DSHS starting salary guidelines. Any employment offer is contingent upon available budgeted funds.
• Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
• DSHS uses E-Verify. You must bring your I-9 documentation with you on your first day of work.  Download the I-9 form