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Human Services Quality Assurance Coordinator

Only applicants who meet the Minimum Qualification Requirements and meet all selective requirements (listed below) will be placed on the eligible list.

The Iowa Department of Health and Human Services (HHS), Division of State-Operated Specialty Care, Bureau of Woodward Resource Center (WRC) is seeking a passionate and dedicated Human Services Quality Assurance Coordinator (HSQAC) to join our team! This is a full-time position with a non-fixed, variable schedule. Are you ready to make a meaningful impact in the lives of individuals with intellectual disabilities? Join our dedicated team to providing exceptional care, support, and opportunities for growth.

What You'll Do

Team Collaboration: In collaboration with the Assistant Superintendent for Habilitation Services, ensure appropriate training and technical assistance for development & implementation of ISPs, ITPs, and provide Quality Assurance oversight. Review and technical assistance for Home and Community Based Services (HCBS) ID waiver program and provide quality assurance oversight for the individual planning process.

Develop and Train: Develop plans to train, encourage, and support the IDT to utilize a person-centered approach to the individual planning process, ensuring that plans are developed for and with the individual. Implement processes and systems for personal outcome measures to review person-centered services, determine gaps, and recommend changes for WRC to maintain professional standards of best practice.

Monitor: Evaluate Qualified Intellectual Disabilities Professional (QIDP) processes on a regular basis. Report any concerns and issues along with recommendations for improvement to the respective Treatment Program Administrator (TPA) and Assistant Superintendent.

Key Competencies

Successful candidates for this position will demonstrate the following competencies:

  • Knowledge: Understand quality assurance compliance with regulations and standards identified in reviews by the Department of Inspections, Appeals, and Licensing, Life Safety Inspections, and Iowa Medicaid Enterprise Level of Care reviews. 
  • Assessment and Implementation: Read, understand, and implement detailed written and/or oral instructions, policies, methods, and procedures.
  • Relationship Building: Work as a part of the Habilitation Services team to develop and implement various procedures and practices using best practice standards.

Applicants will be required to complete a background check to be considered for this position.

About WRC

WRC prepares and supports individuals to live in the community of their choice. This facility is a great place to develop or continue your healthcare career if you enjoy rewarding yet challenging work, supporting individuals by working as part of their interdisciplinary team, and helping to develop person-centered Individual Support Plans to meet specific support needs, preferences, and goals. The facility provides a range of services that include being an Intermediate Care Facility for Individuals with an Intellectual Disability (ICF/IID), daily supported community living, consultations/training, behavioral health services, physical nutrition management, and community residential-based guidance in learning prosocial behavior and personal accountability.

Benefits of Joining WRC

Working for the State of Iowa comes with its perks. In addition to a competitive salary, you'll enjoy a comprehensive benefits package designed to support your well-being and professional growth.

  • Health, Dental, and Vision Coverage: Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage!
  • Paid Time Off: Take time to recharge with paid time off, including vacation(96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).
  • Retirement Plans: Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).
  • Flexible Spending Accounts: Take advantage of flexible spending accounts for medical and dependent care expenses.
  • Insurance Coverage: Benefit from life insurance and free long-term disability insurance for added peace of mind.
  • Employee Assistance Program: Access resources and support through our Employee Assistance Program for personal and professional challenges.
  • Employee Discount Programs: Enjoy discounts on a variety of goods and services through our employee discount programs.

For additional information on benefits click here.

Click here to see how we compare with other employers or offers by using our Total Compensation Calculator.

Woodward Highlights

Woodward is a city of approximately 1,300 located in central Iowa. The High Trestle Trail begins here and boasts 25 miles of paved surface running through five towns and four counties in the heart of Iowa. The trail includes an iconic, 1/2-mile, 13-story high bridge across the Des Moines River valley, one of the largest trail bridges in the world. The Iowa Arboretum & Gardens is just a quick drive away offering more trails, scenic overlooks and other amazing natural features. 

Woodward is about 30 minutes away Ames, home of Iowa State University. Des Moines, Iowa’s capitol city, is also about the same distance away and home to Casey’s Center (host site of NCAA Basketball and premier concerts) and Lauridsen Skatepark, the nation’s largest skatepark. Additionally, Des Moines hosts one of the nation’s finest State Fairs and is home to professional sports teams the Iowa Cubs, Iowa Wolves, Iowa Barnstormers and Iowa Wild. Check out these 10 Reasons to Move to Iowa.

The State of Iowa is an EEO/AA Employer

HHS values those with “lived experience” and encourages adults who were fostered as youth, foster parents, and/or parents who were in the HHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired – Relay Iowa 1-800-735-2942 TDD).

E-Verify and Right to Work

The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization. For more information, please visitwww.e-verify.gov.

Requirements

580 Qualified Intellectual Disabilities Professional (QIDP)
Applicant must meet federal requirements for being a QIDP – Registration as a Nurse or a minimum of a Bachelor’s Degree with a concentration of study in a human services area (e.g., Psychology, sociology, gerontology, anthropology, etc.) and at least one year of direct hands-on experience working with people who have intellectual disabilities

Qualifications

Graduation from an accredited four-year college or university and experience equal to two years of fulltime work experience in quality assurance, quality improvement, or total quality management;

OR
an equivalent combination of experience and education substituting one year of the required experience for each 30 semester hours or one year of the required education to a maximum of four years.

For additional information, please click on this link to view the job description.
Date Posted
12/01/2025
Job Reference
26-01437
Organization
400 Health & Human Services - State Operated Specialty Care - Woodward Resource Center
Location
Woodward - 50276 - Boone County, IA 50319
Category
Mental Health/Social Services
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