HEALTH SUPPORT SPECIALIST - 64061873

 Pay Plan: [[custSubGroup]]

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Job posting category (Open Competitive)

Your Specific Responsibilities:

The use of tobacco products or any products containing nicotine such as Electronic Nicotine Delivery Systems conflicts with the tobacco cessation responsibilities related to this position. Florida Department of Health in Volusia County (DOH-Volusia) promotes a tobacco free work environment. The use of all tobacco products is not allowed while on duty. This position is a Health Support Specialist that works in the WIC department, under the direct supervision of the Public Health Services Manager. Health Support Specialists may be required to rotate between lab, receptionist areas and issuance/client processing areas according to staffing needs. Employee may be required to travel to another Volusia WIC site to provide client services. Duties and responsibilities include but are not limited to:  Determines income eligibility of current and potential WIC program participants based on the federal income guidelines and procedures for determination of income documentation. Inputs income data accurately and completely into the income screen of the WIC Data System. Instructs WIC participants, parent/guardian in the co-caretaker/proxy procedures, appointments scheduling and certification period(s). Completes and/or updates WIC program verification of certification/identification (VOC/ID) cards.

Instructs participant, parent/guardian and co-caretaker/proxy in redemption process of WIC program food instruments and notifies participant of their rights and responsibilities as a WIC program participant. Offers the opportunity for voter registration to each eligible participant/parent at certification. Evaluates program eligibility status of each WIC participant to ensure a valid EBT issuance and/or formula issuance can be performed. Issues WIC program EBT issuance and/or formula in accordance with procedures outlined in DHM 150-24 and the WIC System Guide.

Completes the second nutrition newsletter contact for food instrument issuance-only clients. Maintains client confidentiality and security of all client information according to the security requirements of the Department of Health. Performs the measurement of height and weight for clients according to guidelines approved by the Center for Disease Control (CDC). Completes the hemoglobin screening test utilizing universal precautions and following the OSHA guidelines. Laboratory equipment is calibrated and cleaned daily and documented. Charts the lab data results in the WIC administrative record. Complies with VCHD bio-hazard waste handling/disposal procedures.

Obtains demographic data through telephone and face-to-face interviews with current and potential WIC program participants. Reviews immunization records; verifies immunizations in Florida SHOTS when link to FL WiSE is down; and provides VCHD Immunization Department with copies of out-of-state WIC client transfer immunization records for input in Florida SHOTS. Inputs client information accurately and completely in to the FLWiSE System. Refers WIC participants for appropriate health department services, other state programs and to other applicable community agencies and organizations. Performs follow up activities regarding missed WIC certification or issuance appointments. Instructs WIC participants, parent/guardian in the co-caretaker/proxy procedures, appointments scheduling and certification period(s). Completes and/or updates WIC program verification of certification/identification (VOC/ID) cards. Instructs participant, parent/guardian and co-caretaker/proxy in redemption process of WIC program food instruments and notifies participant of their rights and responsibilities as a WIC program participant. Offers the opportunity for voter registration to each eligible participant/parent at certification. Acts as liaison for voter registration activities and maintaining a good working relationship with the local Supervisor of Elections Office(s). Provides excellent customer service. Promptly answers the telephone, schedules client appointments, re-schedules and/or follows up missed appointments by telephone or mail. Makes reminder telephone calls to clients for appointments. Maintains food instruments, VOC/ID cards and inventory records separately and securely.

Attends and participates in staff development, training, in-services and regularly scheduled department staff meetings. Prepares and submits weekly EARs reports, bi-weekly timesheet and time summaries according to established local agency procedures.

Required Knowledge, Skills, and Abilities:

Knowledge of basic medical terminology

Knowledge of health support services, 

Knowledge of human anatomy and physiology

Ability to communicate effectively

Qualifications:

Minimum -

Must have at least 2 years of customer service experience

Must be willing to support the Florida Department of Health in Volusia County’s position against tobacco use

Must be willing to physically come in the office to perform the duties & responsibilities of the positions

Must be authorized to work in the United States without employer sponsorship

Preferred - 

Bilingual in Spanish and English preferred

Ability to establish and maintain effective working relationships with others

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

421 S. Keech St. Daytona Beach, FL, 32114

1845 Holsonback Drive, Daytona Beach, FL 32117

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.