Health Care Investigator 3 (HCI 3) DOH8909

Health Care Investigator 3

Washington Medical Commission - InvestigationsandComplaintIntake 

Permanent · Full-time 

This home-based (remote) position is open to Washington residents and those residing on the ID/WA and OR/WA borders.

The Opportunity
 The Washington Medical Commission is seeking a Clinical Investigator to support its mission of protecting the public through high-quality, fair, and timely investigations of physicians and physician assistants. Working under general direction, this role provides clinical expertise in evaluating complaints related to alleged substandard care, practitioner impairment, and noncompliance with Commission orders. The Clinical Investigator applies professional judgment, education, and experience to assess the standard of care and develop well-supported clinical conclusions and recommendations.

Key Responsibilities Include:

Clinical Review & Analysis

• Evaluate complex complaints involving physicians and physician assistants for potential deviations from the standard of care 
• Apply clinical knowledge to analyze medical records, reports, and evidence 
• Develop clear, well-supported clinical opinions and recommendations 

Investigations & Case Management

• Conduct timely, thorough investigations into allegations of unsafe or unprofessional care 
• Manage a caseload with competing priorities while meeting critical deadlines 
• Identify risks and proactively support mitigation strategies 

Collaboration & Communication

• Partner with Commission members, Executive Director, staff attorneys, investigators, and the Medical Consultant 
• Engage with complainants, respondents, legal representatives, and healthcare organizations 
• Provide expert consultation to support enforcement and disciplinary processes 

Professional Accountability

• Ensure accuracy, quality, and timeliness of all work products 
• Maintain confidentiality and professionalism in highly sensitive situations 
• Stay current on clinical standards, regulatory expectations, and best practices 

Why You’ll Love This Role
This is a meaningful opportunity to use your clinical expertise to protect patient safety and uphold the integrity of medical practice in Washington State. You’ll work alongside a dedicated, collaborative team of professionals committed to fairness and accountability, while gaining unique insight into regulatory medicine. The role offers ongoing professional growth, exposure to complex cases, and the chance to make a direct impact on public health.

Required Qualifications 

There are multiple pathways to qualify for this position. You must meet one of the options provided and any additional criteria listed. Experience may have been gained through paid or unpaid activities. Please ensure any relevant experience defined below is outlined in your cover letter, resume, and/or applicant profile. 

Option 1: ThreeyearsofexperienceasaHealthCareInvestigator2 or higher.

Option 2: Four years of direct investigation experience within a criminal justice or regulatory agency.

Option 3: Bachelor’s degree or higher in Business Administration, Public Administration, Criminal Justice, or a related field. AND Three years of direct investigation experience within a criminal justice or regulatory agency.

Additional Required Knowledge, Skills, Abilities, and Experience

After a conditional offer of employment, a criminal history background check will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.

Preferred Qualifications

While these aren’t required, having them can help you stand out as a candidate.

Employee Benefits 

We offer a solid benefits package that supports you and your family’s health, financial security, and work-life balance. You’ll have access to comprehensive medical, dental, and vision coverage, life and long-term disability insurance, flexible spending and health savings accounts, and retirement plans that help you plan for tomorrow while you’re living today. Paid holidays, vacation and sick leave help you recharge, and additional programs like dependent care assistance and professional development opportunities add value beyond basic coverage. Join us and enjoy benefits designed to care for you as much as you care about public health. Learn more about DOH benefits and see how we support your life at work and beyond by visiting Work@Health. 

About the Washington State Department of Health

We're nearly 2,000 professionals across Washington working together to protect and improve community health. Guided by our values of Equity, Innovation, and Engagement, we address health disparities, respond to emerging challenges, and strengthen systems that support resilience. At DOH, we help reduce barriers, collaborate with diverse communities, and champion equitable health outcomes. We’re passionate people who are driven to make a difference in public health. Explore more about the Department of Health, our programs, and our impact by visiting our website.

We are the Washington Medical Commission (WMC)

At the WMC, we focus on the delivery of safe medical care by licensees with our efforts focusing on quality care and increasing patient access. The WMC is a full-scope regulatory organization with units covering licensing, investigations, legal service, compliance, data analytics, communications, and policy. The 64 WMC staff work primarily remotely and range from administrative staff to clinically trained investigators. 

Working Conditions:

The following describes the working conditions of this position, with or without reasonable accommodation.

Work Setting:

Indoorofficeworkinanopencubicleenvironment;mobileworkatvarioussettings;and/orusing shared workspaces in an open office environment.

Schedule:

Incumbent is expected to work a 40-hour work week, and on rare occasions, adjust hours to meet client/public needs

TravelRequirements:

Local and statewide travel, overnight and extended periods.

Position requires occasional overnight travel statewide to perform field investigations. 

When driving for state business, the employee must be able to legally operate a state or privately-owned vehicle; OR provide alternate transportation while on state business.

Tools and Equipment:

Standard office equipment, cellphones, vehicles, etc.

Customer Interactions:

Routinely interacts with Commission staff, complainants, witnesses, respondents, hospital and clinical staff, attorneys, and the public.

Other:

APPLICATION DIRECTIONS:

We’re committed to a fair and equitable hiring process. Only materials submitted through the official application will be considered. Emailed resumes or documents won’t be accepted or shared with the hiring manager.

Click “Apply” to complete your application. Attach your resume, cover letter, and DD-214 (if applicable). List at least three professional references, directly in your Applicant Profile or as a separate attachment, including a supervisor, a peer, and someone you’ve supervised or led (if applicable).

DO NOT INCLUDE private details like your SSN or birth year, personal photos, transcripts, certifications, diplomas, projects, portfolios, or letters of recommendation.

Veterans Preference: Applicants wishing to claim Veterans Preference must attach a copy of their DD-214 (Member 4 copy), NGB 22, or a signed verification of service letter from the United States Department of Veterans Affairs to their application. Please remove or cover any personally identifiable data such as social security numbers and birth year

Equity, Diversity, and Inclusion: We regard diversity as the foundation of our strength, recognizing that differing insights and abilities enable us to reflect the unique needs of the communities we serve.  

DOH is an equal-opportunity employer. We prohibit discrimination based on race/ethnicity/color, creed, sex, pregnancy, age, religion, national origin, marital status, the presence or perception of a disability, veteran’s status, military status, genetic information, sexual orientation, gender expression, or gender identity. 

Questions and Accommodations: If you have questions, need assistance with the application process, require an accommodation, or would like to request this posting in an alternative format, please contact Andrea Thieme at employment@doh.wa.gov and reference DOH8909.

Technical Support: Reach out to NEOGOV directly at 1-855-524-5627 for technical support and login issues. 

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