Health Care Facilities Office Surveyor Supervisor 1 - Complaint Unit Supervisor

Health Care Facilities Office Surveyor Supervisor 1 - Complaint Unit Supervisor

About Us:

Our mission at the Ohio Department of Health (ODH) is “advancing the health and well-being of all Ohioans”. Our agency is committed to building a modern, vibrant public health system that creates the conditions where all Ohioans flourish.

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What You'll Do:

The Bureau of Survey and Certification (BOSC) is responsible for conducting survey inspections to ensure health care providers and clinical laboratories are compliant with state and federal requirements. BOSC has an opening for a Health Care Facilities Office Surveyor Supervisor 1 in the Complaint Unit. As the supervisor of surveyors, your impact reaches beyond each resident into connected lives of caregivers, friends, and families. The lives you touch may be countless and your work will count!  

Staff Management & Supervision

• Supervise health care facilities office surveyor(s) and other assigned staff and oversee and monitor the statewide complaint intake program. 

• Conduct regular staff meetings to lead and guide activities.

• Monitor and delegate work activities of the unit.

• Conduct probationary and annual performance evaluations.

• Provide orientation to new staff and monitor training progress.

• Participate in recruitment process which includes conducting interviews and evaluating candidates.

• Timely notify supervisor of staff problems or facility issues that may jeopardize performance measures.

Survey & Compliance Oversight

• Set priorities to ensure compliance of program to federal & state laws and rules and mandated time frames.

• Direct development and maintenance of complaint activity reports and records.

• Utilize computer systems to ensure timely intake and processing of complaints.

• Direct daily operations of the Medicare Balanced Billing and the Volunteer Health Care Immunity Programs.

Communication & Public Engagement

• Act as liaison between various bureaus, the Centers for Medicare/Medicaid Services (CMS), other
  government agencies and provider groups to coordinate the investigation of health care facility complaints.

• Prepare and deliver speeches to community groups, providers, suppliers, consumers, or other agencies.

• Draft letters in response to public or legislative queries or requests.

Strategic Planning & Bureau Operations

• Evaluate and make recommendations to supervisor regarding bureau needs, changes in goals and objectives, operating budget projections, and procedures.

• Research special problems, evaluate data, and recommend appropriate action when assigned.

• Assist higher-level supervisor in planning and coordinating activities relative to long term care (LTC) and acute and continuing care (ACC) providers and suppliers (e.g., intake, evaluation, processing, and assignment for investigation of consumer complaints).

• Participate in the development, testing, and implementation of information technology systems.

• Serve as liaison to vendors providing services to Complaint Unit.

Training and development required to remain in the classification after employment: 

Renewal of licensure/certification/registration pertinent to assigned discipline as mandated by Ohio Revised Code.

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At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

Certification, licensure, or registration commensurate with assigned discipline (i.e., registered nurse, or licensed dietician, or licensed social worker, or registered environmental health specialist, or licensed nursing home administrator, or licensed pharmacist, or licensed physical/occupational/speech therapist,) AND 18 mos. exp. conducting inspections of long-term care or non-long term care providers/suppliers &/or health care services AND successful completion of federal Surveyor Minimum Qualifications Test (SMQT).

OR 

Certification, licensure, or registration commensurate with assigned discipline (i.e., registered nurse, or licensed dietician, or licensed social worker, or registered environmental health specialist, or licensed nursing home administrator, or licensed pharmacist, or licensed physical/occupational/speech therapist) AND 6 mos. exp. as Health Care Facilities Field Surveyor - Independent, 61582 or Health Care Facilities Office Surveyor – Independent, 61592 AND successful completion of federal Surveyor Minimum Qualifications Test (SMQT).

Note: The job posting & official position description on file with the Ohio Department of Health (ODH) will reflect, in the minimum acceptable characteristics, the required licensure, certification, registration, or other professional credential & the specialized body of knowledge necessary to perform the assigned duties of the position. 

Job Skills: Regulatory Compliance

Technical Skills: Public Health, Management

Professional Skills: Building Consensus, Building Trust, Decision Making, Leading Others, Problem Solving

Educational Transcript Requirements: Official educational transcripts are required for all post-high school educational accomplishments, coursework or degrees claimed on the application. Applicants will be required to submit an official transcript prior to receiving a formal offer of employment. Failure to provide transcripts within five (5) working days of being requested will cause the applicant to be eliminated from further consideration.

Please note that a transcript is considered "official" only if it is an original copy from the educational institution and includes an institutional watermark, ink stamp or embossed stamp. Transcripts printed from the institution's website will not be accepted. ODH reserves the right to assess the academic credibility of an educational entity's award of a putative degree.

ALL ANSWERS TO THE SUPPLEMENTAL QUESTIONS MUST BE SUPPORTED BY THE WORK EXPERIENCE/EDUCATION PROVIDED ON YOUR CIVIL SERVICE APPLICATION.

Unless required by legislation, the selected candidate will begin at Pay Grade 14, Step 1 of the Exempt pay range schedule ($39.22/hour), with an opportunity for an increase to Step 2 ($41.46/hour) after six months of satisfactory performance and then a yearly raise thereafter.

APPLICATION PROCEDURES: 
All applicants must submit a completed Ohio Civil Service Application using the TALEO System. Paper applications will not be considered. Applicants must clearly indicate how they meet the minimum qualifications and/or position specific minimum qualifications. Applicants are also encouraged to document any experience, education and/or training related to the job duties above. An assessment of these criteria may be conducted to determine the applicants who are interviewed.

STATUS OF POSTED POSITION:
You can check the status of your application online by signing into your profile. Jobs you applied for will be listed. The application status is shown to the right of the position title and application submission details.

BACKGROUND CHECK NOTICE:
The final candidate selected for this position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant's prior criminal convictions will be made before excluding an applicant from consideration.

Applicants tentatively selected for this position will be required to submit to urinalysis to test for illegal drug use prior to appointment. An applicant with a positive test shall not be offered employment. 

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Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

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The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.