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Eligibility Quality Control Technician 1 (PCN 068232)

THE RECRUITMENT PERIOD FOR THIS JOB ANNOUNCEMENT HAS BEEN EXTENDED

This individual position is exempt from the hiring freeze. Qualified applicants are encouraged to apply.


Welcome to the Department of Health! 

We’d be delighted to have you join our team. 

If you envision yourself in this role and are ready to start an exciting career with us, apply today!


This position is open to current Department of Health employees only. 
Please check the definition below to determine if you qualify.

We invite you to watch our "Welcome to DPA" video here:


What you will be doing:
In this role, you’ll help carry out important federally required audits of the Division of Public Assistance (DPA) programs. Your work will involve reviewing how eligibility decisions are made across various programs and ensuring that staff have followed both federal and state rules and policies. You’ll play a key part in helping us maintain high standards and improve services for Alaskans.  

Our organization, mission, and culture:
The Division of Public Assistance is committed to promoting self-sufficiency and providing basic living expenses to Alaskans in need. At the Division of Public Assistance, we work for the common good of and earn the respect of the clients, families, and communities we serve. We honor cultural, geographic, and economic diversity and seek community involvement in our decision-making and service delivery. We are driven to promote quality work to ensure proper benefit allotments to recipients.

The benefits of joining our team:
The Division of Public Assistance is devoted to developing and sustaining a quality workforce by developing staff and encouraging career advancement within the agency. There is an opportunity to learn and be involved in Division discussions and decisions that impact programs, as well as to identify connections and/or overlaps among programs. We foster growth and career advancement. 


We provide a competitive benefit package, job stability, and flexible work schedules.

This work will require travel within our beautiful state. 

The working environment you can expect:

This position is located at 675 7th Avenue, Station A1, in Fairbanks.

You will work with other well-trained staff who support our agency’s mission and values, in an environment of mutual respect and trust where management believes staff are the agency’s most valuable resource and encourages their participation in decisions affecting their work.

Who we are looking for:

We are interested in candidates who possess some or all of the following position-specific competencies:

  • Analytical Thinking/Problem Solving: Uses a logical, systematic, and sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.
  • Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
  • Compliance: Knowledge of procedures for assessing, evaluating, and monitoring programs or projects for compliance with Federal laws, regulations, and guidance.
  • Interpersonal Skills: Treats others with courtesy, sensitivity, and respect. Considers and responds appropriately to the needs and feelings of different people in different situations.
  • Reasoning: Identifies rules, principles, or relationships that explain facts, data, or other information; analyzes information and makes correct inferences or draws accurate conclusions.

Special Notice:
  • Requires frequent road or air travel within the state in all weather conditions.
  • Requires a valid driver’s license.
  • Ability to adjust work hours around the recipient’s schedule.

To view the general description and example of duties for this job class, please go to the following link and search for Eligibility Quality Control Technician 1: https://www.governmentjobs.com/careers/Alaska/classspecs

Requirements

Three years of experience as an Eligibility Technician 2 with the State of Alaska or its equivalent with another employer;
 
OR
 
Three years performing similar work that developed knowledge and skills in applying program requirements to diverse and complex situations; conducting complex investigations or interviews in order to obtain and verify information working with client customers in stressful situations.
 
Substitution:
Post-secondary education in such fields as sociology, social work, psychology, counseling, human services, vocational rehabilitation, developmental disabilities, behavioral sciences, business, public administration, or accounting may substitute for the required experience (undergraduate credits: 2.67 semester/4 quarter hours = 1 month).

Qualifications

At the time of the interview, please provide the following:
  1. Three (3) professional references, whom we may contact by phone, are required. One (1) of these references must be your current or most recent supervisor, if not already provided in the application. 
  2. Current performance evaluation, if available.
  3. A copy of academic transcripts (unofficial is okay; please ensure that the institution name/URL is listed on the transcripts) is used to verify that you meet the minimum qualifications.

Please read the information below carefully. This applies to your application submission.

CLASSIFICATION STUDY 
This position is currently undergoing review as part of the Public Assistance Field Services job class study; therefore, both the title and the assigned pay range may change upon completion of the study.

EDUCATION
To verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application  If you have not obtained a degree, please indicate the number of units completed  Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application  (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts)  Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment.
 
SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION
If education is completed in a foreign college or university, it may be used to meet the above requirements, if applicable. If utilizing this education, you must show that the education credentials have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying. The omission of the required documentation listed will result in an incomplete application, and you will not receive further consideration. 
 
WORK EXPERIENCE
When using work experience not documented in your application, please provide the employer's name, job title, employment dates, and whether you worked full-time or part-time Applications will be reviewed to determine if the responses are supported and if minimum qualifications are met Work experience needed to meet the minimum qualifications must be documented in the application If the application does not support minimum qualifications, the applicant may not advance to the interview and selection phase of the recruitment A resume will not be used to determine that minimum qualifications have been met for the position you are applying for.

If you have currently or previously been appointed to a flexibly staffed position, please ensure your work experience within a flexibly staffed position indicates the actual dates employed at each level  Ensure your time and any subsequent flex promotion(s) are documented as a separate position  This is required as minimum qualifications require experience at a particular level in which the lower level may not be considered  If this information is not accurately reflected in your application, this may cause the processing of your application for consideration to be delayed.
 
NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.
 
The State of Alaska does not provide VISA Employer sponsorships.

MULTIPLE VACANCIES
This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

APPLICATION NOTICE
You can ONLY apply for this position through the Workplace Alaska website or via a hard copy application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or another database, you MUST use a Workplace Alaska online or hard-copy application to apply successfully. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska "How to Apply" webpage, found here: http://doa.alaska.gov/dop/workplace/help/

NOTICE
Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll-free) or (907) 465- 4095. If you choose to be contacted by email, please ensure that your email address is correct on your application and that your spam filter will permit emails from the 'governmentjobs.com' domain. For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page at:https://www.governmentjobs.com/OnlineApplication/User/ResetPassword.

EEO STATEMENT
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodations, auxiliary aids, services, or alternative communication formats, please call 1-800-587-4095 in Juneau, or TTY: Alaska Relay 711 or 1-800-770-8973, or correspond with the Division of Personnel & Labor Relations at P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal-opportunity employer.

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll-free) or (907) 465-4095 if you are in the Juneau area. Requests for information may also be emailed torecruitment.services@alaska.gov

For assistance with applying for a password, please visit https://www.governmentjobs.com/OnlineApplication/User/ResetPassword
For specific information in reference to the position, feel free to contact the hiring manager at: 


Name/Title: Trina Richards, Eligibility Quality Control Technician 2 & Jennifer Grant, Eligibility Quality Control Technician 2
Date Posted
12/19/2025
Job Reference
52139
Organization
Health, Public Assistance
Location
Fairbanks, AK 99811
Category
Quality/Risk Management
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