Customer Service Representative II

The Customer Service Representative plays an important role in supporting the Monroe County Health Department by performing a variety of office support and secretarial duties. This includes composing and word-processing correspondence, responding to routine telephone and walk-in inquiries, scheduling appointments, attending staff meetings and trainings, processing forms, completing data entry, and establishing and maintaining records. The Customer Service Representative will work under the general supervision of the Customer Service Supervisor and will contribute to a friendly, efficient, and service-oriented environment.

Primary Duties & Responsibilities  

• Answering the phones, timely booking of appointments, and calling to confirm appointments.
• Verifying patient insurance coverage.
• Portraying a positive image and engaging in professional and friendly communications with clients to meet their needs in a timely manner.
• Complete requisitions and submit them to the Customer Service Supervisor.
• Maintain and submit monthly reports as requested by Customer Service Supervisor. 
• Maintain patient’s HIPPA rights and confidentiality 
• Communicate message(s) to other staff in a dependable, clear, and efficient manner.
• Facilitate day-to-day operation under the management of the Customer Service Supervisor. 
• Performs additional professional responsibilities as assigned.

High school diploma/GED and two (2) years of experience communicating information in a customer service setting or one (1) year of experience required at the lower level Customer Svc Rep 1 (GST120) or position equivalent.
 
Preferred Qualifications

• Three years of general office or administrative experience
• Excellent oral and written communication skills
• Ability to work in a team environment
• Strong computer and internet skills required MS Office suite (Word, PowerPoint, Excel, Outlook)
• Excellent time management skills with the ability to work independently, multi-task, prioritize, and meet deadlines
• Previous customer service experience in a healthcare setting, verifying patient information and scheduling appointments

The DPH Commissioner and agency leaders encourage all employees to engage in regular wellness activities and to make lifestyle choices that promote health and well-being. 

The use of physical activity breaks during the workday is authorized to support this philosophy and help employees meet their wellness goals. A maximum of 30 minutes of physical activity may be allocated per workday, typically in the form of two 15-minute breaks or one 30-minute break.

Employment Information

State of Georgia employees are subject to the rules of the State Personnel Board regarding salary.

DPH accepts educational credentials recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) as valid. DPH will contact educational institutions to verify degrees, diplomas, licensures, and other relevant credentials.

The candidate selected for this position may be subject to pre-employment drug screening and a criminal background check.

Relocation assistance is not provided.

In the event of an identified emergency, you may be required, as a term and condition of DPH employment, to assist in meeting the emergency responsibilities of the department. 

ADA Statement

DPH is committed to providing access and reasonable accommodation in its services, programs, activities, and employment for individuals with disabilities. To request a reasonable accommodation for the application or interview process, email DPH-HR@dph.ga.gov. 

DPH is an Equal Opportunity Employer

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered, but may not receive an interview.  DPH will contact selected applicants to proceed with the application process. Applicants who are not selected will not receive notification.

This position is subject to close at any time once a satisfactory applicant pool has been identified.

BENEFITS

Standard Benefits for Full-Time Salaried Employees
 In addition to a competitive salary, we offer a generous benefits package that includes a flexible schedule, training opportunities, health insurance, employee retirement plan (ERS GSEPS), deferred compensation, 13 paid holidays, vacation and sick leave, paid parental leave, dental, vision, long-term care, and life insurance.

 Standard Benefits for Part-Time Employees

Part-time employees are eligible to participate in the Georgia Defined Contribution Plan and receive paid parental leave.