Skip to content
Search Public Health Job Opportunities Across The Nation

Explore national fellowship and internship opportunities

The list includes opportunities with governmental public health agencies, nonprofits organizations, global health initiatives, and more. Opportunities include, but are not limited to, national programs affiliated with the Centers of Disease Control and Preventions (CDC).

Customer Service Representative I

Pay Grade: F


Click HERE for Video


Who we are. We protect lives. The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters. 
  
What we offer. As a member of the Georgia Department of Public Health team, you will join a passionate group of individuals who are dedicated to making an impact. No matter your role, you will individually contribute to protecting the lives of all Georgians while receiving a wide range of benefits, so you can:


  • Make a Professional Impact – Build your career where it matters and protect lives in the community where you live, work, and play
  • Enjoy Workplace Flexibility – Experience flexibility in how you work so you can be your best self for you and Georgia Residents
  • Work with a Dynamic and Diverse Team– Collaborative and inclusive way of working where employees share ideas and leverage collective strengths 
  • Achieve Career Longevity – Countless opportunities for continuous learning/development that support a long-term career
  • Take Part in a Hands-on Working Culture – Unique culture of active engagement and problem-solving, no matter your role
  • Feel Pride in Where you Work – Be part of making an impact in public health alongside dedicated people just like you

Come join our team! As a Customer Service Representative I at the Ryan White HOPE Center in Macon Georgia, you will join a dedicated group of public health professionals working to protect the health and well-being of communities across the state by supporting vital public health initiatives. This role offers the opportunity to make a meaningful impact, a great schedule, and a healthy work-life balance, allowing you to grow your career while maintaining time for what matters most to you.

The Ryan White HOPE Center is a community health clinic dedicated to providing comprehensive care and support for people living with HIV/AIDS. As part of the federally funded Ryan White HIV/AIDS Program, the center offers medical services, case management, and essential support regardless of a client’s ability to pay. Services focus on helping clients get into and stay in care, access necessary treatment and medications, and improve overall health and quality of life. The Ryan White HOPE Center also provides education, referrals, and supportive resources to promote wellness and reduce barriers to care, serving a diverse clientele.

Requirements

Under direct supervision, Customer Service Representative I provides customer service and administrative support to the public, internal staff, and external customers. Responsibilities include answering phone calls, verifying insurance and eligibility, scheduling appointments, and entering or processing data and records. The position may require assisting in other counties within the district, responding to public health emergencies, and maintaining HIPAA privacy and security standards.


Primary Duties & Responsibilities  


  • Provide outstanding customer service to the public, internal staff, and external customers

  • Answer incoming phone calls and respond to inquiries

  • Verify insurance coverage and eligibility

  • Schedule appointments efficiently

  • Enter data and process documents and records

  • Provide support to other health departments and programs within the district as needed

  • Respond to public health emergencies

  • Maintain compliance with HIPAA privacy and security standards

Qualifications

High school diploma/GED and one (1) year of experience communicating information in a customer service setting are required.


Preferred Qualifications


  • Previous employment with a state Department of Public Health or a County Board of Health

  • Associate degree or higher in Business Administration or a related field

  • One or more years of experience performing complex office or administrative duties

  • One or more years of experience using Microsoft Office Suite

  • Bilingual in Spanish and English 

The DPH Commissioner and agency leaders encourage all employees to engage in regular wellness activities and to make lifestyle choices that promote health and well-being. 

The use of physical activity breaks during the workday is authorized to support this philosophy and help employees meet their wellness goals. A maximum of 30 minutes of physical activity may be allocated per workday, typically in the form of two 15-minute breaks or one 30-minute break.

Employment Information

State of Georgia employees are subject to the rules of the State Personnel Board regarding salary.

DPH accepts educational credentials recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) as valid. DPH will contact educational institutions to verify degrees, diplomas, licensures, and other relevant credentials.

The candidate selected for this position may be subject to pre-employment drug screening and a criminal background check.

Relocation assistance is not provided.

In the event of an identified emergency, you may be required, as a term and condition of DPH employment, to assist in meeting the emergency responsibilities of the department. 

ADA Statement

DPH is committed to providing access and reasonable accommodation in its services, programs, activities, and employment for individuals with disabilities. To request a reasonable accommodation for the application or interview process, email DPH-HR@dph.ga.gov. 

DPH is an Equal Opportunity Employer

_______________________________________________________________________________________________________________________________

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered, but may not receive an interview.  DPH will contact selected applicants to proceed with the application process. Applicants who are not selected will not receive notification.

This position is subject to close at any time once a satisfactory applicant pool has been identified.

BENEFITS

Standard Benefits for Full-Time Salaried Employees
 In addition to a competitive salary, we offer a generous benefits package that includes a flexible schedule, training opportunities, health insurance, employee retirement plan (ERS GSEPS), deferred compensation, 13 paid holidays, vacation and sick leave, paid parental leave, dental, vision, long-term care, and life insurance.


 Standard Benefits for Part-Time Employees

Part-time employees are eligible to participate in the Georgia Defined Contribution Plan and receive paid parental leave.

Date Posted
01/30/2026
Job Reference
2025-11658
Organization
District 5-2 County Position, District 5-2 Hope Center
Location
Macon - District 5-2 Hope Center, GA
Category
Administrative
Apply Back

Connect with Local, State, and Territorial Health Departments

To find local governmental public health jurisdictions, see - www.naccho.org