Customer Service Assistant 1 - Intermittent (PN 20098567)

Customer Service Assistant 1 - Temporary Position
This is an intermittent, temporary position. The final candidate selected for this position will not be permitted to exceed 1,000 hours worked per fiscal year.

About Us: Our mission at the Ohio Department of Health (ODH) is advancing the health and well-being of all Ohioans. Our agency is committed to building a modern, vibrant public health system that creates the conditions where all Ohioans flourish.

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What You'll Do:
The Bureau of Vital Statistics operates a statewide system for the registration of births, deaths, and other vital events that happen within the state of Ohio. We are currently seeking an experienced customer service specialist to provide information and communicate procedures to obtain or amend vital records. This job entails the following tasks:

• Provides information and/or processes transactions that do not require in-depth knowledge of applicable federal and/or state laws, rules, policies, procedures and/or legal interpretations to respond to inquiries, requests and/or complaints from internal and/or external customers received by incoming phone calls and other means of communication (e.g., in writing and/or by e-mail, fax, in-person)
• Reviews and verifies legal paperwork (e.g., birth and death corrections/affidavits, abortions, adoptions, paternities, court ordered corrections) for accuracy and completeness
• Makes sure all necessary data that is part of the public record portion of a birth and death certificate is contained within the legal paperwork
• Indexes and cross references legal paperwork to original birth and death records using manual and electronic methods (i.e., IPHIS)
• Proofs and types documents and makes corrections (i.e., birth and death corrections/affidavits, abortions, adoptions, paternities, court ordered corrections)

This position will report to 4200 Surface Road, Columbus, Ohio, working in office Monday - Friday during core business hours.

This position falls within the unclassified civil service status. Employees in the unclassified civil service of the state of Ohio serve at the pleasure of the appointing authority and may be removed from their unclassified position at any time for any legal reason.

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At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

3 mos. trg. or 3 mos. exp. in office practices & procedures AND 1 course or 3 mos. exp. in public relations or customer service to include techniques for dealing with difficult people AND 1 course or 3 mos. exp. in typing, keyboarding, data entry or word processing AND 1 course or 3 mos. exp. in operation of personal computer. 

-Or equivalent of Minimum Qualifications for Employment noted above. Note: in the telecommunications section, within the Ohio Department of Public Safety, employees will automatically be reassigned to the Customer Services Assistant 2, 64432 classification after serving 6 months as a Customer Service Assistant 1, 64431. 

Job Skills: Customer Service
Technical Skills: Clerical & Data Entry, Operational and Administrative Support
Professional Skills: Attention to Detail, Confidentiality, Customer Focus

ALL ANSWERS TO THE SUPPLEMENTAL QUESTIONS MUST BE SUPPORTED BY THE WORK EXPERIENCE/EDUCATION PROVIDED ON YOUR CIVIL SERVICE APPLICATION. Unless required by legislation, the selected candidate will begin at Pay Grade 27, Step 1 of the union (OCSEA) Pay Range Schedule ($21.93 per hour).

APPLICATION PROCEDURES:  

All applicants must submit a completed Ohio Civil Service Application using the online TALEO System. Paper applications will not be considered. Applicants must clearly indicate how they meet the minimum qualifications and/or position specific minimum qualifications. Applicants are also encouraged to document any experience, education and/or training related to the job duties above. An assessment of these criteria may be conducted to determine the applicants who are interviewed.

EDUCATIONAL TRANSCRIPT REQUIREMENTS:  

Official educational transcripts are required for all post-high school educational accomplishments, coursework or degrees claimed on the application. Applicants will be required to submit an official transcript prior to receiving a formal offer of employment. Failure to provide transcripts within 5 working days of being requested will cause the applicant to be eliminated from further consideration.

Please note that a transcript is considered "official" only if it is an original copy from the educational institution and includes an institutional watermark, ink stamp or embossed stamp. Transcripts printed from the institution's website will not be accepted. ODH reserves the right to assess the academic credibility of an educational entity's award of a putative degree.

BACKGROUND CHECK NOTICE:

The final candidate selected for this position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant's prior criminal convictions will be made before excluding an applicant from consideration.

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Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

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The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.