CSHCN Community Resource Coordinator

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Employee Benefits:

DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS). To learn more about all the benefits available to you as a DSHS employee and other DSHS opportunities for early career pathways, visit the DSHS Careers Page.

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Functional Title: CSHCN Community Resource Coordinator 
Job Title: Program Specialist V 
Agency: Dept of State Health Services 
Department: CSHCN Systems Development 
Posting Number: 13917 
Closing Date: 02/27/2026 
Posting Audience: Internal and External 
Occupational Category: Community and Social Services 
Salary Group: TEXAS-B-21 
Salary Range: $4,523.16 - $5,888.50 
Pay Frequency: Monthly
Shift: Day 
Additional Shift: Days (First) 
Telework:  
Travel: Up to 20% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 1100 W 49TH ST (RDM) 
Other Locations:  
MOS Codes: 16GX,60C0,611X,612X,63G0,641X,712X,86M0,8U000,OS,OSS,PERS,YN,YNS 
 
 
 

Brief Job Description:

Job Description:

(HR0702, Section III)

Under the general supervision of the Children and Youth with Special Health Care Needs (CYSHCN) Manager in the Maternal and Child Health (MCH) Section, the CYSHCN Community Resource Coordinator performs advanced consultative contract services and technical work related to contract planning, development, and implementation of systems of care for CYSHCN and their families. This position manages and coordinates all contract details for all CYSHCN statewide community-based contractors and the program-directed contract development and management, contract work plan development and approval, and contract quality assurance and improvement activities.  This position’s activities support essential public health services and efforts to achieve Title V Maternal and Child Health Block Grant performance measures related to Texas CYSHCN and their families. This position works to coordinate, develop, and carry out all CYSHCN contract Title V Block Grant Action Plan activities.  This position independently performs associated contract planning and collaborative activities with other agency programs, organizations, and groups that address CYSHCN issues. This position works under limited supervision with considerable latitude for the use of initiative and independent judgment.

Essential Job Functions (EJFs):

Essential Job Functions:

(HR0702, Section IV – Skip one line between each function)

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

Leads and manages comprehensive program contract oversight for the CYSHCN Systems Development Group contracted community initiatives with extensive authority for contract decisions regarding the details of contract development, planning (workplans with short and long-term goals), implementation, quality assurance and improvement activities, reporting, evaluation, networking, and coordination. Leads the development of contract request for proposals (RFPs) for program initiatives and CYSHCN application review and/or contract renewal processes. Negotiates contracts with selected community organizations and consults with internal stakeholders and regional staff throughout the process. Responsible for CYSHCN contract budget development and funding proposals.  Reviews and evaluates CYSHCN contract service delivery methods, outputs, and activities; identifies contract resource gaps; and makes recommendations for contract improvement and funding based on review criteria. Schedules and performs CYSHCN contract quality assurance monitoring visits as needed. Responsible for the development of CYSHCN contract quality assurance monitoring materials, preparation of on-site visits or desk reviews, and development of evaluation reports. Leads the annual CYSHCN contract review of standards and the initial development of standards. Performs CYSHCN contractor’s programmatic risk assessments for assigned initiatives. (35%)

Plans and coordinate activities for specific MCH Section CYSHCN community-based initiatives contracts that support Title V mandates, promote progress toward the Title V CYSHCN performance measures conducted in collaboration with other Title V MCH staff, other DSHS staff (central office and regional), providers, and families. Establishes CYSHCN contract program guidelines, goals and objectives, procedures, standards, and timelines. Provides contracts consultation and technical assistance to providers and contractors and the DSHS regional staff. Identifies needed CYSHCN contracts areas of change and makes recommendations to evaluate and improve program contract activities. Works with stakeholders in assessing CYSHCN contract service needs and gaps and supports development and/or redesigning systems of care. Collaborate with program staff in contract planning, development, and implementation of new contract initiatives and the development of tools and instruments for collecting and analyzing contract data. Assists in reporting on contract activities for the CSHCN Systems Development Group. (30%)

Establishes effective CYSHCN contracts partnerships and collaborative workgroups with other state agencies, disability service/advocacy organizations, consumer and provider groups, funding entities, and internal DSHS partners to further awareness, needs, and issues of CYSHCN and their families and collaboratively plan contract activities to address Title V CSHCN performance measures. Represent the CYSHCN Systems Development Group at meetings, hearings, conferences, and seminars or on boards, panels, and committees. Promotes use of contract evidence-based practices. Seeks opportunities to integrate CYSHCN contract services for establishing medical homes, health care transition, and community inclusion for CYSHCN and their families. (15%)

Independently researches program policy, budget, and contract impact of services provided, systems changes, and grant proposals, including analysis of contractor data, and other state and federal programs, legislation, and strategic planning, tracks and reports on progress towards contract strategic planning objectives.   Determines CYSHCN contract training needs, develops and may deliver contract educational/training tools, presentations, and curricula on issues pertaining to CYSHCN to providers (including contractors), families, and staff through various formats (15%).

Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery, Continuity of Operations (COOP) activation, and/or serving on the State Medical Operations Center (SMOC) team.  Such participation may require an alternate shift pattern assignment and/or location. (5%)

Knowledge, Skills and Abilities (KSAs):

Knowledge / Skills / Abilities

(HR 0702, Section VI)

Knowledge of professional public health principles and contract practices including trends, development, and quality improvement methods, and their application to the care of CYSHCN and their families.

Knowledge of systems of care and support for CYSHCN, their families, and communities.

Knowledge of CYSHCN service systems including services provided by other state agencies and private entities.

Knowledge of federal and state laws and mandates which govern the delivery of services for CYSHCN and their families.

Knowledge of group process, leadership and communication techniques.

Knowledge of principles of planning.

Knowledge of contract bidding, development, implementation, monitoring, and quality assurance.

Skill in assessing, planning, and implementing health care services contracts especially as related to CYSHCN and their families.

Skill in organization and in directing, coordinating, monitoring, and evaluating diverse group or team activities.

Skill in organizing and conducting formal meetings/conferences.  

Skill in the use of computers.

Skill in communicating information clearly, concisely, and effectively, verbally and in writing.

Skill in contract bidding, development, implementation, monitoring, and quality assurance.

Skill in project reporting, presentation, and developing educational and training materials and presentations.

Skill in the use of computer software applications (Microsoft Word, Excel, and PowerPoint) for word processing, reports, and presentations of narrative and financial information and analysis.

Ability to represent the agency to stakeholders and the community.

Ability to understand and interpret complex laws and rules.

Ability to manage multiple and diverse tasks/projects.

Ability to coordinate and delegate work assignments to others.

Ability to exercise independent judgment in assessment of situations and interpretation of findings.

Ability to present in clear, concise, and positive manner both written and oral clinical and specific material.

Ability to communicate and work effectively independently or as lead or part of a work group or unit.  

Ability to share information and skills with others.

Ability to organize work assignments and team projects in an effective and efficient manner. 

Ability to exercise judgment in evaluating situations, making decisions, and effectively working through areas of conflict.

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

Graduation from an accredited four-year college or university in a science, liberal arts, or finance major with a master’s degree in public health, public administration, or finance field preferred.

At least two years of experience with CYSHCN programming and policy development preferred. 

At least two years of experience in contract or grant management and monitoring.

At least two years of experience in project reporting, presentation, and developing contract tracking materials.

Additional Information:

N/A

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified for this position. For more information see the Texas State Auditor’s Military Crosswalk at https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), DSHS will provide reasonable accommodation during the hiring process for individuals with a qualifying disability. If reasonable accommodation is needed to participate in the interview process, please notify the person who contacts you to schedule the interview. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747 or via email at HHSServiceCenter.Applications@ngahrhosting.com.

Salary Information, Pre-employment Checks, and Work Eligibility:

• The salary offered will follow DSHS starting salary guidelines. Any employment offer is contingent upon available budgeted funds.
• Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
• DSHS uses E-Verify. You must bring your I-9 documentation with you on your first day of work.  Download the I-9 form