Credentialing Supervisor (HSC 3) DOH8787

This is a full-time, permanent Health Services Consultant 3 (HSC 3) appointment with the Heath Systems Quality Assurance, Office of Health Professions, located at our Tumwater, WA DOH office. 

This Credentialing Supervisor (HSC 3) position functions as the credentialing supervisor of a statewide health program within the Office of Health Professions. Credentialing supervisors support the department’s mission by implementing policies and procedures to issue credentials only to qualified providers, emergency medical services, and facilities.  

This senior level position supervises one section in the Office of Health Professions Credentialing Section and controls the daily operations of the credentialing team. As a credentialing supervisor, they identify and recommend ways to improve the operating efficiency of the team and the Credentialing Section as a whole. This position is also required to carefully balance access to care and patient safety through the credentialing process.

The Health Systems Quality Assurance’s (HSQA) top priority is to protect and improve the health of people in Washington State. We do this by helping to prevent injuries, develop health systems and improve patient safety. 

The Office of Health Professions (OHP) contributes to the Washington Department of Health mission by working with advisory committees, boards, commissions, and partner commissioners to regulate 563,179 health care providers in 101 different professions. We handle the licensing, credentialing, and regulation of these health professions to protect public health and ensure a qualified, diverse, and supported health workforce while promoting equitable access to healthcare for all Washingtonians.

Key Responsibilities Include

Implements the credentialing process of health care professions and facilities. Tasks include but are not limited to:

• Develops and implements policies and procedures for the licensing of qualified healthcare providers.
• Determines if there is a risk of compromising patient safety. Ensures that access to care and patient safety is carefully considered and balanced.
• Identifies and reports all adverse credentialing concerns to the Executive Director.
• Develops and implements procedures and processes for exception applications that do not meet standards for certification based on an applicant’s history, background, failure to meet standard of care qualifications for a profession or facility.
• Assures background checks are conducted according to state and federal regulations and while maintaining confidentiality.
• Supervises one Credentialing Unit team that provides health services to the public. Assigns and reviews work of employees providing health regulation to the public. Identifies training, mentoring, and coaching needs based upon observed performance and review of work.
• Creates plans for staff training to build capacity and offer opportunities for professional growth and development, while meeting business and customer service needs.

Why Join Us?

• Impactful Work: Develop and improve health policies and procedures to ensure timely and thorough review and verification of provider applications.  
• Collaborative Environment: Work as part of a team to identify credentialing trends and changes, realign work processes and conduct staff training to meet forecasted business needs.

Ready to make a difference? Apply now and become a part of a mission-driven team dedicated to improving the effectiveness and efficiency of credentialing services to the public!

Location and Flexibility 

Enjoy the flexibility of our hybrid work environment, where you can balance working from home and collaborating in the office.   It is anticipated that you’ll be expected at the DOH facility located in Tumwater, WA for work activities 1-2 days monthly to participate in board meetings and Office or Division activities.

Required Qualifications 

You must meet the option provided and any additional criteria listed. Experience may have been gained through paid or unpaid activities. Please ensure any relevant experience defined below is outlined in your cover letter, resume, and/or applicant profile. 

• Five (5) or more years of experience in a health profession or facility credentialing program. Experience must include:

  • Implementing credentialing processes and procedures in a regulatory environment that implement state statutes

  • Applying commonly-used concepts, standards, and practices within a particular field of credentialing

  • Solving problems within a complex regulatory system and addressing customer complaints.

  • Evaluating the effectiveness of existing processes to identify areas of potential improvement.

AND

• A year or more of experience providing subject matter technical expertise and quality review of work products using the division’s Healthcare Enforcement and Licensing Management System (HELMS) or a similar licensing database.

AND 

• Minimum one year of supervisory or lead experience, preferably in a health services program.

AND

• Six or more months’ experience, and an ability to use computer software as follows:

As well as the following knowledge, skills, abilities, and competencies:

After a conditional offer of employment, a criminal history background check will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.

Preferred/Desired Qualifications

• Two or more years of experience reviewing documents and taking appropriate action based on an analysis of the information. 

• Bachelor’s degree or higher education.

Benefits and Lifestyle

We prioritize your work-life balance and offer one of the most competitive benefits packages nationwide, tailored to support your lifestyle. Discover more about "Why DOH" by visiting Work@Health.

We are the Washington State Department of Health (DOH)

At DOH, we safeguard public health in an ever-evolving world. Through collaboration with local health jurisdictions and state, federal, and private partners, our programs, and services impact every Washingtonian and visitor daily. We're driven by Equity, Innovation, and Engagement, as outlined in our Transformational Plan for the future of Washington health.

Conditions of Employment:

This position is not covered by a bargaining unit.

I am prepared, with or without accommodation, to do the following:

APPLICATION DIRECTIONS:

To apply, click "Apply" and complete the application. Attach your resume, and cover letter. In your Applicant Profile, include at least three professional references (including a supervisor, a peer, and someone you’ve supervised or led, if applicable). Please do not include private information such as social security number or year of birth.

Make sure to document your years of experience, skills, and abilities as listed in the qualifications section of this job posting.

Attach only the following:

Veterans Preference: Applicants wishing to claim Veterans Preference must attach a copy of their DD-214 (Member 4 copy), NGB 22, or a signed verification of service letter from the United States Department of Veterans Affairs to their application. Please remove or cover any personally identifiable data such as social security numbers and birth year

Do not include or attach the following – these documents will not be reviewed:

Equity, Diversity, and Inclusion:   We regard diversity as the foundation of our strength, recognizing that differing insights and abilities enable us to reflect the unique needs of the communities we serve.  

DOH is an equal-opportunity employer. We prohibit discrimination based on race/ethnicity/color, creed, sex, pregnancy, age, religion, national origin, marital status, the presence or perception of a disability, veteran’s status, military status, genetic information, sexual orientation, gender expression, or gender identity. 

Questions and Accommodations: If you have questions, need assistance with the application process, require an accommodation, or would like to request this posting in an alternative format, please contact Kristina Cox at employment@doh.wa.govand reference DOH8787.

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