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Credentialing Specialist (HSC 1) DOH8816


Onsite (DOH Duty Station): This is a full-time onsite position located at our DOH facility in Tumwater, WA.


Protecting and Improving the Health of All Washingtonians

This position serves as an entry level professional, promoting and assisting with health licensing, a public health program closely linked to the Department's mission, by performing credentialing activities, including evaluation of applicant ability to qualify as health care practitioners, facilities and/or emergency medical providers, which tie directly to improving patient safety and fostering access to health care in Washington, important priorities for the Department of Health and Washington State.


As part of a high performance team, the Credentialing Specialist (HSC 1) performs Health Professions, Emergency Medical Services (EMS) and Facilities background check and criminal history and previous administrative licensing action review credentialing functions to promote and assist with the evaluation of compliance with public health programs and licensing standards.


What You’ll Do

  • Review, evaluate and assess incoming applications for completeness related to criminal history and previous administrative licensing actions and adherence to established departmental policy, procedure, state laws, regulations, and other credentialing requirements, standards and practices.  
  • Verify and obtain information about applicants/applications by searching on-line databases and other resources, and by communicating with representatives of DOH programs, state and local government agencies, educational and credentialing/licensing institutions, and other outside organizations.  
  • Initiate or explain actions necessary for applications to achieve eligibility/compliance.
  • Provide written and verbal correspondence and outreach to internal and external customers.   Provide application status updates to applicants.
  • Explain complex laws and regulations to inquiring providers, interested parties and other government entities.  
  • Provide consultation and education on health care professional and/or facilities background checks and review required for credentialing to providers, customers, interested parties and/or other external bodies, including out of state and in-state verification of employment


Why you’ll love this role

You’ll apply critical thinking to identify discrepancies and develop solutions and recommendations for leaders. You’ll have opportunities for growth as you hone your technical skills with hands-on system management and facilitate strategies to assure quality services. Bring your efficiency, accuracy, and overall quality improvement tools to a team that makes a difference.


Employee Benefits 

We’re committed to supporting your work-life balance with a comprehensive benefits package designed to fit your lifestyle. From health and wellness programs to retirement plans and leave options, we offer a range of resources to help you thrive. Discover more about “Why DOH”. 


About the Washington State Department of Health

The Washington State Department of Health (DOH) protects and improves the health of all people in Washington. Guided by equity, innovation, and engagement, we work with local health jurisdictions, Tribal nations, community partners, and government agencies to prevent disease, promote wellness, and reduce health disparities - impacting every Washingtonian and visitor daily.


Minimum Qualifications  

There are multiple pathways to qualify for this position. You must meet one of the options provided and any additional criteria listed. Experience may have been gained through paid or unpaid activities. Please ensure any relevant experience defined below is outlined in your cover letter, resume, and/or applicant profile.


Option 1: One or more years of experience in credentialing or licensing.


Option 2: Associate degree or higher education. 


And the following experience. 

  • Two or more years resolving customer inquiries, problems or complaints in a high production environment.
  • Six or more months experience and an ability to use computer software as follows:
    • Word processing software, such as Microsoft Word, to create, format, edit, preview, print, and save documents.  Use standard functions to select, edit, copy, paste, format, and spell check text.
    • Electronic communications and calendar programs, such as Outlook, to compose, send, and respond to electronic mail, and coordinate schedules and schedule meetings.
    • Electronic database system to update and/or maintain records.
    • Accessing and searching Internet to find and download information.


After a conditional offer of employment, a criminal history background check will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.


Preferred Qualifications

  • A bachelor’s degree or higher.
  • One (1) or more years of analytical experience reviewing documents and taking appropriate action based on an analysis of the information. 
  • Two or more years of credentialing or licensing experience.
  • Two or more years of demonstrated knowledge and understanding of commonly-used concepts, practices, and procedures within a particular field of DOH credentialing.


Working Conditions:

The following describes the working conditions of this position, with or without reasonable accommodation. 

  • This position is covered by a bargaining unit for which the Washington Federation of State Employees (WFSE) is the exclusive representative.
  • Exposure to hazards is limited to those commonly found in indoor office environments. May encounter potentially stressful situations and upset and/or frustrated customers.
  • Maintain a full-time schedule of 40 hours per week, typically between 8:00 a.m. and 5:00 p.m. (flexible schedules may be available). 
  • Communicate effectively while working using tools such as Microsoft Teams, Outlook, and phone.
  • Adjust work hours as needed to meet business demands, including occasional evenings or weekends.
  • Perform job duties in person at the designated DOH worksite. 
  • Travel occasionally to attend training sessions. 
  • Legally drive a vehicle or arrange alternative transportation for state business purposes.
  • Participate in emergency response activities and complete high-priority assignments during emergency events, as assigned.



APPLICATION DIRECTIONS:

We’re committed to a fair and equitable hiring process. Only materials submitted through the official application will be considered. Emailed resumes or documents won’t be accepted or shared with the hiring manager. 


Click "Apply" to complete your application. Attach your resume, cover letter, and DD-214 (if applicable). List at least three professional references, directly in your Applicant Profile or as a separate attachment, including a supervisor, a peer, and someone you’ve supervised or led (if applicable). 


DO NOT INCLUDE private details like your SSN or birth year, personal photos, transcripts, certifications, diplomas, projects, portfolios, or letters of recommendation.


Veterans Preference: Applicants wishing to claim Veterans Preference must attach a copy of their DD-214 (Member 4 copy), NGB 22, or a signed verification of service letter from the United States Department of Veterans Affairs to their application. Please remove or cover any personally identifiable data such as social security numbers and birth year.


Equity, Diversity, and Inclusion: We regard diversity as the foundation of our strength, recognizing that differing insights and abilities enable us to reflect the unique needs of the communities we serve.  


DOH is an equal-opportunity employer. We prohibit discrimination based on race/ethnicity/color, creed, sex, pregnancy, age, religion, national origin, marital status, the presence or perception of a disability, veteran’s status, military status, genetic information, sexual orientation, gender expression, or gender identity. 


Questions and Accommodations: If you have questions, need assistance with the application process, require an accommodation, or would like to request this posting in an alternative format, please contact Kristina Cox at employment@doh.wa.gov and reference DOH8816.


Technical Support: Reach out to NEOGOV directly at 1-855-524-5627 for technical support and login issues. 


Qualifications

This recruitment may be used to fill positions of the same job classification across the agency. Once all the position(s) from the recruitment are filled, the candidate pool may be used to fill additional open positions for the next sixty (60) days. 


Only applicants who follow the directions and complete the Application Process in full will have their responses reviewed for consideration. 


Experience and education selected, listed, or detailed in the Supplemental Questions must be verifiable on the submitted applicant profile.

Date Posted
02/02/2026
Job Reference
DOH8816
Organization
Dept. of Health, Health Systems Quality Assurance (HSQA)
Location
Thurston County – Tumwater, WA
Category
Health Evaluator/Consultant
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