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Credentialing Services Manager (HSC 4) DOH8749



Credentialing Operations Manager


Office of Customer Service, Health Services Quality Assurance (HSQA) Division

 


This recruitment is for one hybrid full-time permanent Health Services Consultant 4 (HSC 4) position located at the DOH Tumwater, WA office.


THE OPPORTUNITY:


Join a mission-driven team at the Washington State Department of Health, where your leadership directly safeguards public health by ensuring only qualified, trusted professionals and facilities deliver care across the state.


As Credentialing Manager, you’ll lead the teams responsible for licensing thousands of doctors, nurses, pharmacists, hospitals, pharmacies, and health facilities. This critical work is relied on every day by hospitals, insurers, employers, and federal partners to keep Washingtonians safe and healthy. This is a high-impact, high-visibility role where you’ll have real authority (including the ability to act on behalf of the agency), shape strategy, drive innovation, and mentor the next generation of credentialing leaders.


Key Responsibilities:

  • Lead and coach three supervisor-level teams that oversee key credentialing functions necessary to issue and renew tens of thousands of licenses and certifications each year.
  • Oversee daily operations, balance workloads, set performance expectations, and keep critical licensing timelines on track.
  • Partner with senior leadership to design and roll out new processes, technologies, and policies — including responses to new laws and rules.
  • Solve complex problems, remove roadblocks, and strengthen relationships across the agency and with external stakeholders (hospitals, professional boards, Tribes, and national regulatory bodies).
  • Monitor budgets, ensure quality and compliance (including state and FBI background-check programs), and continuously improve speed, accuracy, and customer experience.


Why You’ll Love This Role:

  • You’ll be part of a respected agency that’s genuinely committed to protecting and improving lives in Washington. 
  • This is public service with purpose: every process you streamline and every team member you develop translates directly into safer healthcare for millions of people.
  • You’ll have room to lead, innovate, and make decisions that matter, backed by a supportive leadership team and colleagues who value expertise, creativity, and work-life balance. 
  • You’ll influence statewide policy and see the real-world difference your work makes every single day.


The Ideal Candidate

You’re a seasoned leader who thrives in a fast-paced, high-stakes environment where precision and public trust are non-negotiable. You’re equally comfortable digging into operational details, coaching supervisors to excel, and thinking strategically about how to make complex systems simpler and faster. You communicate clearly, build strong partnerships, stay calm under pressure, and get energized by turning challenges into lasting improvements. If you’re driven by mission and ready to own outcomes that affect the entire state, this is your role.


REQUIRED QUALIFICATIONS


We value all relevant experience (paid or unpaid) and encourage applicants from all backgrounds. You must meet at least ONE of the options provided and any additional criteria listed. Experience may have been gained through paid or unpaid activities. While “Preferred Experience” is not required, these skills or experiences can help you stand out as a candidate. 


Option 1: Seven (7) or more years of progressively responsible experience in program operations, regulatory/compliance work, licensing, customer service management, or other similar environments.


Option 2: A bachelor’s degree in public administration, business administration, health administration, public health, criminal justice, or a related field AND three (3) or more years of experience in program management, operations management, regulatory/compliance work, licensing, or another complex administrative environment.


Additional Required Knowledge, Skills, Abilities, and Experience:

  • Experience in managing operations or programs in a complex, regulated, or high-volume environment.
  • Experience in supervising staff, including assigning work and providing coaching and performance support.
  • Experience responding to inquiries or complaints in a customer service setting
  • Experience in interpreting and applying policies, procedures, rules, or regulations.
  • Skill in organizing work, prioritizing tasks, and meeting deadlines in a fast-paced environment.
  • Skill in analyzing operational issues and developing practical solutions.
  • Proficiency in reviewing data or performance metrics to identify trends or areas for improvement.
  • Ability to communicate clearly and professionally with internal teams, leadership, external partners, and customers.
  • Ability to interpret law enforcement data, including criminal history information. 
  • Ability to maintain confidentiality and handle sensitive information appropriately.


After a conditional offer of employment, a criminal history background check will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.



Preferred/Desired Knowledge, Skills, Abilities, and Experience:

  • Experience in health care licensing, credentialing, or regulatory programs within a government or public health environment.
  • Proficiency in using case-management systems, workflow tools, or licensing/registration databases to perform or oversee program operations.
  • Experience in administering or overseeing background check processes (WSP, FBI, CJIS compliance, fingerprint systems).
  • Experience in participating in rulemaking or reviewing legislation for program impacts.
  • Experience in managing program revenue activities, refunds, or financial reconciliation processes.
  • Proficiency in developing and documenting procedures, workflows, or operational standards.
  • Ability to lead large or complex change-management efforts.
  • Knowledge of Washington State regulatory structures, including WAC/RCW related to credentialing and health professions.
  • Knowledge of quality assurance, audit processes, and compliance requirements in a regulated environment.
  • Proficiency in Microsoft Office Suite/O365
  • Green Belt or higher in Lean Six Sigma, or experience with similar process improvement (PI) strategies


ABOUT US: 


We are the Washington State Department of Health (DOH)

We're nearly 2,000 professionals across Washington working together to protect and improve community health. Guided by our values of Equity, Innovation, and Engagement, we address health disparities, respond to emerging challenges, and strengthen systems that support resilience. At DOH, we help reduce barriers, collaborate with diverse communities, and champion equitable health outcomes. We’re passionate people who are driven to make a difference in public health. To learn more about the DOH please visit our website and connect with us on LinkedIn, Facebook, and our blog.


Benefits and Lifestyle

We prioritize your work-life balance with one of the most competitive benefits packages in the nation, designed to support your lifestyle. At DOH, you’ll find flexibility, growth, and stability. Learn more about why we’re a great place to work by visiting Work@Health.


Conditions of Employment:

The following terms and conditions of employment must be met with or without reasonable accommodation:


Work Setting

  • Enjoy the flexibility of our hybrid work environment, where you can balance working from home and collaborating in the office.  It is anticipated that you’ll be expected at the DOH facility located in Tumwater, WA for work activities 1-2 days weekly.


Schedule (i.e., hours and days):

  • This position has a work schedule of 40 hours per week; however, the position may be expected to work longer hours to complete projects or assignment, and/or meeting business demands and deadlines, and/or during the annual legislative session. 
  • An alternative or flexible work schedule may be considered at the incumbent's request, subject to supervisory approval.

Travel Requirements:

  • Occasional travel may be expected to attend meetings, trainings, or conferences.
  • When traveling for work, the position may require traveling alone or with another employee for multiple days and nights [in or out of] state.
  • When driving for state business, the employee must be able to legally operate a state or privately-owned vehicle; OR provide alternate transportation while on state business.

Customer Interactions:

  • The position regularly requires engaging with customers in a variety of settings agency staff, agency managers, agency supervisors, legislators, governor's office staff, local health jurisdictions, federal government, State Board of Health, external partners, statewide professional associations.

Other:

  • This position may be required to conduct and/or participate in public health emergency preparedness and response activities.
  • This position does not have union representations and is not covered by a Collective Bargaining Agreement (CBA).
  • The duties of this position may require the incumbent to complete an identity verification/validation process to gain authorized access to the National Practitioner Data Bank (NPDB) system to perform the essential functions of the position. This verification/validation process may require the incumbent to provide government-issued identification, current photo/image, and social security number, and credit report.



APPLICATION INFORMATION:

We’re committed to a fair and equitable hiring process. Only materials submitted through the official application will be considered. Emailed resumes or documents won’t be accepted or shared with the hiring manager.


Click “Apply” to complete your application. Attach your resume, cover letter, and DD-214 (if applicable). List at least three professional references directly in your Applicant Profile including a supervisor, a peer, and someone you’ve supervised or led (if applicable).


DO NOT INCLUDE private details like your SSN or birth year, personal photos, transcripts, certifications, diplomas, projects, portfolios, or letters of recommendation with your application.


Equity, Diversity, and Inclusion

We regard diversity as the foundation of our strength, recognizing that differing insights and abilities enable us to reflect the unique needs of the communities we serve.  


DOH is an equal-opportunity employer. We prohibit discrimination based on race/ethnicity/color, creed, sex, pregnancy, age, religion, national origin, marital status, the presence or perception of a disability, veteran’s status, military status, genetic information, sexual orientation, gender expression, or gender identity. 


Veterans Preference

Applicants wishing to claim Veterans Preference must attach a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs to their application. Please remove or cover any personally identifiable data such as social security numbers and birth year. 


Questions and Accommodations

If you have questions, need assistance with the application process, require an accommodation, or would like to request this posting in an alternative format, please contact Kristina Cox at employment@doh.wa.gov and referencethe assigned “DOH8749” recruitment number.


Technical Support

Reach out to NEOGOV directly at 1-855-524-5627 for technical support and login issues. 


Qualifications

This recruitment may be used to fill positions of the same job classification across the agency. Once all the position(s) from the recruitment are filled, the candidate pool may be used to fill additional open positions for the next sixty (60) days. 


Only applicants who follow the directions and complete the Application Process in-full will have their responses reviewed for consideration. 


Experience and education selected, listed, or detailed in the Supplemental Questions must be verifiable on the submitted applicant profile.

Date Posted
12/18/2025
Job Reference
DOH8749
Organization
Dept. of Health, Health Systems Quality Assurance (HSQA)
Location
Thurston County – Tumwater, WA
Category
Health Evaluator/Consultant
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