Consumer Protection Management Analyst

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Employee Benefits:

DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS). To learn more about all the benefits available to you as a DSHS employee and other DSHS opportunities for early career pathways, visit the DSHS Careers Page.

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Functional Title: Consumer Protection Management Analyst 
Job Title: Management Analyst V 
Agency: Dept of State Health Services 
Department: Consumer Protection 
Posting Number: 15240 
Closing Date: 04/07/2026 
Posting Audience: Internal and External 
Occupational Category: Life, Physical, and Social Science 
Salary Range: $7,015.16 - $11,864.50 
Pay Frequency: Monthly
Salary Group: TEXAS-B-27 
Shift: Day 
Additional Shift: Days (First) 
Telework:  
Travel: Up to 5% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 1100 W 49TH ST (RDM) 
Other Locations: Austin 
MOS Codes: 0510,0570,4502,4505,8016,8840,8852,8862,8870,11A,11Z,14FX,165X,171X,35PX,37A,37F,3N0X6,46A,612X,632X 
641X,70A,70D,70E,712X,732X,INF,IS,SEI13,SEI15,YN,YNS 
 
 

Under the direction of the Associate Deputy Commissioner, the Consumer Protection Division (CPD) Management Analyst supports the Division through the oversight or design, planning, management, and coordination of process improvement projects across a variety of division and agency functions. This individual will collaborate with internal and external stakeholders to help identify, develop, implement, and monitor the effectiveness of process improvement projects and will focus on increasing efficiency, improving the quality of operations, and eliminating processes that are redundant or do not add value.  

The CPD Management Analyst will perform highly advanced and/or supervisory (senior-level) administrative, operational, organizational development, and division policy work; including coordination, analysis, and project management functions related to division process improvement initiatives. May direct and approve the work of others. The Management Analyst will utilize process improvement practices such as process mapping, analysis, redesign, and implementation for assigned projects. This position will communicate effectively and will convey scope, purpose, and milestones of projects to stakeholders. This position will train to assist and serve as backup for the Division's Senior Policy Officer, Financial Analyst, Rules Specialist, and the Product Strategy & Management Director.

This position works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.

Essential Job Functions:  

(30%) Reviews CPD's organizational objectives, policies and practices, and provides consultation to CPD leadership. Performs highly-advanced and/or supervisory (senior-level) administrative, operational, organizational development, and Division policy work; including coordination, analysis, and project management functions related to Division process improvement initiatives. Applies process improvement methodologies, best practices and tools to proactively study, identify and resolve systemic issues that impede operational efficiency. Analyzes findings and data from internal audits or management reports and makes recommendations for implementation projects.  Directs such projects, as needed. Develops dashboards and Share Point sites to track processes and performance. Works with Section Directors throughout the Division to maintain workload models that assess current inspection frequencies, and staffing needs to maintain effective frequencies.  Develops innovative solutions to improve efficiency, reduce bottlenecks, and streamline daily operations. Designs, plans, manages, coordinates, and/or oversees process improvement projects across a variety of division and agency functions. Serves as analyst and project lead on process improvement projects involving complex business workflows and multiple stakeholders. Advises management on recommended system solutions and implementation plans. Provides training, quality assurance, evaluation and process standardization, as needed.

(25%) Manages process improvement implementation projects. Directs and approves the work of others as required by a project. Oversees, develops, compiles, and distributes project charters, schedules, status reports, process maps, memoranda, analyses, presentations, final reports and other assigned writing tasks.  Modifies forms and templates as appropriate. Develops executive briefing documents, issues papers, reports, and memoranda for executive decision making. Develops project-based operations or procedure manuals. Partners with Section Directors to develop, disseminate, and implement change management strategies to ensure process improvements are fully implemented and adopted.  Assists and serves as backup for the Division's Senior Policy Officer, Financial Analyst, Rules Specialist, and the Product Strategy & Management Director.  

(15%) Serves as analyst or project lead utilizing and directing Division resources to accomplish organizational improvement initiatives designed to break down silos, better connect similar functions, and
continuously improve the Division through continued transformation efforts. Identifies and recommends possible strategic initiatives to improve the Division. Identifies process improvement opportunities then develops and fields surveys within the Division to assess need and priority of process improvement opportunities. Develops a priority matrix and makes recommendations to management based on survey results.

(15%) Works in close collaboration with agency team members to identify necessary information and data to support identification, implementation, and monitoring of process improvement initiatives. Conducts operational monitoring of business processes and performance. Reviews and evaluates new or improved business and management industry best-practices for application to agency, programs, or operations.  Researches existing best practices across the agency. Serves as CPD representative on cross-agency and internal Division committees and work groups. 

(10%) Communicates gaps in process design and implementation to upper management and provides consultative support to Section Directors to assist with strategic objectives of improving processes and gaining efficiencies. Assists Associate Deputy Commissioner in completing and reviewing HR-related documents, training or other performance management reports to develop, communicate and implement professional development and organizational-improvement opportunities for staff. Compiles data and develops productivity, and other operational reports and studies. Interprets historical, current, and projected data to identify problems, causes, and areas for which procedural or system changes are indicated.

(5%) Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency's obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location. 

Knowledge, Skills, and Abilities:

Knowledge of effective regulatory processes and organization.
Knowledge of business process improvement methodologies (e.g., Lean Six Sigma, Theory of Constraints, Strategic Planning).
Knowledge of process design, monitoring, and evaluation techniques.
Knowledge of developing and monitoring key performance indicators.
Knowledge of organizational development and management practices.

Skill in mapping business processes.
Skill in effective communications, both verbally and in writing. 
Skill in developing information for public presentation.
Skill in public presentation.
Skill in synthesizing, analyzing, and evaluating highly complicated and technical information and translating it into clear and concise documents.
Skill in planning, business analysis, testing recommendations, tracking results, and best practices for project management.
Skill in developing operations or procedures manuals.
Skill in change management principles including understanding and motivating others, planning, and effective implementation.
Skill in working as a team member, learning others' job duties, and remaining flexible to serve the team as effectively as possible each day.
Skill in the use of a computer and applicable software.

Ability to identify needs and develop, maintain, and communicate policies and procedures accordingly.
Ability to create quality improvement recommendations, collaborate with management, and oversee implementation.
Ability to evaluate, analyze, and make innovative recommendations for program improvements that increase efficiency and/or improve the customer experience.
Ability to collaborate and develop effective professional relationships with coworkers and stakeholders.
Ability to perform complex operations in Microsoft Office Suite, including Excel and Visio.
Ability to anticipate needs and problems in advance and to apply critical thinking to identify and propose solutions. 
Ability to manage competing objectives in an ambiguous, fast-moving environment to achieve results.
Ability to serve as a backup for all essential, administrative support positions within the Division Office.

Registration or Licensure Requirements: N/A

Initial Selection Criteria:

REQUIRED:

Bachelor's degree from an accredited four-year college or university in a related field. 

Three years of experience in methods analysis, management, or organizational development. 

PREFERRED:

• Master's degree in a related field.
• 4+ years of experience managing process improvement projects.
• 2+ years of experience in managing process improvement projects in, or for, the healthcare, public health, non-profit, public service, government, and/or regulatory sectors.
• Project Management Certifications (e.g. Certified Associate in Project Management (CAPM), Project Management Professional (PMP), Lean Six Sigma belts).

Additional Information:

1. Applicants who fail to follow the written instructions in completing the State of Texas Employment Application may be disqualified.
2. PLEASE NOTE: Your application must be complete. It MUST contain dates of employment, job titles, name of employer, name of supervisor, current/final salary, specific reason for leaving, and a summary of experience that demonstrates you meet the initial selection criteria at minimum. Missing information may lead to disqualification.
3. RESUMES DO NOT TAKE THE PLACE OF THE REQUIREMENT TO ENTER ALL REQUIRED INFORMATION IN THE APPLICATION. Resumes attached and/or pasted into the resume field may not be considered equivalent to the State Application. Information on application must clearly state how applicant meets initial selection criteria in the summary of experience section of the application.
4. Flexibility in work hours may be required for this position. The position may be required to work extended hours.
5. NOTE: Applicant must be legally authorized to work in the U.S. without sponsorship.
6. Any employment offer is contingent upon available budgeted funds. The offered salary will be determined in accordance with budgetary limits and the requirements of HHS Human Resources Manual. Internal applicants are encouraged to check the HR manual for any potential changes to their current salary.
7. Consideration will also be given to known past job performance, if applicable, and prior work history.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified for this position. For more information see the Texas State Auditor’s Military Crosswalk at https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), DSHS will provide reasonable accommodation during the hiring process for individuals with a qualifying disability. If reasonable accommodation is needed to participate in the interview process, please notify the person who contacts you to schedule the interview. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747 or via email at HHSServiceCenter.Applications@ngahrhosting.com.

Salary Information, Pre-employment Checks, and Work Eligibility:

• The salary offered will follow DSHS starting salary guidelines. Any employment offer is contingent upon available budgeted funds.
• Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
• DSHS uses E-Verify. You must bring your I-9 documentation with you on your first day of work.  Download the I-9 form