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Compliance Supervisor (DOH/NMVH #15613)

Salary

 

$32.15 - $48.23 Hourly

$66,880 - $100,320 Annually

This position is a Pay Band C9

Posting Details

 
THIS POSTING WILL BE USED FOR ONGOING RECRUITMENT AND MAY CLOSE AT ANY TIME.  APPLICANT LISTS MAY BE SCREENED MORE THAN ONCE.  THIS POSTING MAY BE USED TO FILL MULTIPLE POSITIONS.

POSITION IS LOCATED IN TRUTH OR CONSEQUENCES, NM


The New Mexico State Veterans¿ Home is located on sixteen picturesque acres in Truth or Consequences, New Mexico. It provides long-term and skilled nursing services for honorably discharged veterans, their spouses, or parents of veterans killed in combat action. The facility has 131 nursing home, skilled-nursing living beds. Services for residents are provided 24/7, focusing on maintaining or improving their physical, mental, and psychosocial well-being under a personalized plan of care developed by licensed health professionals

Why does the job exist?

 
veterans¿ home to ensure adherence to federal, state, and local regulations, as well as internal policies and ethical standards. This position provides direct supervision of the Lead Compliance Officer and the Workers' Compensation/Resident Investigator. The Compliance Supervisor also serves as the lead for paralegal-supported lawsuits and compliance-related legal matters, playing a critical role in protecting resident rights, supporting regulatory readiness, and upholding the facility's mission of serving veterans with dignity and respect.

How does it get done?

 
Compliance Oversight & Program Management
Supervise and coordinate the daily activities of the Lead Compliance Officer and the Workers¿ Compensation/Resident Investigator.
Oversee the development, implementation, and ongoing monitoring of the facility¿s compliance program.
Ensure compliance with long-term care regulations, including those applicable to veterans¿ homes, resident rights, health and safety, and reporting requirements.
Monitor regulatory changes and ensure timely updates to policies, procedures, and operational practices.
Lead compliance audits, inspections, and internal reviews; track corrective action plans and ensure timely resolution.

Investigations, Reporting & Litigation Support
Provide oversight and direction for workers¿ compensation investigations and resident-related investigations, including incidents, allegations, and complaints.
Review investigative findings, reports, and recommendations to ensure accuracy, completeness, and regulatory compliance.
Serve as the lead compliance representative for all paralegal-supported lawsuits, claims, and compliance-related legal matters involving the facility.
Coordinate litigation support activities, including document collection, preservation, review, and response to subpoenas, grievances, and legal requests.
Act as the primary liaison between legal counsel, paralegal staff, regulatory agencies, and internal departments.
Ensure timely and accurate reporting to oversight bodies, regulatory agencies, and leadership as required.
Support legal counsel during audits, hearings, depositions, regulatory proceedings, and administrative actions.
Ensure confidentiality and proper handling of sensitive resident, employee, and veterans¿ information.

Policy Development & Training
Oversee the development, maintenance, and enforcement of compliance-related policies, procedures, and protocols.
Collaborate with department leadership to ensure policies align with regulatory standards and operational needs.
Support compliance training and education initiatives to promote ethical conduct, regulatory awareness, and resident
protection.

Quality Improvement & Risk Management
Identify compliance risks, trends, and systemic issues; recommend and implement corrective and preventive actions.
Participate in quality assurance and performance improvement activities.
Support organizational efforts to reduce risk, improve outcomes, and enhance resident care and safety.

Leadership & Collaboration
Provide leadership, coaching, and performance oversight for assigned compliance staff.
Serve as a compliance resource to executive leadership, managers, and staff.
Promote a culture of accountability, transparency, and ethical conduct throughout the facility.
Participate in committees, interdisciplinary teams, and meetings as assigned.

Who are the customers?

 
The primary customer are the brave men and women that answered our nations call, executed their duties and now are unable to live in their respective communities due to failing health.  This job will also support the widows of the service men and women to include parents that have lost children in combat (Gold Star Parents)

Ideal Candidate

 
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, creating forms, letters, reports, and other office procedures and terminology.
Knowledge of Sate of New Mexico Health regulations.
Knowledge of the NFPA Life safety code, ICC Fire and Building codes.
Knowledge of OSHA regulations and ADA requirements.
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Knowledge of principles and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Knowledge of cultural diversity.
Skills in effective communication & interpersonal relations.
Skill and ability to work under stress, in establishing and maintaining effective working relationships with co-workers & in identifying and defining problems and proposing resolutions
Skill & ability to communicate with residents tactfully and courteously. Must be sensitive and compassionate to residents¿ needs and wants.
Skill & ability to effectively communicate with supervisors, department team members/co-workers, staff from other departments, visitors, residents¿, and their families and do so in a professional and friendly manner, maintaining dignity and respect.

Minimum Qualification

 
Bachelor's degree in Occupational Health, Safety, or a related field such as Industrial Safety, Engineering, Biology, or Chemistry and two (2) years of experience in a risk management or a safety-related field (e.g., loss control, safety, and Worker¿s Compensation case management activities and workplace inspections). Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling six (6) years may substitute for the required education and experience.

Employment Requirements

 
Employment is subject to criminal background check pursuant to New Mexico Caregivers Criminal Screening Act, (Sections 29-17-2 through 29-17-5 NMSA 1978 and 7.1.9.1 through 7.1.9.11 NMAC) and is conditional pending results.

Must possess and maintain a valid New Mexico driver's license. 

Must possess and maintain a current Defensive Driving Course Certificate from the State of New Mexico or must pass and receive Defensive Driving Course Certification as a condition of continued employment.

Successful completion of the Health Insurance Portability and Accountability Act (HIPAA) training.

Must sign and observe confidentiality agreement.

Must be able to read, write, speak, and comprehend the English language.

Occasional travel for training & meetings and driving a State of NM owned motor vehicle may be required; Working hours may include weekends, holidays, overtime, and callback hours. Essential functions of the job and specific physical ability requirements will be available at the time of interview or may be obtained at the New Mexico Veterans' Home Human Resources office.

Working Conditions

 
Work is performed in an office setting within a long-term facility with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage. Walking throughout the facility and frequent communication and interaction with residents, staff, and the public.  Periods of walking, standing, bending pushing, pulling, lifting, and stretching for a variety of activities may be required.  Must be able to function under pressure and stressful situations Health hazards such as exposure to contagious viruses and diseases.  May also include routine exposure to public, fellow employees, and facility resident illness, stressful situation, and bodily fluids, as well as exposure to physical and/or verbal abuse. Occasional travel for training & meetings and driving a State of NM owned motor vehicle may be required; some lifting; extended hours to meet deadlines will be required. Working hours may include on-call, nights, weekends, holidays, overtime, and callback hours.  Essential functions of the job and physical ability requirements will be available at the time of interview or may be obtained at the New Mexico Veterans' Home Human Resources Office

Supplemental Information

 

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Agency Contact Information: Berna Garcia, (575) 894-4234, Email

For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

Bargaining Unit Position

 
This position is not covered by a collective bargaining agreement.

Date Posted
03/10/2026
Job Reference
161375
Organization
Department of Health, State of New Mexico
Location
Truth or Consequences, NM 87901
Category
Health Evaluator/Consultant
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