Compliance Assistant III

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Employee Benefits:

DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS). To learn more about all the benefits available to you as a DSHS employee and other DSHS opportunities for early career pathways, visit the DSHS Careers Page.

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Functional Title: Compliance Assistant III 
Job Title: Administrative Asst III 
Agency: Dept of State Health Services 
Department: Food & Drug 
Posting Number: 16124 
Closing Date: 05/23/2026 
Posting Audience: Internal and External 
Occupational Category: Office and Administrative Support 
Salary Range: $2,953.25 - $4,365.66 
Pay Frequency: Monthly
Salary Group: TEXAS-A-13 
Shift: Day 
Additional Shift:  
Telework: Eligible for Telework 
Travel: Up to 30% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 1100 W 49TH ST (RDM) 
Other Locations: Austin 
MOS Codes: 0100,0111,0170,3372,3381,4430,6046,15P,3F5X1,420A,42A,56M,68G,741X,8A200,AZ,LS,LSS,MC,PERS,PS,RP,SN 
YN,YNS 
 
 

Brief Job Description:

Under the direction of the Consumer Safety Section Branch Manager, Administrative Assistant III (Compliance Assistant III) performs senior level administrative support and technical program assistance work.  Coordinates work among Compliance staff, Legal (Policy and Enforcement) and other sections within Consumer Protection Division.  Monitors respondents/licensees who have been the subject of an enforcement action by the Department and take appropriate steps to identify those who do not comply with the terms of their order.  Communicate with agency staff, stakeholders, licensees, the public.  Responds to inquiries regarding technical program or administrative regulations, policies, and procedures.  Performs data entry of enforcement actions and related activities; and compiles and edits date for charts, graphs, and databases, and prepares summaries or reports regarding case tracking, trending of data, and quality control.  Other duties as assigned; serve in the Department's Disaster Response/Recovery and Support Operations in training exercises, drills and declared emergencies.  Works under limited supervision, with moderate latitude for the use of initiative and independent judgment.

Essential Job Functions (EJFs):

EJF 1. Coordinates work among Compliance staff, Legal (Policy and Enforcement) and other sections within Consumer Protection Division. Ensures documentation is provided to program attorneys, program staff and compliance staff by posting case documents on secured Department-approved sites prior to Compliance Review Committee (CRC) meetings.  Communicate with program staff to ensure complete files are provided for CRC meetings and promptly provides additional information to staff when required.  Schedules meeting and communicates CRC and Informal Conference times and places to Department Staff and Respondents.  Maintains confidentiality of case information and associated documents. (25%)

EJF 2. Monitors respondents/licensees who have been the subject of an enforcement action by the Department and takes appropriate steps to identify those who do not comply with the terms of their order.  Processes, monitors, and closes cases in accordance with established procedures, including making copies of documents, preparing case files, mailing documents, and data entry of enforcement actions and related activities into agency’s computer system and other required databases with proper codes.  Reviews disciplinary orders to determine requirements of the orders.  Tracks compliance and follows up with staff as needed for appropriate action against those who do not comply with the terms of their orders. (25%)

EJF 3. Communicates with agency staff, stakeholders, licensees, the public, and others.  Prepare routine and non-routine correspondence, using standard formats, and reviews them for accuracy.  Schedules meeting and informal conferences with Department staff, attorneys, licensees, and other parties.  (15%)    

EJF 4: Performs data entry of enforcement actions and related activities; and compiles and edits date for charts, graphs, and databases, and prepares summaries or reports regarding case tracking, trending of data, and quality control.  Assists with entering data and information into various databases, including Veresa, The DataBank, Adverse Action Record Sharing, and others. Maintains filing, record-keeping, and records management systems. (15%)

EJF 5: Responds to inquiries regarding technical program or administrative regulations, policies, and procedures.  Provides information to callers about information and documentation to bring to informal conferences.  Directs visitors or callers to the appropriate staff member for technical program or case questions.  Helps develop administrative and technical policies and procedures for the Compliance section. (15%)

EJF 6: Other duties as assigned; serve in the Department's Disaster Response/Recovery and Support Operations in training exercises, drills and declared emergencies.  May research, compose, design, or edit Compliance Section publications such as brochures, forms, and manuals. (5%)

Knowledge, Skills and Abilities (KSAs) 

Knowledge of office management principles, practices, and administrative procedures.

Knowledge of business grammar, syntax, and punctuation.

Knowledge of the Texas Public Information Act requirements.

Knowledge of Agency Records Retention requirements.

Skill in the use of electronic mail and database systems, the Internet, VERSA Regulation/VERSA Online, Microsoft Word, Excel, PowerPoint and Office software, and/or equivalent of each.

Skill in accurately entering data into a database.

Skill in accurately composing, typing, proof reading and editing correspondence, statistical reports, policies, procedures, and other documents.

Ability to use standard office equipment.

Ability to effectively, politely, and diplomatically deal with customers.

Ability to interpret policies, and procedures.

Ability to implement new systems and procedures and to evaluate their effectiveness.

Ability to establish and maintain effective working relationships with superiors, peers, and external customers.

Ability to communicate effectively, both orally and in writing.

Ability to research and organize complex technical information.

Ability to organize and establish work flow activities and prioritize tasks.

Ability to implement administrative procedures.

Ability to train others and to produce training materials.

Ability to work effectively as a team member in an environment of change.

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

High School Diploma

3 years experience related to office management principles, practices, and administrative procedures.
3 years experience related to interpreting rules, policies and procedures

3 years experience using computers and applications like spreadsheets, databases, fax and email

3 years experience interacting with customers  

Additional Information 

NOTICE TO APPLICANTS: DUE TO BUDGET CONSTRAINTS, PLEASE NOTE THE HIRING SALARY WILL BE AT THE BASE OF THE SALARY RANGE UNLESS THE APPLICANT IS INTERNAL, IN WHICH CASE A 7% SALARY INCREASE MAY BE APPLIED FOR A PROMOTION OR A 3.4% SALARY INCREASE MAY BE APPLIED WHEN THE APPLICANT IS IN THE SAME SALARY GROUP BUT DIFFERENT CLASS TITLE AND JOB CODE.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified for this position. For more information see the Texas State Auditor’s Military Crosswalk at http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx.

ADA Accommodations: 

In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection processes for qualified individuals with a disability. If you need assistance completing the online application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview. This position is required to work 8:00 am - 5:00 pm, Monday-Friday.

Salary Information, Pre-Employment Checks, and Work Eligibility:

The salary offered will follow DSHS starting salary guidelines. Any employment offer is contingent upon available budgeted funds.Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks. DSHS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified for this position. For more information see the Texas State Auditor’s Military Crosswalk at https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), DSHS will provide reasonable accommodation during the hiring process for individuals with a qualifying disability. If reasonable accommodation is needed to participate in the interview process, please notify the person who contacts you to schedule the interview. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747 or via email at HHSServiceCenter.Applications@ngahrhosting.com.

Salary Information, Pre-employment Checks, and Work Eligibility:

• The salary offered will follow DSHS starting salary guidelines. Any employment offer is contingent upon available budgeted funds.
• Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
• DSHS uses E-Verify. You must bring your I-9 documentation with you on your first day of work.  Download the I-9 form