CMIS Support Specialist

DSHS is committed to hiring skilled and dedicated individuals who share a passion for public health to pursue our vision of A Healthy Texas. If you are looking to make an impact and tackle new challenges, we encourage you to consider a career with us.

Employee Benefits:

DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS). To learn more about all the benefits available to you as a DSHS employee and other DSHS opportunities for early career pathways, visit the DSHS Careers Page.

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Functional Title: CMIS Support Specialist 
Job Title: Program Specialist IV 
Agency: Dept of State Health Services 
Department: Regional & Loc Dep Assoc Comm 
Posting Number: 15297 
Closing Date: 04/08/2026 
Posting Audience: Internal and External 
Occupational Category: Computer and Mathematical 
Salary Range: $4,583.33 - $5,833.33 
Pay Frequency: Monthly
Salary Group: TEXAS-B-20 
Shift: Day 
Additional Shift:  
Telework:  
Travel: Up to 20% 
Regular/Temporary: Temporary 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 1100 W 49TH ST (RDM) 
Other Locations:  
MOS Codes: 16GX,60C0,611X,612X,63G0,641X,712X,86M0,8U000,OS,OSS,PERS,YN,YNS 
 
 
 

Brief Job Description:

Under the Regional and Local Health Operations (RLHO) Information Systems (RIS) Manager, this position provides technical guidance and customer support for the DSHS statewide case management and case investigation system (CMIS), myInsight. The RIS group is responsible for project management and execution, ensuring information security and coordination with IT teams and the RLHO Analytics group to ensure maintenance and optimization of TxS2, CMIS, and Qualtrics. The RIS group is part of the Analytics and Information Management Unit within the RLHO Division. Our mission is to analyze and transform public health information that empowers stakeholders to make data-driven decisions and improve outcomes.

Essential Job Functions (EJFs):

This position is responsible for:

* Assessing existing CMIS/myInsight procedures, drafting clear guidance documents, and updating documentation.

* Leading user acceptance testing of system enhancements and making recommendations prior to implementation of changes in the production environment.

*Running reports and tracking tickets submitted to the CMIS/myInsight vendor and overseeing compliance with the service level agreements.

*Acting as subject matter expert for CMIS/myInsight and staying current on system functionality, modules, workflows and reports.

*Coordinating with others on quarterly vendor system upgrades to ensure compatibility with the DSHS’ instance of CMIS/myInsight.

Knowledge, Skills and Abilities (KSAs):

• Knowledge of information systems/technology processes and procedures.
• Skill in organizing and prioritizing workload and meeting deadlines for simultaneous tasks.
• Skill in supporting diverse teams to achieve desired results.
• Ability to operate information technology systems.
• Ability to effectively communicate, both verbally and in writing.
• Ability to translate technical information and communicate it to a non-technical audience

Registrations, Licensure Requirements or Certifications:

NA

Initial Screening Criteria:

• Graduation from a four-year college or university is required.
• 3 years of experience supporting IT projects, for example - coordination and collaboration in planning, development, implementation, and documentation of IT projects is required.
• 3 years of experience developing at least one of the following: program policies, procedures or manuals, is required.
• Experience with Microsoft Applications, including Word, Excel, Outlook, and PowerPoint is required. Experience with SharePoint and Visio is preferred.
• Experience in electronic health record systems or health information is preferred.

Additional Information:

This is a temporary position and expected to last up to November 30, 2027. Upon hire, the selected candidate will be required to sign a Temporary Employment Agreement indicating awareness that the employment status of the position is temporary.

All applicants must complete the pre-screening assessment to be considered. Answers on the pre-screening assessment must be supported by details on the applicant’s job application. Qualified applicants will be required to pass a skills test prior to being offered an interview.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified for this position. For more information see the Texas State Auditor’s Military Crosswalk at https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), DSHS will provide reasonable accommodation during the hiring process for individuals with a qualifying disability. If reasonable accommodation is needed to participate in the interview process, please notify the person who contacts you to schedule the interview. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747 or via email at HHSServiceCenter.Applications@ngahrhosting.com.

Salary Information, Pre-employment Checks, and Work Eligibility:

• The salary offered will follow DSHS starting salary guidelines. Any employment offer is contingent upon available budgeted funds.
• Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
• DSHS uses E-Verify. You must bring your I-9 documentation with you on your first day of work.  Download the I-9 form