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Case Manager



If you’re looking to be a part of a collaborative environment where your skills can make an impact, explore our current opportunities in creating a better future for public health.


About Harris County Public Health:

Harris County Public Health (HCPH) includes a network of more than 1,100 public health professionals working together to improve health outcomes for the third most populous county in the United States. HCPH provides a multitude of services such as medical and dental services, community programming, and health education for the approximately 2.3 million people in unincorporated Harris County. Through its core values of innovation, engagement, and health equity, HCPH strives to bring meaningful solutions to public health issues while keeping Harris County healthy and vibrant.


This is a grant-funded position.

Position Overview:
Under general supervision, the Case Manager acts as a trusted advocate for participants by conducting comprehensive assessments, developing and monitoring individualized care plans, and connecting them to essential community resources to help navigate barriers and achieve long-term success. Individuals in this role will be responsible for maintaining regular participant engagement, collaborating across internal teams and external partners, providing health education and outreach, and ensuring accurate documentation and reporting for program compliance.

The Case Manager is expected to possess knowledge of community resources and services that address social determinants of health, such as housing, employment, legal aid, addiction treatment, and mental health care, and be able to assess complex situations, prioritize competing needs, and implement appropriate interventions.

Duties & Responsibilities:
  • Intake Assessments: Conducts intake assessments and screenings to identify each participant’s needs, service level, and care priorities using a participant-centered approach.
  • Care Planning and Advocacy: Develops and monitors individualized care plans that integrate social determinants of health, while advocating for participants to make informed decisions about their health, emotional well-being, nutrition, and life skills.
  • Community Coordination: Collaborates with community organizations and public health programs to connect participants with appropriate services and resources.
  • Participant Engagement: Maintains consistent engagement with participants to ensure full utilization of available services through ongoing guidance and support.
  • Care Collaboration: Coordinates services across departments, community organizations, and stakeholders to ensure aligned efforts, information sharing, and the prevention of care gaps.
  • Documentation Management: Maintains timely, accurate records of participant interactions, services, and follow-ups to support program evaluation, surveillance, and compliance with confidentiality standards.
  • Health Education and Outreach: Educates participants and families on disease prevention, treatment options, and navigating the healthcare system while promoting public health services through outreach events.
Harris County is an Equal Opportunity Employer
https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx
 If you need special services or accommodations, please call (713) 274-5445 or emailADACoordinator@bmd.hctx.net.
This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.

Requirements

Education:
  • Bachelor’s degree from an accredited college or university majoring in Social Work, Human Services, Public Health, or a related field.
Experience:
  • At least two (2) years of experience in case management, care coordination, social services, or a related field.
Licensure/Certification:
  • Valid Texas Driver's License.
  • Possess or ability to obtain a Community Health Worker certification within 9 months of hiring.
Knowledge, Skills and Abilities:
  • Knowledge of community resources and services that address social determinants of health, such as housing, employment, legal aid, addiction treatment, and mental health care.
  • Knowledge of case record documentation standards and confidentiality regulations for maintaining accurate and compliant records.
  • Skill in using technology and software tools, including laptops, tablets, cell phones, and Microsoft Office Suite.
  • Skill in building rapport and trust with diverse populations, conducting strengths-based assessments, and motivating clients to actively participate in services.
  • Ability to engage and collaborate effectively with individuals from diverse cultural, social, and economic backgrounds.
  • Ability to manage multiple cases and priorities simultaneously while adapting to fast-paced, team-oriented environments.
  • Ability to advocate compassionately and persistently for participants' needs to ensure access to essential support and services.
  • Ability to assess complex situations, prioritize competing needs, and implement appropriate interventions.
Core Competencies:
Organizational Leadership
  • Understands the organizational mission.
  • Understands ethics and public good; is concerned with public trust.
  • Demonstrates respect for the opinions and beliefs of others
Collaboration
  • Contributes to an inclusive workplace where equity, diversity, inclusion, and individual differences are valued and leveraged to achieve the vision and mission.
  • Demonstrates a sense of responsibility for the success of the group.
  • Collaborates with others to improve quality and address needs.
Innovation
  • Ability to adapt to change.
Interpersonal Abilities/Personal Characteristics
  • Treats others with courtesy, sensitivity, and respect.
  • Behaves in an honest, fair, and ethical manner.
  • Assesses and recognizes own strengths and weaknesses.
  • Uses sound judgment.
  • Self-motivated.
  • Organizes and maintains work environment to allow for maximum productivity.
Communication
  • Communicates clearly and effectively, both orally and in writing.
NOTE:Qualifying education, experience, knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

Qualifications

Position Type and Typical Hours of Work:
  • This is a Full-Time | Grant-Funded position - 40 hours per week.
  • May be required to work outside of normal business hours (evenings and weekends) and in various settings, including participants' homes, community outreach locations, and office environments.
  • Travel within Harris County jurisdiction will be required for outreach efforts, transporting and meeting with participants, as well as training.
Work Environment:
  • This role is situated in a clinical office environment and traveling to patients' homes, where driving is required and the use of standard office equipment such as computers, phones, scanners, and filing cabinets is routine.
Physical Demands:
  • The physical demands associated with this job are moderate, involving activities that could require the application of physical effort, potentially involving the exertion of force weighing up to 50 pounds and long periods of standing.
Work Location:
  • Harris County Public Health: Health Prevention & Coordinated Care - 1111 Fannin St. Houston, Texas. 77002.
Employment may be contingent on passing a drug screen and meeting other standards.
 
Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.
Date Posted
12/22/2025
Job Reference
15500
Organization
Public Health Services, Health Prevention & Coordinated Care
Location
Harris County, TX
Category
Project/Program Management
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