Care Coordinator

 Pay Plan: [[custSubGroup]]

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Open Competitive Job Opportunity

Your Specific Responsibilities:

Join Team Duval.  At DOH-Duval, we work every day to protect, promote, and improve the health of our community. Join a team that values innovation, collaboration, and public service. Our programs are recognized across Florida for their impact and effectiveness, and we are looking for dedicated professionals who want to make a real difference. If you are passionate about creating healthier communities, your future starts here.

This position is a Health Services Analyst D for the Healthy Start program at the Florida Department of Health in Duval County (DOH-Duval). This position reports directly to the Health Consultant C SES. Healthy Start is a home visiting program that provides education and care coordination to pregnant women, families with infants and children under the age of three, and interconnectional women. The Health Services Analyst D serves as a member of the interdisciplinary Healthy Start team and provides care coordination to high-risk maternal and child populations. Responsibilities include providing education for health pregnancy and risk factors, screening for and referral to needed resources, and infant assessment and referral. The Health Services Analyst D performs these duties in the context of a client-centered service delivery model and in coordination with other professional team members. This is advanced-level work performing a variety of complex tasks under limited supervision while following Healthy Start Standards and Guidelines. The job requires extensive knowledge of counseling techniques and social work principles and practices. Incumbents may use skill in developing methods and procedures for special applications or functions.

Public Health Competency Domain 1: Analytical/Assessment Skills

Public Health Competency Domain 2: Policy Development/Program Planning Skills

Public Health Competency Domain 3: Communication Skills

Public Health Competency Domain 4: Cultural Competency Skills

Public Health Competency Domain 5: Community Dimension of Practice Skills

Contacts program participants in home or other community locations (to include the jail, domestic violence shelters). This position is responsible for providing case management/care coordination services via an approved curriculum to pregnant women, infants, and their families who have been determined eligible for participation in Healthy Start. This may include substance-using pregnant mothers and their substance-exposed newborns (SEN). The highest risk cases are clients with medical, mental health, or developmental delay conditions, as well as jail clients, those experiencing domestic violence, and Department of Children and Families (DCF) involved cases.

Provides program participants with pathway screenings based on Healthy Start Standards and guidelines, education, information, referrals, and assistance in accessing services. Explores local resources and meets with alternative service delivery providers to promote access to healthcare through community agency collaboration. Establish relationships with community agencies to facilitate referrals and ensure the effective coordination of service delivery to clients. Attends client case staffing as designated to include DCF, Care Team meetings (ICT calls with managed care organizations MCO), and other staff.

Documents all contacts and case involvement with clients and referral agencies in the Well Family System (WFS) for the purpose of follow-up and continuity of care. Completes Plans of Safe Care for all SEN cases. Completes administrative records and reports, as required. Completes assessments, Family Support Plans, progress notes, and referrals in accordance with Healthy Start Standards and Guidelines and DOH-Duval Protocol. Participates in outreach events promoting the Healthy Start program, including health fairs during traditional and non-traditional work hours.

Attend staff meetings, in-service training, and professional development sessions as required. Ensures accurate and timely submission of Employee Activity Records (EAR's), employee leave and attendance records, travel logs, monthly reports to assigned supervisors. Maintains a courteous and cooperative working relationship with clients, the community, and other internal and external customers.

Performs all other assigned duties as required.

Required Knowledge, Skills, and Abilities:

• Talking to others to effectively convey information
• Actively looking for ways to help people
• Understanding written sentences and paragraphs in work related documents
• Using logic and analysis to identify the strengths and weaknesses of different approaches
• Listening to what other people are saying and asking questions as appropriate
• Identifying the nature of problems
• Communicating effectively with others in writing as indicated by the needs of the audience
• Identifying the nature of problems
• Knowledge of maternal and child health
• Knowledge of the information and techniques needed to diagnose and treat injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures
• Knowledge of principles and processes for providing customer and personal services including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques
• Knowledge of the composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
• Knowledge of instructional methods and training techniques including curriculum design principles, learning theory, group and individual teaching techniques, design of individual development plans, and test design principles
• Knowledge of human behavior and performance, mental processes, psychological research methods, and the assessment and treatment of behavioral and affective disorders
• Computer skills in Microsoft Office, Excel, PowerPoint and similar

Qualifications:

Minimum:

• Valid driver’s License
• Must meet at least one of the following minimum qualifications per Chapter 6, Florida Statutes:
• A four‑year college degree in social sciences, a health‑related field (e.g., nursing, health education, health planning, health care administration), or social work
• An associate degree and licensure as a Registered Nurse (RN) plus at least three years of public health or maternal‑child health experience
• An associate degree and licensure as a Licensed Practical Nurse (LPN) plus at least four years of public health or maternal‑child health experience
• Completion of two years of college plus at least three years of public health or maternal‑child health experience
• Must have 6 months of case management experience working with children and families or have at least 6 months of home visitation experience
• Willing to physically come in the office daily and perform field work

Preferred:

• Bilingual

Florida Department of Health Mission, Vision, and Values: 

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Florida Department of Health in Duval County

Healthy Start Program

921 N. Davis Street

Jacksonville, Florida

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits.
• Nine paid holidays and one Personal Holiday each year.
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com).

• Flexible Spending Accounts.
• Tuition waivers.
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflect our appreciation for the dedication devoted to protecting our country.    

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.