Business Technology Liaison (Administrator III)

About this position:

The Colorado State Public Health Laboratory performs more than three million tests a year—detecting outbreaks, identifying environmental contaminants, screening every newborn in the state, and standing ready for bioterrorism or chemical threats. We’re hiring a Business Technology Liaison (Administrator III) to power the technology backbone that makes all of that possible. This is not routine IT support. This is high-stakes, mission-critical infrastructure. You will serve as the laboratory’s primary technology authority and liaison to the Office of Information Technology (OIT), ensuring systems are secure, compliant, modern, and relentlessly reliable.

In this role, you own the lab’s technology ecosystem—governance, service management, escalation, budgets, procurement, contracts, lifecycle planning, and modernization strategy. You analyze service desk trends before they become failures. You escalate smartly and decisively. You manage vendor relationships with authority. You coordinate connectivity and data risks related to laboratory instruments and ensure system onboarding or replacement never disrupts testing operations. You represent the lab in statewide governance bodies and shape enterprise decisions that directly affect public health operations. When technology falters, you are the calm, strategic force that restores order.

We’re looking for a decisive, enterprise-minded leader who understands governance, can negotiate across technical and executive audiences, and thrives where operational precision meets strategic vision. You balance compliance with innovation, cost with capability, urgency with discipline. This is a visible, influential role in a mission-driven environment where your judgment protects communities statewide. If you want to modernize critical infrastructure and be the connective tissue that keeps public health running, this is your seat at the table.

What you will be doing:
This position serves as the primary technology liaison for the CDPHE Laboratory, ensuring the reliable, secure, and efficient operation of information technology systems that support critical laboratory functions. The role bridges laboratory business needs with Office of Information Technology (OIT) and the CDPHE Office of Business Technology services by coordinating technology support, managing technology inventories and budgets, overseeing vendor relationships, and leading laboratory-wide technology initiatives.

OIT Liaison and Laboratory Technology Operations 
Provides comprehensive laboratory IT leadership by ensuring governance and compliance with OIT standards; managing service delivery, issue resolution, and performance monitoring; overseeing technology assets, budgets, procurement, and contracts; supporting application implementation and modernization; and coordinating technology and connectivity considerations for laboratory instruments to ensure reliable, secure, and forward-looking operations. 

• IT Governance, Compliance & Representation 
• Service Management, Issue Resolution & Performance Monitoring
• Technology Asset Management & Lifecycle Planning (Non-Instrument) 
• IT Financial Oversight, Procurement & Contract Management 
• Laboratory Instrument Technology Coordination (Non-Owner Role) 

Laboratory Wide Technology Project Coordination 
Coordinates and represents laboratory technology operations to ensure secure, reliable, and efficient systems by managing inventories and improvement initiatives; serving as an escalation partner for complex issues; supporting enterprise technology governance; and collaborating with instrument integration partners to anticipate, mitigate, and prevent technology connectivity, and data risks associated with instrument onboarding and replacement.

• Coordinates laboratory-wide technology inventories, initiatives, and improvement efforts to ensure reliable, secure, and efficient technology operations.  
• Serves as the escalation point for complex or cross-cutting technology issues and works closely with the Information Technology Director to resolve problems affecting departmental technology support. 
• Supports department-wide technology governance bodies and represents the laboratory in statewide technology workgroups to ensure alignment with enterprise standards and initiatives. 
• Coordinates with the Instrument Integration Specialist to evaluate and communicate downstream technology, connectivity, and data risks associated with aging, replacement, or newly acquired instruments. 
• Supports cross-functional planning and mitigation efforts to ensure instrument replacement or onboarding does not disrupt laboratory systems, data flows, or testing operations.

Residency Requirement:

This posting is only open to residents of the State of Colorado at the time of submitting your application. 

Class Code & Classification Description:
 
H1B3XX ADMINISTRATOR III

Minimum Qualifications:

Experience Only:

Six (6) years of relevant experience* with information technology,  data system analysis or systems-level project management, business process analysis, system integration services, or similar experience. 

OR

Education and Experience:

A combination of related education** in data science, information technology, business administration or a related field and/or experience* with information technology,  data system analysis or systems-level project management, business process analysis, system integration services, or similar experience.  equal to six (6) years.

*This experience must be substantiated within the Work Experience section of your application.  "See Resume" will not be accepted.  In addition, part-time work will be prorated.  
**A copy of your transcripts must be submitted at the time of application. Unofficial transcripts are acceptable. Late transcripts will not be accepted.

NOTE: Click on the link here How to Applyto submit a complete application that documents your work history giving details of your qualifications, including how your experience aligns with the minimum and preferred qualifications for this position when listing your work history.

PREFERRED AND ESSENTIAL COMPETENCIES:

The preferred experience, competencies and abilities are highly desirable for this position and will be considered in selecting the successful candidate.

• Well-developed problem solving and decision making abilities.
• Relevant years of State service shall be considered.
• Models high standards of honesty, integrity, trust, openness and respect for individuals.
• Ability to work well independently as well as in/with a team.
• Speaks and writes clearly and concisely; expresses information to individuals and groups effectively.
• Knowledge and ability to provide a unique level of coordination, subject matter expertise, technical assistance and leadership to the division and its external customers on critical program, process and policy direction.
• Experience with and knowledge of systems-level project management or business process analysis.
• Proficient understanding of data systems, integration and analysis techniques
• Ability to design new business processes based on legislative directives, matched to the appropriate technology platform.
• Knowledge and ability to anticipate business needs and directly influence business-critical decisions by division management to define and establish future system design and workflow.
• Ability to serve as a technical liaison between Water Quality Control Division staff (business users) and the Office of Information Technology (OIT). 
• Skill in working with a variety of stakeholders, data managers, and vendor employees.
• Amazon Web Services platform experience
• Knowledge of development languages such as C#, JavaScript.

Conditions of Employment:

• Pursuant to CDPHE policy, a background check is required for all positions at CDPHE 
• Must be available in the event of an emergency, (e.g., bio-terrorist attack, chemical attack, disease outbreak or all hazards) and be required to report to work immediately at the regular or alternate location. During this time, travel restrictions may be in place.
• Must be available in the event of the activation of the Continuity of Operations Plan (COOP) and be required to report to work immediately at the regular or alternate location. During this time, travel restrictions may be in place.
• Hybrid Position

Appeal Rights:

An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.

As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director.

Review of the completed, signed and submitted appeal will be timely on the basis of written material submitted by you, using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email at dpa_state.personnelboard@state.co.us within ten (10) calendar days from your receipt of notice or acknowledgement of the Department’s action.

For further information on the Board Rules, you can refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov/board-rules.

A complete application packet must include:

1. A complete application that documents your work history giving details of your qualifications, including how your experience aligns with the minimum and preferred qualifications when listing your work history.
2. A copy of your transcripts if you are using education to meet the minimum qualifications. (unofficial copy acceptable)
3. If you are a veteran, attach a copy of your DD214 to your application 

The Selection Process:  

1. Part of, or all of, the comparative analysis for this position may be a structured application review, which involves a review of the information you submit in your application by Subject Matter Experts (SMEs) against the preferred qualifications. 
2. A top group, up to six (6) candidates, will be invited to schedule an interview with the hiring manager.

E-Verify:  CDPHE uses e-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.ADAAA Accommodations:The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them.  Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law. The Colorado Department of Public Health and Environment is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Dan McKenna, at daniel.mckenna@state.co.usor call 303-692-2060, option 5.

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