Billing Analyst

Are you looking for a meaningful career that combines analytical expertise with community impact? Do you want to play a key role in ensuring public health services are accessible and accurately funded?

As the Billing Analyst with the Maricopa County Department of Public Health (MCDPH), you will oversee, coordinate, and analyze daily billing operations to ensure the accurate and timely processing of claims, payments, and account reconciliations. In this role, you will serve as the subject-matter expert on billing procedures, act as a liaison between the billing company and MCDPH, and ensure compliance with federal, state, and payer regulations. You will also mentor and support staff with billing questions to better serve the residents of Maricopa County. Strong communication and collaboration skills are essential, as this role partners closely with providers and administrative teams to support documentation, training, and workflow efficiency, ultimately providing better outcomes for the residents of Maricopa County.

Consider applying for our Billing Analyst role TODAY!

Please note that the primary work location for this role is in-person at the Roosevelt Clinic (1645 E. Roosevelt St., Phoenix, AZ 85006). Travel to the Public Health Administration Building (4041 N. Central Ave., Phoenix, AZ 85012) may be required.

About Us

Come work for the Maricopa County Department of Public Health, the 3rd largest health jurisdiction in the U.S.! MCDPH’s mission is to increase the quality of life for our residents by collaborating with the community to develop and implement strategies, programs, and services addressing the emerging and changing needs of public health. We aim to serve Maricopa County residents with a focus on impact and a data-driven approach to our work. We value our staff's unique skills and differences, as well as the varied experiences and disciplines we represent. Together, we are working towards our vision of creating a healthy, thriving Maricopa County for all.

Proud to Offer

• Work with a greater purpose

• Tuition reimbursement

• Exceptional work-life balance

• Opportunities for growth and development within Maricopa County

• Low-cost, high-value healthcare for you and your qualifying dependents

• Child care benefits, including access to our on-site center, Maricopa County Kids Club, dedicated to serving Maricopa County families

• Paid vacation, sick time, and parental leave

• Extensive wellness program, including an incentive

• Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring a 12% monthly contribution rate that includes a 100% employer match on Day 1

• Want to learn more about the County’s Qualifying and Compensation Philosophy? Follow this link to learn more!  Work With Us | Maricopa County, AZ

We Require

• Two years of professional analytical experience and healthcare, finance, billing, and public health experience

• Bachelor’s Degree in public administration, finance, or a relevant field

• Post-secondary education may substitute for the experience requirement on a year-for-year basis

Other Requirements

• Must possess or have the ability to obtain a valid Arizona driver’s license by the time of hire

• Employee must have reliable transportation, may have to travel to another location if coverage is needed

• Within one month of hire, all employees will be required to provide evidence of immunity or receive immunizations for vaccine-preventable illnesses for any position within the Maricopa County Department of Public Health; required immunizations include MMR (measles, mumps, rubella), Tdap (whooping cough and diphtheria), Varicella (chickenpox), and annual Influenza; some positions require a Hepatitis B vaccine and/or a Tuberculosis test

We Also Value

• Bilingual skills in English/Spanish

Job Contributions

• Serve as a subject matter expert and point of contact for billing issues, including developing a relationship with vendors related to billing issues

• Analyze and provide guidance, training, and performance feedback to ensure staff effectiveness and development

• Develop and maintain billing policies, procedures, and documentation standards, including eCW billing configuration role, fee schedules, CPT codes, modifiers, templates, claim scrubbing, automate rule engines, etc. Conduct and provide analysis along with recommendations to department leadership

• Develop and maintain reports, metrics, and participate in special projects as needed to support this activity for the department and its leadership

• Audit billing records for accuracy and identify trends or areas needing process improvement

• Analyze, manage, and monitor claim denials, rejections, and adjustments; ensure timely follow-up and resolution

• Collaborate with compliance, finance, and program managers to address billing discrepancies and implement corrective actions.  The program’s budget must be kept in mind, considering language line, taxi scheduling, labs, etc.

• Manage patient and payer billing inquiries, ensuring excellent customer service and accurate communication.  This will require a review of sensitive EOBs that are typically sent for billed services

• Maintain up-to-date knowledge of billing codes (CPT, HCPCS, ICD-10) and reimbursement procedures

• Ensure billing practices align with federal and state regulations, HIPAA requirements, and organizational policies

• Stay informed about regulatory changes affecting billing and reimbursement processes

Working Conditions

• Work is predominantly performed indoors in a high-volume, clinical office setting while interacting with a diverse population and working in a team environment. Requires walking or standing to a significant degree

• Must be able to lift up to 20 lbs. occasionally, 10 lbs. frequently, or negligible amounts constantly

• Must be able to participate in emergency response training as scheduled and be available to respond as directed in the event of a public health emergency