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Assistant Credentialing Manager (HSC 3) DOH8755



This is a full-time, permanent Health Services Consultant 3 (HSC 3) appointment within Heath Systems Quality Assurance, Office of Customer Services, located at our Tumwater, WA DOH office. 


This Health Services Consultant 3 (HSC 3) position functions as an assistant credentialing manager of a statewide health program within the Office of Customer Services. Credentialing assistant managers support the department’s mission by implementing policies and procedures to issue credentials only to qualified providers, emergency medical services, and facilities.  


This senior level position supervises one section in the Office of Customer Services Credentialing Section and controls the daily operations of the credentialing team. As an assistant credentialing manager, they identify and recommend ways to improve the operating efficiency of the team and the Credentialing Section as a whole. This position is also required to carefully balance access to care and patient safety through the credentialing process.


The Health Systems Quality Assurance’s (HSQA) top priority is to protect and improve the health of people in Washington State. We do this by helping to prevent injuries, develop health systems and improve patient safety. 


The Office of Customer Services’ credentialing program provides statewide credentials for more than 80 types of professions, and annually provides services to over 380,000 health care providers and for over 7,000 facilities. Health provider licenses and credentials are considered health service delivery products that are critical resources to the public health delivery system.  Individual providers, federal agencies, employers, hospitals, and insurance companies rely upon these products for the provision of health care services to the public. 


Key Responsibilities Include

Implements the credentialing process of health care professions and facilities. Tasks include but are not limited to:

  • Develops and implements policies and procedures for the licensing of qualified healthcare providers,
  • Determines if there is a risk of compromising patient safety. Ensures that access to care and patient safety is carefully considered and balanced.
  • Identifies and reports all adverse credentialing concerns to the Credentialing Manager or Executive Director.
  • Develops and implements procedures and processes for exception applications that do not meet standards for certification based on an applicant’s history, background, failure to meet standard of care qualifications for a profession or facility.
  • Assures background checks are conducted according to state and federal regulations and while maintaining confidentiality.
  • Supervises one Credentialing Unit team that provides health services to the public. Assigns and reviews work of employees providing health regulation to the public. Identifies training, mentoring, and coaching needs based upon observed performance and review of work.
  • Creates plans for staff training to build capacity and offer opportunities for professional growth and development, while meeting business and customer service needs.


Why Join Us?

  • Impactful Work: Develop and improve health policies and procedures to ensure timely and thorough review and verification of provider applications.  
  • Collaborative Environment: Work as part of a team to identify credentialing trends and changes, realign work processes and conduct staff training to meet forecasted business needs.
  • Growth Opportunities: Coordinate projects, clarifying roles and responsibilities while balancing the needs of customers and developing strategies to achieve goals.


Ready to make a difference? Apply now and become a part of a mission-driven team dedicated to improving the effectiveness and efficiency of credentialing services to the public!


Location and Flexibility 

Join our onsite team to collaborate directly with colleagues and be part of our dynamic workplace environment. This position requires working onsite and in-person at our Tumwater, WA DOH office. 


Required Qualifications 

You must meet the option provided and any additional criteria listed. Experience may have been gained through paid or unpaid activities. Please ensure any relevant experience defined below is outlined in your cover letter, resume, and/or applicant profile. 


Five (5) or more years of experience in a health profession or facility credentialing program. To include experience in the following:

  • Implementing credentialing processes and procedures in a regulatory environment that implement state statutes;
  • Applying commonly-used concepts, standards, and practices within a particular field of credentialing; and,
  • Solving problems within a complex regulatory system and addresses customer complaints.  

AND

A year or more of experience providing subject matter technical expertise and quality review of work products using the division’s licensing database.

AND 

Minimum one year of supervisory or lead experience, preferably in a health services program.

AND

Six or more months’ experience, and an ability to use computer software as follows:

  • Word processing software, such as Microsoft Word, to create, format, edit, preview, print, and save documents.  Use of standard functions to select, edit, copy, paste, format, and spell check text.
  • Electronic communications and calendar programs, such as Outlook, to compose, send, and respond to electronic mail, and coordinate schedules and schedule meetings.


As well as the following knowledge, skills, abilities, and competencies:

  • Ability to learn, retain, and apply new information regarding procedures, rules, policies and requirements for credentialing multiple health care professionals. Able to stay current with, and be able to explain HSQA credentialing processes and procedures, applying commonly used concepts, practices, and procedures within a particular field of credentialing.
  • Ability to work under pressure to meet strict guidelines, while maintaining the integrity of the guidelines.
  • Ability to recognize performance indicators and make recommendations and action plans for performance improvement.
  • Ability to work within a secure work environment with highly sensitive and confidential materials.  
  • Ability to work independently with little supervision.


After a conditional offer of employment, a criminal history background check will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.


Preferred/Desired Qualifications

  • Two or more years of experience reviewing documents and taking appropriate action based on an analysis of the information. 

  • Bachelor’s degree or higher education.


Benefits and Lifestyle

We prioritize your work-life balance and offer one of the most competitive benefits packages nationwide, tailored to support your lifestyle. Discover more about "Why DOH" by visiting Work@Health.


We are the Washington State Department of Health (DOH)

At DOH, we safeguard public health in an ever-evolving world. Through collaboration with local health jurisdictions and state, federal, and private partners, our programs, and services impact every Washingtonian and visitor daily. We're driven by Equity, Innovation, and Engagement, as outlined in our Transformational Plan for the future of Washington health.


Conditions of Employment:


I am prepared, with or without accommodation, to do the following:

  • Commit to a full-time 40-hour, 8am – 5pm workweek schedule.
  • Communicate through applications such as MS Teams and MS Outlook, and by phone while working remotely.
  • Adjust my work schedule occasionally to align with business needs, which may entail working evenings and weekends.
  • Perform my job duties either remotely from home or in person, on a drop-in basis, at the designated DOH site location. 
  • Occasional travel may be necessary, sometimes requiring overnight stays or trips out of state. 
  • Legally drive a vehicle or arrange alternative transportation for state business.
  • Engage in emergency response exercises and high-priority assignments as assigned during emergency events. 


APPLICATION DIRECTIONS:

To apply, click "Apply" and complete the application. Attach your resume, and cover letter. In your Applicant Profile, include at least three professional references (including a supervisor, a peer, and someone you’ve supervised or led, if applicable). Please do not include private information such as social security number or year of birth.


Make sure to document your years of experience, skills, and abilities as listed in the qualifications section of this job posting.


Attach only the following:

  • Resume
  • Cover letter
  • 3 or more professional references, if not included in your applicant profile
  • DD-214 (if applicable)


Veterans Preference: Applicants wishing to claim Veterans Preference must attach a copy of their DD-214 (Member 4 copy), NGB 22, or a signed verification of service letter from the United States Department of Veterans Affairs to their application. Please remove or cover any personally identifiable data such as social security numbers and birth year


Do not include or attach the following – these documents will not be reviewed:

  • REMOVE personal photos – do not submit any documents containing personal photos. 
  • Transcripts (unless specifically requested in the Application Directions)
  • Certifications or diplomas
  • Projects or portfolios
  • Letters of recommendation


Equity, Diversity, and Inclusion:   We regard diversity as the foundation of our strength, recognizing that differing insights and abilities enable us to reflect the unique needs of the communities we serve.  


DOH is an equal-opportunity employer. We prohibit discrimination based on race/ethnicity/color, creed, sex, pregnancy, age, religion, national origin, marital status, the presence or perception of a disability, veteran’s status, military status, genetic information, sexual orientation, gender expression, or gender identity. 


Questions and Accommodations: If you have questions, need assistance with the application process, require an accommodation, or would like to request this posting in an alternative format, please contact Kristina Cox at employment@doh.wa.govand reference DOH8755.


Technical Support: Reach out to NEOGOV directly at 1-855-524-5627 for technical support and login issues. 



Qualifications

This recruitment may be used to fill positions of the same job classification across the agency. Once all the position(s) from the recruitment are filled, the candidate pool may be used to fill additional open positions for the next sixty (60) days. 


Only applicants who follow the directions and complete the Application Process in full will have their responses reviewed for consideration. 


Experience and education selected, listed, or detailed in the Supplemental Questions must be verifiable on the submitted applicant profile.

Date Posted
12/04/2025
Job Reference
DOH8755
Organization
Dept. of Health, Health Systems Quality Assurance (HSQA)
Location
Thurston County – Tumwater, WA
Category
Health Evaluator/Consultant
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