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Advanced EHR Support Analyst

Public Health — Seattle & King County's Administrative Services Division is seeking interested applicants to fill a Career Service vacancy as an Advanced EHR Support Analyst (Functional Analyst III) within our Compliance, HIRRMS, and Epic Support Section (CHESS). This position is a unique opportunity within Public Health to be a member of a team who manages and supports Epic in multiple divisions in Public Health’s direct treatment services in more than 30 locations, some of which operate 24 hours a day, seven days a week. Some of these divisions are Community Health Services (CHS), Jail Health Services (JHS) and Prevention. The selected candidate will integrate King County's Equity and Social Justice principles into the daily functions of this position.

This posting will create a list of qualified candidates that may be considered for selection of additional vacancies of the same position type over the next 6 months.


Position Summary

As an Advanced Electronic Health Record (EHR) Support Analyst you will be responsible for mentoring and being a resource to other Functional Analysts in the section. and providing support to end users on the most complex and non-routine issues, providing consultation and project management to support new system-related projects, clinic innovation and best practice development and initiatives, develop quality assurance standards, develop training plans and monitor the need for training. Incumbents will apply their knowledge of complex clinic workflows and computer operations to support and maintain the system and its users. This position will play a key role in customer satisfaction by providing the highest level of customer service, maintaining quality standards, and playing a key role in system implementation and maintenance activities. 


Background

The Epic Support Team is a diverse team providing essential infrastructure that supports and provides training to hundreds of Epic end users in Electronic Health Records for multiple divisions in the Public Health department. The Epic support team is part of the CHESS section which provides essential infrastructure that supports the department in achieving its mission: health care compliance, privacy and security of client health information including HIPAA compliance, health information management, risk management, public disclosure, release of health care information, records management, and the development process for department policies.

Public Health – Seattle & King County ("PHSKC",  "Public Health", or "the department") is the Public Health Department for King County, Washington which includes 39 cities, including the City of Seattle, and unincorporated areas. Public Health is one of the largest metropolitan health departments in the United States with about 1,600 employees. The department serves approximately 2.3 million people of King County who reside in urban, rural, shoreline, foothill, and mountain communities with distinct environments and unique public health needs. King County is an international port of entry, welcoming nearly 40 million visitors annually. Over 100 languages are spoken by King County residents.

Commitment To Equity and Social Justice
Named after Dr. Martin Luther King, Jr., one of the most influential civil rights leaders in our nation's history, King County is a vibrant international community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the traditions of many cultures.

The county government has a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all – in our workplaces and our communities. With this commitment, King County has adopted a pro-equity agenda to advance regional change and ensure that residents from all communities are incorporated into our emergency planning and public outreach efforts.

We recognize that structural racism consists of principles and practices that cause and justify an inequitable distribution of rights, opportunities, and experiences across racial groups. Since declaring Racism is a Public Health Crisis in June 2020, King County and Public Health committed to being intentionally anti-racist and accountable to Black, Indigenous and People of Color communities.

To learn more, please visit: http://www.kingcounty.gov/elected/executive/equity-social-justice.aspx. 

Work Schedule
Monday through Friday, between core business hours of 7:00 am to 6:00 pm, 40 hours per week and may be required to work outside of the normal business hours. This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA), and is not overtime-eligible.

Work Location
Chinook Building – 401 5th Avenue, Suite 1200, Seattle, WA 98104. The need to travel to other King County locations may be required.

Remote and Onsite Work

The Epic Support team works in a hybrid model, with days in the office as well as telecommuting. The ratio of remote to onsite work will be dependent on business needs and is subject to change. 


Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.


King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will join an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment. Employees will be provided with a County-issued laptop and must maintain a home workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours.

Requirements

  • Assign, review, and approve work of other Functional Analysts in the section.
  • Perform health application support including complex problem analysis and resolution on the phone, in person, and via email.
  • Consult with Program Leaders from across the Department on workflow optimization and best practice development, both remotely and onsite at various clinics.
  • Perform limited project management, lead and assist with new application implementation, functionality, upgrades, and enhancements.
  • Assign and quality assure new user account builds and offboarding requests to ensure accuracy and timely completion.
  • Work with Division Administrators, King County IT, and other system owners to ensure new users are built appropriately in Epic.
  • Facilitate development of module-specific job aids and update training materials.
  • Assess and coordination of training needs for programs and facilitate employee training.
  • Assist in the development of and monitor quality assurance standards.
  • Prepare system documentation and develop reports.
  • Assign testing for new builds, maintenance/workflow changes, and upgrades.
  • Author and deliver written communication to end users such as alerts for system issues, resolutions, and monthly changes to Epic.
  • Other duties as assigned.

Qualifications

Our ideal candidate will demonstrate the following (Minimum Qualifications):
  • At least 6 months of experience as an Electronic Health Record Analyst, demonstrating the ability to perform the job duties above.
  • Demonstrated ability to independently prioritize multiple needs from customer reported issues and vendor communications while recognizing critical issues.
  • Ability to quickly adapt to multiple levels of change and assist programs with change management.
  • Advanced knowledge of security, privacy, access levels, ancillary equipment management, and integrated software.
  • Knowledge of organizational business practices, workflow analysis, business systems design, and process re-engineering.
  • Experience with end-to-end and component testing including interfaces.
  • Ability to prioritize, delegate, assign, check, and approve work assignments.
  • Demonstrated commitment to customer service and collaboration, including the ability to establish and maintain effective relationships with customers and being responsive to requests and concerns.
  • Demonstrated skill in analysis and problem solving, discovering root cause, and producing fully developed quality recommendations to decision makers.
  • Willingness to examine new solutions to any problem.
  • Demonstrated ability to effectively communicate verbally and in writing to a wide range of individuals, including customers across the organization and to explain technical concepts in non-technical language.
  • Demonstrated skill at working collaboratively, creating relationships, and building trust and rapport with others.
  • Ability to take initiative to complete necessary tasks, improvements, meet deadlines and accountability for producing timely and high quality work products.
  • Work in a sometimes-high pressure environment while maintaining composure.
The most competitive applicants will have the following experiences and qualifications (Desired):
  • Experience with Epic or OCHIN/Epic.
  • Experience with clinical terminology.
  • Knowledge of clinic and operational workflows and workflow development.
  • Advanced experience working error pools or work queues.
  • Experience in running live daily operational reports and using/developing reporting tools.
  • Experience in system development and testing including both applications and interfaces.
  • Advanced knowledge of computer operations.
  • Experience working in Public Health, particularly clinic operations and/or multiple programs and services in any setting.

To Apply
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request an accommodation or assistance in the application or assessment process or if you have questions, please contact the recruiter listed on this job announcement.


Who May Apply

We welcome applications from all qualified applicants. We value diversity, diverse perspectives, life experience, and encourage people of all backgrounds to apply.


Application Process

The following items are required to be considered for this vacancy:

  • NEOGOV Job Application (The responses on your job application should be thorough and complete and will be used in the screening process)
  • Supplemental Questions (The responses to the supplemental questions should be thorough and complete and will be used in the screening process)

(Please note: Cover letters, resumes, and additional attachments will not be reviewed as part of the evaluation process if not outlined as a required application material as outlined above).
 
Your application may be rejected as incomplete if you do not include the relevant information in your application. Cover letters and/or resumes are not accepted in lieu of a completed application. Applications and/or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted.
 
Contact
If you have questions or would like more information about the application process, please contact Falisha Forgash, HR Analyst at fforgash@kingcounty.gov.
 
Union Membership 
This position is not represented by a labor union.
 
Necessary Special Requirements

  • The selection process may include evaluation of application materials and supplemental questions, interviewing, and testing. You must completely fill out the application with your relevant education and work experience.
  • The selected candidate must be able to provide proof of Basic Life Support (BLS)/CPR. (if applicable)
  • The selected candidate must be able to pass a thorough background investigation and Pre-employment Physical, but findings may not necessarily disqualify an applicant for employment. (if applicable)
  • For more information on our selection process, please refer to www.kingcounty.gov/depts/health/jobs/hiring. For tips on interviewing, please visit https://www.kingcounty.gov/~/media/audience/employees/learning-and-development/Interview_Tips.ashx?la=en. 
  • Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law.
  • Public Health – Seattle & King County relies on office automation (Microsoft Office) and web-based enabled tools, therefore candidates must be proficient and comfortable with computer use to perform functions associated with on-going work.
  • Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time and obtaining required immunizations.
  • Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health – Seattle & King County positions.
  • When Public Health responds to an emergency, and in accordance with relevant CBA language and/or KC policy and procedures, we may assign duties outside your regular job description. This may involve responding at any time, including nights and weekends, with possible deployment to locations other than the department. 
  • If you need a disability accommodation in the application or testing process, please call the contact number listed on the job announcement.


Forbes recently named King County as one of Washington State's best employers.
 

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

 

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.


King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

Date Posted
11/21/2025
Job Reference
2025FF25866
Organization
DPH - Public Health, Administrative Services
Location
King County, WA
Category
Administrative
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