Administrative Support Assistant 3

The Iowa Department of Health and Human Services (HHS), Child Support Services (CSS), has a wonderful opportunity as an Administrative Support Assistant 3 in Sioux City, IA.  At CSS, we help the families of Iowa successfully navigate and understand the importance of providing both financial and emotional support for their children and build relationships with the parents to ensure they are successful.   If you are a highly motivated and organized individual with a passion for helping others, this job is for you!

Hours, Work Location and Requirements:

This is a full-time opportunity, Monday – Friday with typical hours being from 8:00 AM - 4:30 PM.  Upon successful completion of the training period and with management approval, this position offers a hybrid work opportunity, working from the office as scheduled, and from home.  This position is located at the Sioux City CSS office located at 600 4^th St Ste 770, Sioux City, IA, 51101-1750.

Job Duties:

• Performs administrative office duties and casework activities as a member of an office team for parents in need of paternity, medical and support establishment, modification of existing order, enforcement, and monitoring of support orders.
• Communicates with a variety of community partners including human service agencies, employers, clerks of court, county sheriff, attorneys, and other entities to achieve the goals of the Child Support Program through phone calls, emails, and other written correspondence.
• Independently analyzes a variety of complex case situations and legal scenarios to determine the appropriate action including technical, clerical, and support work to assist in the implementation of local program goals and objectives for achieving statewide success for the Child Support Program.
• Assist with establishment and specialized enforcement tasks as well as location activities utilizing the internet, databases, and various automated systems.
• Uses Microsoft Office programs (Excel, Word, Outlook) proficiently and has the aptitude to learn other computerized systems, including ICAR is critically important for success in this position.
• Comprehend and adhere to confidentiality provisions in the Code of Iowa.

The ideal candidate will have strong experience with:

• Critical thinking skills and executing complex tasks independently.
• Customer service, including de-escalation of conflictual or adversarial situations.
• Excellent oral and written communication and report composition.
• Teamwork, collaboration, and consultation. 
• Managing multiple deadlines. 
• Extreme accuracy in mathematical calculations and timelines.

Additional Requirements

• This position requires the completion and successful passing of a level 5 criminal background check, including fingerprinting.
• This position requires occasional travel.  A valid driver's license is required to utilize our state vehicles that may be used for travel outside of the office as needed.

Benefits
Working for the State of Iowa comes with its perks. In addition to a competitive salary, you'll enjoy a comprehensive benefits package designed to support your well-being and professional growth:

• Health, Dental, and Vision Coverage: Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage!
• Paid Time Off: Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).
• Retirement Plans: Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).
• Flexible Spending Accounts: Take advantage of flexible spending accounts for medical and dependent care expenses.
• Insurance Coverage: Benefit from life insurance and free long-term disability insurance for added peace of mind.
• Employee Assistance Program: Access resources and support through our Employee Assistance Program for personal and professional challenges.
• Employee Discount Programs: Enjoy discounts on a variety of goods and services through our employee discount programs. 

For additional information on benefits click here.
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What Sioux City has to offer:

This position is located at the Sioux City CSS office. Sioux City has a variety of recreational, social, and professional opportunities. The growing list of amenities includes:

• Shopping, local restaurants, 70 miles of recreational trails, arts and music festivals, concerts, Art Center, LaunchPAD Children’s Museum, live theater, snow tubing, casino gaming, farmers markets, rock climbing, and major sporting events.
• Convenient access to hospitals, medical offices, banks, library, and other services.
• Conveniently located near the Missouri River where you can enjoy biking and walks along the river trails, fishing, boating, golf courses, and many eating establishments. 
• Home to Morningside College, Briar Cliff College and Western Iowa Tech Community College.

How to Apply:
For help creating a profile or entering your information, please go to the online Employment Application Guide. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The State of Iowa is an EEO/AA Employer
HHS values those with “lived experience” and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired – Relay Iowa 1-800-735-2942 TDD).

E-Verify and Right to Work
The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov