Administrative Support Assistant 2

The Iowa Department of Health & Human Services (HHS), Community Access and Eligibility Division, is seeking an Administrative Support Assistant 2 to perform clerical support duties in the Polk County office.  This is a full-time opportunity, Monday - Friday with work hours being from 8:00 AM- 4:30 PM.  

New hires will start at the base salary of $17.29 hourly, $1,383.20 biweekly, $35,963.20 annually.

Core Essential Functions

• Administrative Support
  1. Coordinate office operations in conjunction with direct supervisor and other management.
  2. File administrative materials, correspondence and reports. 
  3. Order and maintain supply and forms inventory, complete and process invoices to ensure timely payment of expenses.
  4. Work with supervisor to determine operational needs in imaging/scan center, business office and support staff.
• General Support
  1. Answer general questions and route calls coming in on multiple phone lines in a timely, professional, and courteous manner.
  2. Provide reception coverage, respond to questions, route customers in a professional and courteous manner.  This may include coverage in other county offices.
  3. Process letters and other documents, copy, scan, collate, upload, and distribute documents for workers.
  4. Process incoming and outgoing mail, documents, and emails. Processing includes scanning, indexing, uploading both paper and electronic mail.
  5. Perform back-up responsibilities for all clerical staff or as assigned.  
  6. Attend staff meetings, training sessions and core courses.
  7. Review manual and other sources of communication to keep current on policy and procedure.
  8. Other duties as assigned.  

This position requires a high level of initiative, effort, and commitment toward completing assignments efficiently with the ability to:

• Interact with employees and customers in a manner that is consistent with quality customer service delivery.
• Comprehend and adhere to confidentiality and security provisions.
• Prioritize tasks and time to meet established performance goals and critical deadlines.
• Work productively in a team environment.
• Navigate efficiently in a Windows environment and utilize Word, Excel and Outlook and other personal computer programs as necessary.
• Maintain high attendance and report to work on time.
• Use critical thinking skills, prioritize work, and work under pressure.
• Use independent judgement to make sound decisions, demonstrate integrity and confidentiality and a strong work ethic.
• Travel occasionally when it is necessary to cover absences/vacancies in other offices.

How to Apply

For help creating a profile or entering your information, please go to the online Employment Application Guide. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.  Please list any additional languages you speak in your application.

Benefits

Working for the State of Iowa comes with its perks. In addition to a competitive salary, you'll enjoy a comprehensive benefits package designed to support your well-being and professional growth:

• Health, Dental, and Vision Coverage: Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage!
• Paid Time Off: Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).
• Retirement Plans: Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).
• Flexible Spending Accounts: Take advantage of flexible spending accounts for medical and dependent care expenses.
• Insurance Coverage: Benefit from life insurance and free long-term disability insurance for added peace of mind.
• Employee Assistance Program: Access resources and support through our Employee Assistance Program for personal and professional challenges.
• Employee Discount Programs: Enjoy discounts on a variety of goods and services through our employee discount programs. 

For additional information on benefits click here.

Click here to see how we compare with other employers or offers by using our Total Compensation Calculator.

Background Checks

Applicants will be required to complete a background check to be considered for this position. 

The State of Iowa is an EEO/AA Employer

HHS values those with “lived experience” and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired – Relay Iowa 1-800-735-2942 TDD).

E-Verify and Right to Work
The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov.