Administrative Specialist II (Patient Services Representative)

Ideal Candidate:

• Have at least one of more years of experience in healthcare, preferably in a medical practice office setting or clinic, preferrable primary care and within the last five years. 
• Having at least one or more years of experience using basic medical terminology, within the last five years. 
• Skilled at respectfully interacting with people of all backgrounds, including individuals with limited English and those living unsheltered 
• Skilled at handling confidential data and sensitive situations with tact and discretion 
• Strong attention to detail. 
• Able to provide excellent customer service in a fast-paced, high-volume environment.
• Able to maintain their composure under pressure. 
• Know their strengths and weaknesses, open to feedback, will admit their mistakes, quickly learn from them and making positive changes. 
• Experience with Electronic Practice Management systems that include health records, patient scheduling, and financial transactions 
• Experience using Microsoft Office 365 and other web enabled tools. 
• Are compute savvy and able to learn to use new computer programs and technical tools quickly. 
• Able to communicate effectively, both orally and in writing with patients, staff and providers
• Regular and reliable attendance.
• Able to move up to 25 pounds in order to move boxes, retrieve health records, or replenish office supplies with or without reasonable accommodations. 
• Experience maintaining confidentiality of client information and knowledge of HIPAA.
•  Are action-oriented and able to quickly prioritize, use time effectively and efficiently, are skilled at identifying and eliminating barriers and are willing to ask for help to accomplish tasks. Enjoy working with a team, are cooperative, encourage collaboration, and can work with teammates to find collectively beneficial solutions.

Desired Candidate:

• One or more years of experience working in a healthcare or clinic setting, within the last five years 
• Ability to recognize, spell, enunciate and understand basic medical terminology. 
• Skilled using Epic Practice Management System regarding patient registration, appointment scheduling, and financial transactions 
• Knowledge and understanding of Trauma Informed Care principles 
• Knowledge of Apple Health, Medicaid and Qualify Health Plans 
• Bi-lingual Spanish

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Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.

Who May Apply

Anyone that is qualified 

The following items are required to be considered for this vacancy:

• NEOGOV Job Application (The responses on your job application should be thorough and complete and will be used in the screening process)
• Supplemental Questions (The responses to the supplemental questions should be thorough and complete and will be used in the screening process)

(Please note: Cover letters (remove if not applicable), resumes (remove if not applicable), and additional attachments will not be reviewed as part of the evaluation process if not outlined as a required application material as outlined above).

Your application may be rejected as incomplete if you do not include the relevant information in the application. Cover letters and/or resumes are not accepted in lieu of a completed application. Applications and/or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted.

Necessary Special Requirements

• The selection process may include evaluation of application materials and supplemental questions, interviewing, and testing. You must completely fill out the application with your relevant education and work experience.
• The selected candidate must be able to provide proof of Basic Life Support (BLS) / CPR (if applicable).
• The selected candidate must be able to pass a thorough background investigation, but findings may not necessarily disqualify an applicant for employment. (and Pre-employment Physical, if applicable).
• For more information on our selection process, please refer to www.kingcounty.gov/depts/health/jobs/hiring. For tips on interviewing, please visit https://www.kingcounty.gov/~/media/audience/employees/learning-and-development/Interview_Tips.ashx?la=en. 
• Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law.
• Public Health relies on office automation (Microsoft Office) and web-based enabled tools, therefore candidates must be proficient and comfortable with computer use to perform functions associated with on-going work.
• Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time and obtaining required immunizations.
• Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health positions.
• When Public Health responds to an emergency, and in accordance with relevant CBA language and/or KC policy and procedures, we may assign duties outside your regular job description. This may involve responding at any time, including nights and weekends, with possible deployment to locations other than the department. 
• If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact your recruiter listed on this job announcement.

Union Membership

ProTec 17

Contact

For more information about the application process please contact Alexis Owens atAlowens@kingcounty.gov