Administrative Specialist II

• Welcoming all clients, providing exceptional customer service, which includes treating all people with respect and warmth.
• Utilizing language interpreters when appropriate to meet clients' needs.
• Identifying when triage by a healthcare professional is necessary, and quickly identifying potential emergency situations.
•   Registering clients, requesting financial and insurance information, verifying insurance coverage, calculating fees, collecting payments, and scheduling appointments
•   Scheduling and arriving clients in the electronic health record; problem-solving around coverage issues which may impact billing.
•   Coordinating patient and information flow while maintaining patient confidentiality, and complying with Federal HIPAA laws
•   Making appointment reminder and outreach phone calls, making copies, faxing, and other general office and clerical duties
•   Cross-training to help support other site programs and site responsibilities during staffing shortages

During and after client visits, responsibilities include:

• Accurately completing documentation and data information for billing in a timely fashion  
• Processing referrals for field staff

Other duties include using a variety of computer programs including:

• Epic (an electronic health record program)
• Microsoft Office products

• Experience working in a healthcare environment.
• Experience with the EPIC electronic health records system or experience with any other electronic health records system.
• Experience working with diverse populations, such as individuals of different ages, races, ethnic groups. 
• Skilled in Microsoft Office programs.
• Commit to providing exceptional customer service with compassion and patience, are approachable, are effective listeners, and will enjoy working with people from a variety of cultures, communities, backgrounds, and experiences.
• Are computer-savvy and able to learn to use new computer programs and technical tools quickly.
• Are action-oriented and able to quickly prioritize, use time effectively and efficiently, are skilled at identifying and eliminating barriers, and are willing to ask for help to accomplish tasks.
• Enjoy working with a team, are cooperative, encourage collaboration, and can work with teammates to find collectively beneficial solutions.
• Maintain confidentiality of client information.
• Can maintain their composure under pressure.
• Are committed to working with diverse populations with cultural humility.
• Able to move up to 25 pounds in order to move boxes, retrieve health records, or replenish office supplies without reasonable accommodation.

• Demonstrated knowledge and working experience with electronic medical records and patient services 
• Demonstrated knowledge and experience working with electronic health records 
• Demonstrated knowledge and experience working within a multi-disciplinary team 
• Demonstrated knowledge and experience with managing multiple priorities 
• Demonstrated effective time management skills 
• Washington State Driver's License or the ability to travel efficiently within the designated territory 
• Bilingual language skills in Spanish

Forbes named King County as one of Washington State's best employers.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.

Who May Apply

All qualified applicants

The following items are required to be considered for this vacancy:

• NEOGOV Job Application (The responses on your job application should be thorough and complete and will be used in the screening process)
• Supplemental Questions (The responses to the supplemental questions should be thorough and complete and will be used in the screening process)
• Resume

(Please note: Cover letters (remove if not applicable), resumes (remove if not applicable), and additional attachments will not be reviewed as part of the evaluation process if not outlined as a required application material as outlined above).

Your application may be rejected as incomplete if you do not include the relevant information in the application. Cover letters and/or resumes are not accepted in lieu of a completed application. Applications and/or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted.

Necessary Special Requirements

• The selection process may include evaluation of application materials and supplemental questions, interviewing, and testing. You must completely fill out the application with your relevant education and work experience.
• The selected candidate must be able to provide proof of Basic Life Support (BLS) / CPR (if applicable).
• The selected candidate must be able to pass a thorough background investigation, but findings may not necessarily disqualify an applicant for employment. (and Pre-employment Physical, if applicable).
• For more information on our selection process, please refer to www.kingcounty.gov/depts/health/jobs/hiring. For tips on interviewing, please visit https://www.kingcounty.gov/~/media/audience/employees/learning-and-development/Interview_Tips.ashx?la=en. 
• Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law.
• Public Health relies on office automation (Microsoft Office) and web-based enabled tools, therefore candidates must be proficient and comfortable with computer use to perform functions associated with on-going work.
• Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time and obtaining required immunizations.
• Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health positions.
• When Public Health responds to an emergency, and in accordance with relevant CBA language and/or KC policy and procedures, we may assign duties outside your regular job description. This may involve responding at any time, including nights and weekends, with possible deployment to locations other than the department. 
• If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact your recruiter listed on this job announcement.

Union Membership

ProTec 17

Contact

For more information about the application process please contact Alexis Owens atAlowens@kingcounty.gov