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Administrative Coordinator 4


The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana.

Learn more about Louisiana Department of Health

Step into a meaningful role where you serve as the front line of support for your community—guiding individuals through important services and making a real impact every day. In this position, you’ll handle statewide correspondence, update case records with accuracy, and assist members with navigating self-service tools, all while providing clear, helpful information in person, by phone, and via email.

We’re looking for someone who takes pride in accountability, follows direction with confidence, and applies policies with accuracy and professionalism. If you’re organized, adaptable, and enjoy helping others while supporting outreach efforts and administrative operations, this is your opportunity to grow your career and make a difference where it matters most.

An ideal candidate should possess the following competencies:

Accepting Direction: The ability to be open and willing to follow guidance or instructions.
Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.
Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.

Requirements

Three years of experience in administrative services.

EXPERIENCE SUBSTITUTION:
Every 15 semester hours earned from an accredited college or university will be credited as six months of experience.

Qualifications

The official job specifications for this role, as defined by the State Civil Service, can be found here.Job Duties:
  • Serves as agency’s front line support to the public.
  • Completes timely and accurate statewide correspondence processing.   Processes timely and accurate case status updates and case notes in electronic record systems.
  • Completes and/or assists members with completing self-service portal change reports.
  • Answers general questions in-person, by telephone, or by email concerning agency policies, program requirements, case status, and the application or renewal process.
  • Assists with outreach efforts by attending special events sponsored by Medicaid, distributing printed material, promotional items, and providing basic information
  • Performs a variety of administrative support functions

Position-Specific Details:
Location:Medical Vendor Administration / Eligibility Field Operations-Region 2 / East Baton Rouge Parish

Appointment Type: This position will be filled as a Probationary appointment 

Cost Center: 3052050403

Position Number(s): 167058


How To Apply:

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page. 

* Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education).  Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.

For information on how to check your application status and understand status updates, please click HERE.

Contact Information:

Shambrielle Pooler

Shambrielle.Pooler@la.gov

LA Department of Health (LDH)

Division of Human Resources

PO Box 4818

Baton Rouge, LA 70821

225-342-6477

This organization participates in E-verify, and for more information on E-verify, please contact DHS at 1-888-464-4218. 

LDH supports Louisiana’s commitment to being a State as a Model Employer (SAME) by promoting the recruitment, hiring, and retention of individuals with disabilities. 

Information on the Louisiana Works, Louisiana Rehabilitation Services is available here.

LDH is an equal opportunity employer and seeks to recruit a highly productive and diverse workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.

Date Posted
04/21/2026
Job Reference
MVA/SP/220184
Organization
LDH-Medical Vendor Administration
Location
Baton Rouge, LA
Category
Administrative
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