Administrative Asst II

DSHS is committed to hiring skilled and dedicated individuals who share a passion for public health to pursue our vision of A Healthy Texas. If you are looking to make an impact and tackle new challenges, we encourage you to consider a career with us.

Employee Benefits:

DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS). To learn more about all the benefits available to you as a DSHS employee and other DSHS opportunities for early career pathways, visit the DSHS Careers Page.

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Functional Title: Administrative Asst II 
Job Title: Administrative Asst II 
Agency: Dept of State Health Services 
Department: EMS/Trauma Systems Section 
Posting Number: 15014 
Closing Date: 04/19/2026 
Posting Audience: Internal and External 
Occupational Category: Office and Administrative Support 
Salary Range: $2,694.33 - $3,320.33 
Pay Frequency: Monthly
Salary Group: TEXAS-A-11 
Shift: Day 
Additional Shift:  
Telework: Not Eligible for Telework 
Travel: Up to 5% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 1100 W 49TH ST (RDM) 
Other Locations:  
MOS Codes: 0100,0111,0170,3372,3381,4430,6046,15P,3F5X1,420A,42A,56M,68G,741X,8A200,AZ,LS,LSS,MC,PERS,PS,RP,SN 
YN,YNS 
 
 

Description

Under supervision of the Emergency Medical Services (EMS) Director, performs administrative support and technical program assistance for the EMS section. Responsibilities include, but not limited to, answering communications to include telephone and emails, processing mail, composing letters, support continuing education audit process, maintaining EMS education programs records, supporting the audits of EMS personnel, confidential records, files according to agency retention policies and guidelines, and supporting the process for new EMS education course requests.  Retrieves files for open records request.  Performs data entry into the EMS database and produce reports utilizing database software. Prepare material to be used in meetings or education sessions. Assist staff in the EMS Section as needed to include travel reimbursement and scheduling.

EJF

(35%) Support the approval process of EMS education program approval process or initial and ongoing EMS education courses and support the EMS personnel audit process.

(25%) Performs data entry into the EMS database and produces reports utilizing database software; Develops, coordinates, and maintains record keeping system for files and records, both hard copy and computer. Maintains and stores record according to approved retention plans. Participates as a team member in the development, review and revision of the sections policies, procedures, work plans, and goals.  

(20%) Provides routine technical and administrative support to the team members of the EMS Section.  Answers communication to include telephone and electronic communications. Routes communication to the appropriate person or area. Prioritize and route mail for each section to include scanning of documents to electronic format. Assists and coordinates travel arrangements, prepares ordering supplies, schedules appointments, and support various meetings.

(10%) Serve as back up for the Unit or Section communication system. Will assist other staff in the EMS Trauma System Section as needed. This may include coordinating communication for other sections with Department of State Health Services.

(10%) Performs special projects and other duties as assigned that could include disaster response activities.

KSA     

Knowledge of modern office practices and administrative procedures,

Skill in telephone communications, email response and operation,

Skill in the use of standard office equipment and software, 

Ability to interpret departmental administrative rules, regulations, policies and procedures,

Ability to use correct spelling and arithmetic in English,

Ability to learn and carry out oral and written instructions,

Ability to create and maintain computer records and files,

Ability to meet and deal effectively with the public,

Ability to use a computer and use Windows based software to include MS Word, Excel, PowerPoint, and TEAMS,

Ability to organize work and manage time effectively,

Ability to work independently or in cooperation with others using sound judgment in difficult situations,

Ability to plan and organize multiple competing tasks effectively and efficiently,

Ability to maintain confidentiality information and  

Ability to adhere to all DSHS policies, code of ethics, and standards of conduct.

Licensure

Hold or able to obtain a valid Texas driver’s license within 60 days of the first day of employment. Employee must meet and maintains an acceptable driving record that meets the standards developed by the Texas Department of Public Safety (DPS) and DSHS policies to operate vehicles.

Initial Selection Criteria

Graduate from high school or GED. Experience in general office operations.

Additional Information:        

This position may require working from the office, with expected hours between 8:00 a.m. – 5:00 p.m. Monday thru Friday, to include some evenings, weekends and holidays as workload dictates. Employee must provide reliable transportation. Employees is responsible for providing a copy of their driver’s license prior to beginning employment. Only applicants who are interviewed will receive written notification of selection results. 

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified for this position. For more information see the Texas State Auditor’s Military Crosswalk at https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), DSHS will provide reasonable accommodation during the hiring process for individuals with a qualifying disability. If reasonable accommodation is needed to participate in the interview process, please notify the person who contacts you to schedule the interview. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747 or via email at HHSServiceCenter.Applications@ngahrhosting.com.

Salary Information, Pre-employment Checks, and Work Eligibility:

• The salary offered will follow DSHS starting salary guidelines. Any employment offer is contingent upon available budgeted funds.
• Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
• DSHS uses E-Verify. You must bring your I-9 documentation with you on your first day of work.  Download the I-9 form