Administrative Assistant II

Under general supervision, Administrative Assistant II performs a wide range of complex office and program administration duties in support of assigned functions and service areas. This position serves as a key point of contact for internal and external customers, managing communications, scheduling, referrals, enrollment, billing support, and clinic operations. Duties involve access to confidential information and require the ability to research, investigate, and resolve program-related data or issues. Administrative Assistant II drafts and maintains documentation, reports, and records, supports outreach and special initiatives, and represents the program by providing accurate information and administrative assistance while ensuring compliance with all applicable policies and regulations.

Primary Duties & Responsibilities  

• Serve as primary phone and email contact, scheduling appointments and responding to inquiries
• Complete, assign, and track referrals; maintain referral logs and M&M system
• Verify Medicaid eligibility; process enrollments, CMO exemptions, and client discharges
• Maintain accurate client records, active client lists, and discharge documentation
• Prepare and mail notification letters, reminders, and discharge confirmations
• Coordinate billing activities including posting payments, rebilling denials, and generating reports
• Support Sickle Cell, Genetics, and telemedicine clinics, including patient check-in, scheduling, paperwork, and supply coordination
• Manage inventory, requisitions, purchasing documentation, and vendor coordination
• Retrieve and process mail, certified mail, and shipments
• Assist with quarterly CMS reports, outreach events, and health fairs
• Provide administrative support for meetings, trainings, committees, and front desk coverage as needed
• Ensure compliance with HIPAA and all CMS, state, and district policies
• Provide administrative support during public health emergencies as requested
• Performs additional professional responsibilities as assigned.

High school diploma/GED and three (3) years of job-related experience; or One (1) year of experience required at the lower-level Admin Assistant 1 (GST050) or position equivalent.

The DPH Commissioner and agency leaders encourage all employees to engage in regular wellness activities and to make lifestyle choices that promote health and well-being. 

The use of physical activity breaks during the workday is authorized to support this philosophy and help employees meet their wellness goals. A maximum of 30 minutes of physical activity may be allocated per workday, typically in the form of two 15-minute breaks or one 30-minute break.

Employment Information

State of Georgia employees are subject to the rules of the State Personnel Board regarding salary.

DPH accepts educational credentials recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) as valid. DPH will contact educational institutions to verify degrees, diplomas, licensures, and other relevant credentials.

The candidate selected for this position may be subject to pre-employment drug screening and a criminal background check.

Relocation assistance is not provided.

In the event of an identified emergency, you may be required, as a term and condition of DPH employment, to assist in meeting the emergency responsibilities of the department. 

ADA Statement

DPH is committed to providing access and reasonable accommodation in its services, programs, activities, and employment for individuals with disabilities. To request a reasonable accommodation for the application or interview process, email DPH-HR@dph.ga.gov. 

DPH is an Equal Opportunity Employer

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered, but may not receive an interview.  DPH will contact selected applicants to proceed with the application process. Applicants who are not selected will not receive notification.

This position is subject to close at any time once a satisfactory applicant pool has been identified.

BENEFITS

Standard Benefits for Full-Time Salaried Employees
 In addition to a competitive salary, we offer a generous benefits package that includes a flexible schedule, training opportunities, health insurance, employee retirement plan (ERS GSEPS), deferred compensation, 13 paid holidays, vacation and sick leave, paid parental leave, dental, vision, long-term care, and life insurance.

 Standard Benefits for Part-Time Employees

Part-time employees are eligible to participate in the Georgia Defined Contribution Plan and receive paid parental leave.